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Business Profile

Furniture Stores

Farmers Home Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farmers Home Furniture has 273 locations, listed below.

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    Customer Complaints Summary

    • 199 total complaints in the last 3 years.
    • 60 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** power recliner from Farmers Home furnishing at the ******** ** location on ********* i picked chair up approx 1 week later due to having to order. Sales order id # XXXXXXXXXX Stock # **** ***** SKU # XXXXXX with fabric protection in the amount of $634.93 After approx 2 weeks the recliner would no longer stay reclined after putting chair into reclinig position it would gradually begin to raise until back in sitting position. I went to the store on Tuesday July **** 2022 and spoke with manager and explained the situation she stated she would have someone come out the following day Wednesday JUly **** at 1 oclock. Never showed up, received phone call from manager at approx 330 that afternoon apologizing and rescheduled for the next day Thursday the ***** After they looked and took pictures stated would give info to manager and have her follow up. after a couple days nothing I called still no resolution. THen called Regional Rep she had store manager come out herself to look and take pics of chair at which time mgr agreed definitly a problem, Mgr said she definitely call me the next day and again hear nothing. I told the regional rep and the store manager I would like to spend a lil more money and get a better quality chair. was told thats not how this works. Was told they would have to get with manufacturer first to see what they would do. So on Aug *** i again went to store to speak with mgr and apparently nothing has yet to be done stated she would go ahead and send email to regional rep. So here I sit with a non reclining power recliner and no answers. In the beginning i had accepted the fact that I would have to take a replacement however at this point i no longer want to do any kind of business with this so called company and want my MONEY back.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/10) */
      Group Manager contacted the customer to apologize for the delay and explained that the part is on order. She provided options of reselecting a new chair or picking up the existing chair and getting a refund. Customer does not want to reselect at this time. She chose to have the chair picked up and a refund issued. This is scheduled for August ***


      Consumer Response /* (2000, 7, 2022/08/11) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Farmers Home Furniture is NOT a BBB Accredited Business.

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