Reviews

This profile includes reviews for A-1 Chimney Sweep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A-1 Chimney Sweep

  Duluth, GA 30099-0001

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  A-1 Chimney Sweep

  Suwanee, GA 30024

Review Details

• Review fromBw B

  Date: 01/05/2024

  1 star
  A1 INSPECTED CHIMNEY, QUOTE $6500 FOR A NEW CHINEY PIPE. IT TOOK HIM 20 MINUTES TO FIGURE THIS OUT. I quote " I can't inspect the chimney from the roof because the cap is sealed with silicone" for a $100 inspection fee that lasted 20 minutes a good business would remove silicone and look into the chimney then replace silicone, rather then just chalk it up and say it needs a hole new chimney pipe for 6k. Second company inspected for free spent well over an hour, removed chimney cap, resealed and said "if it needs anything, maybe a clean but it's safe to use" have been using it since with zero issues.

• Review fromCarol M

  Date: 01/03/2024

  1 star
  The Tecnician was punctual, then it all went downhill from there! He spent less than 1 minute looking ***********. Told it would need a "level two" service and quoted $600 after consulting with "main office" via phone texts.Very shady business dealings! Do not fall for the $99 deal or the nice website with ***** great reviews!! I'm out $99 today, and feel like I was duped!

• Review fromBea R

  Date: 12/20/2023

  1 star
  Do Not Use this company, totally unprofessional and left work incomplete very shady. Lost money ,time, and still had to find someone to service my chimney my chimney properly.Wrong fuel pipe installed,4 in instead of the proper size at risk of seeping carbon monoxide,wrong chimney cap used, expose my chimney to outside elements overnight ,l had to call.the office for them to call him only to tell me he couldn't find the part and came before his schedule work day to patch work a risky job of being exposed to.carbon monoxide .Wrong chimney cap was installed left it open where squirrels and mice could go come in and bird build bird nest. After calling office and reporting this management never call back or response another day wasted . Horrific experience .A1 chimney l would never recommend this people or any of their services. Plus they were not punctual. The sweep was incomplete left debris . No stars, bad service, take money ,poor risky service, wish l had seen these reviews before the came to my home.

• Review fromErich O

  Date: 12/19/2023

  1 star
  Scheduled appointment for a window time of 4pm-6pm, specifying that that time is the earliest we could be home for the appointment. Around 2:30 that day, the technician texted me and said he would be there in a half an hour. I told him that does not work and that 4 was the earliest I could be home. At 4pm, I got a phone call from the office saying that they need to reschedule because the technician called out sick that day, when he had talked to me an hour and a half earlier. I asked to speak with a manager or supervisor, and they said they had to send a message over and they would get back to us with a phone call. Never received a call.I rescheduled the appointment for Sunday between 9am and 12. At 10:30 the technician reached out to us saying he would be there between 12 and 2pm. Around noon, I reached out to the office to see where the tech is, and they confirmed that my appointment window was from 9am - 12, so i asked where my technician is because he hasn't shown up. 20 minutes later, i get a text message from the technician saying he could be there for "MAYBE" 2pm. I contacted the office again, asking to speak with a supervisor or manager and they said again, they couldnt transfer me over to one, and one would reach back out with a phone call. Around 2pm, i reached out to the technician and he never responded. I reached out to the company again and they said they will try to get someone out to my house as soon as possible and would receive a phone call within 20 minutes. Never got a phone call back. The last person I spoke to on the phone, I explained the entire situation, expressing how unprofessional and asinine this company is run and I want to speak with a manager right now, im not waiting for a call back. The man who works in the office then hung up the phone on me. I called back one more time to tell them to delete us from their system and do not come onto the property, as they are not welcome and the police will be called. DO NOT USE THIS COMPANY.

• Review fromKristi E

  Date: 12/15/2023

  1 star
  DO NOT USE.They were late. They didn't honor the quote I had been given over the phone for inspection + clean ($99 - the person who showed said that was wrong and it would be $179). Did not clean the fireplace well at all. Just used a shopvac and still missed things (there were still dead moths inside when he was done). He left trash on our roof. He then wanted an additional $500 to seal a crack in the fireplace. Absolutely ridiculous, overpriced, and horrible service.

• Review fromDawn H

  Date: 12/15/2023

  1 star
  I had A-1 Chimney Sweep come out because I had things falling down in my fireplace. ******* came out and said the cap was leaking and that the chimney needed to be swept. Okay fine. He did the work, charged me $2100 then asked for a tip. Ridiculous. After he left, I saw that he had spilled mortar from one end of my driveway to the other. I hosed it off immediately but it was still there the next day. I called the company and even sent manager, ****, pics but he never responded. ******* called, apologized, and said he would be back to clean it up. He never showed so I had to scrub it myself. NOW there is black stuff falling into the fireplace which has never been used. When I called A-1 Chimney Sweep to have someone see whats going on, they wanted to charge me! I said I was not paying and that they should stand by their work. She said she would have a supervisor call but, of course, I never received a call. Then **** had the nerve to send me a text soliciting work. I responded to the text, but was again ignored by the manager, ****. Keep this in mind when looking for a chimney sweepA-1 Chimney Sweep DOES NOT CARE ABOUT YOU. Im a Realtor and would have put them on my referral list if they actually cared. They do not.

• Review fromDennis G

  Date: 12/06/2023

  1 star
  30+ years in the fire service taught me a lot about fireplaces and chimneys, but I always paid a FD ***** who was a Georgia LICENSED chimney sweep to do the job yearly. He retired so I thought I would try a "local company" to clean and inspect the chimney. The call taker at A1 Chimney was polite and set up an appointment for me. All seemed well until "***" showed up. He had great difficulty communicating in English. Oh, and he didn't even have a ladder so he could not get on the roof to inspect the cap! He took less than a minute to stick his phone under the flue, take a photo, and say; "Shimmanee dir-tee. Need clean. Lot of crack in brick. ***** dangerous."Facts of the matter were; 1) The chimney needed cleaning. That's why I called a sweep. 2) the "cracks" in the brick have already been repaired. 3) it was NOT a "***** dangerous" situation.He proceeded to fiddle with his phone for several minutes, then I got a text message with a "quote" for the recommended services. $1,160.00 to sweep the chimney and repair the cracks that don't need repairing!! I quickly declined and sent him packing.I investigated and found out the "quote" came from a ***** area code. It seems anyone can use this "service" to create quotes, invoices, etc. "***" did not produce any documentation indicating he was a licensed chimney sweep or that he was insured. This was another red flag. I have since purchased a DIY chimney sweep kit, taken care of the job myself, and will do so going forward. Always demand proof of licensure and insurance coverage when hiring a chimney sweep! By the way, the receipt he gave me said ********** Services." I wonder if he is licensed to do that?

• Review fromCat C

  Date: 12/04/2023

  1 star
  They destroyed our room. Did not protect room from soot dust. They will not return call or email to resolve issue. Criminal

• Review fromGabriel W

  Date: 12/04/2023

  1 star
  Avoid at all costs. Entered into an agreement for tuckpointing and chimney cleaning. Paid half the total as a deposit for a place on the schedule. Have since been canceled on and rescheduled with very little contact. Called on 12/4 to cancel and be refunded. Agent on the phone explained they'd need to check to see if that was possible and if they ordered materials. I said I only paid a deposit, and what the process would be to get the refund. The agent then started shouting at me. I let her finish and then asked if I should stay on the line, call her back, or wait for her call about the refund. Still waiting on that call back.

• Review fromSandy H

  Date: 12/03/2023

  5 stars
  These guys do an awesome job of cleaning and maintaining a safe fireplace/ wood burning stove. They are careful to keep the soot and mess contained. After its done they give recommendations and teaching on what products to buy to prevent build/up or future fire hazards. The are quick to come out after contacting and their pricing for the job beats most of their competitors. It always brings peace of mind to our household after it is done.