We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Chimney Sweeper

A-1 Chimney Sweep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Sweeper.

Reviews

This profile includes reviews for A-1 Chimney Sweep's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

A-1 Chimney Sweep has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 31 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nick S

      Date: 12/01/2023

      There is a lot of shadiness going on here. I called ACE ****************** I had concerns that all of the reviews looked to good to be true. ********* arrived late spent 5 minutes on inspecting my fireplace and gave me a quote for $645. The quote listed A1 Chimney Sweep. I went on BBB site for reviews for the original company name and didn't find any. If I would have had the correct name I would have found these reviews and would have never booked it. Ace ********* Services and A1 Chimney Sweeps are both scams.

    • Kellie M

      Date: 11/20/2023

      No call, no show. Then had the audacity to call and say the "technician is trying to get here but it's dark" well that's because my appointment was yesterday. Snide and sarcastic service will not serve them well... Seeing reviews here, they did me a favor by not showing up!!

    • Natashia V

      Date: 11/20/2023

      Overcharged for inspection and cleaning, and filling fine cracks in a panelled fire place. Totalled over $823. Complete rip off. Other nearby company quoted $200. They then tried to charge $1399 for a simple flashing repair. When we said no they brought it down to $749. We continued to say no. Cannot believe this company is still going.

    • Mac m

      Date: 11/19/2023

      STAY CLEAR OF THESE CROOKS ,Not an honest business, wish I had read this site before hiring them. They charged me almost $1100.00 for 1-1/2 hrs. to clean my chimney and put a 4' bead of fireplace ****** in a brick seam.I called management but there unwilling to make it right.

    • Helen S

      Date: 10/24/2023

      Absolute horror to deal with !!! Stay away!!! I am a realtor and deal with many companies servicing my clients, and this company was the worst experience that my buyers had. We are waiting for 6 days to get a simple report from them with findings on the fireplace inspection. . Plus they moved inspection date and time multiple times. Very **************************

    • Ed M

      Date: 03/02/2023

      Spent 40 minutes running a brush up the chimney. Cost $500. ********** has the same device they use for $79. Way overpriced.

    • Casidy C

      Date: 02/24/2023

      The WORST experience with a company EVER. Management is unresponsive and unprofessional. They have zero follow through, zero care for their customers, and zero integrity in their word. The techs are clueless. Communication within the company is nonexistent. This is the most poorly ran business I have ever had the displeasure of working with. Their incompetence ruined the sale of my home. The only person with any sense here is *******, and he doesn't have the power to make a difference. Run far far away. DO NOT make the same mistake I did by hiring them. Seriously, they should be ashamed of themselves.

    • Laura C

      Date: 02/04/2023

      Scam! DO NOT USE. There was no inspection truly done! Looked up the chimney with his phone light a total of 7 seconds and told me I needed over a $1000 worth of work done or he wouldn’t pass the inspection. High pressure sales. I doubt this guy was even a certified technician.
       

    • Matt S.

      Date: 01/25/2023

      Scam! Beware! The technician told me after an inspection that my chimney was unsafe and it needed a liner for $4,000. I got a second opinion from another company - turns out I have a stainless liner and its in really good shape. Very unethical business practices! Stay away!

    • Chris S.

      Date: 12/12/2022

      I requested a chimney inspection. Two men arrived, provided an "inspection," and suggested a cleaning. I moved forward with the cleaning, which I now doubt was a professional cleaning. During their cleaning, they broke the damper cable, which I only realized after the cleaning once they left; never to be repaired. Upon paying for the cleaning, they also requested a TIP for their work.During their visit, they also recommended replacing 2 chimney caps for $400.00 each (total of $800.00); requiring an upfront payment. I made the upfront payment for the chimney caps, but shortly afterwards, told them I did not want the chimney caps and requested a refund. They never refunded the $800.00 (plus tax) nor did they come back to repair the damper cable. I tried several times to request a refund by reaching out to their office line, and the receptionist (likely outsourced) would say that my call was noted and pending manager approval. Obviously, the refund never occurred.Thus, I paid $800.00 (plus tax) for chimney caps I do not have nor did I want, and have a damper that's always open as the cable they never repaired the cable they damaged.This company appears to be a fraud. Most of their online reviews appear to be fake...but one can easily spot the real reviews.It may be prudent to only reach out to a chimney sweep company possessing the *****Certified Chimney Sweep credential.

    A-1 Chimney Sweep is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.