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Hollis Cobb Associates, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hollis Cobb Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt was supposed to be covered by an HRA account my parents had while having insurance. I texted the number provided from the debt collector to tell them they never responded I texted again they never responded but they continue to call me to say they are trying to collect a debt but they wont work with me when I dont owe this money.

      Business Response

      Date: 03/26/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:03/24/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not contract with this company. I want to be removed from their list and stop calling me everyday.

      Business Response

      Date: 03/24/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The phone number provided in the complaint has been added to our Do Not Call list.

      Customer Answer

      Date: 03/24/2025

       
      Complaint: 23107500

      I am rejecting this response because: I did not contract with this company.

      Sincerely,

      ******* ******

      Business Response

      Date: 03/25/2025

      The phone number has been removed and added to our Do Not Call List. There will be no further contact from Hollis Cobb Associates regarding this matter. 

      Customer Answer

      Date: 03/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Dental provider (*********************************) has stated that this charge is NOT legitimate. During all of my communications with the dental school, I have NEVER heard about this amount being due. I am therefore left with the fact that **** Associates are scam artists and do not have any collection agency in this matter. If this company persists in ********* me about a debt that I never incurred, I will turn this over to the **************************.

      Business Response

      Date: 03/18/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns of this nature are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc.regarding this matter. Consumers are invited to contact us at ************ with any additional questions or concerns.

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:03/12/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not contract with this company. This company continues to call every single day, when I pick up won't tell me what the charges are for, nor will they tell me the break down. Had a payment plan set up with Well star so not sure why they continue to contact me.

      Business Response

      Date: 03/12/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from them everyday and its getting ridiculous. Im on a fixed income and cant pay what I owe. I barely can pay my bill as Im a server for a restaurant. I work overnights and Ive been receiving calls while Im sleeping everyday. I want the calls to stop I cant get sleep and it feels like Im being harassed.

      Business Response

      Date: 02/28/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please provide the full phone number being called or account number in order to locate the account. Thank you. 

      Customer Answer

      Date: 02/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The phone number in question is ************

      Sincerely,

      ****** *****-***

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constantly calling I dont acknowledge any bill by this company for myself my spouse *** or my son ***** . Please remove me from contact

      Business Response

      Date: 02/28/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had insurance

      Business Response

      Date: 02/24/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to report Hollis Cobb associates, they claim to be a debt collection agency! for unauthorized access to my banking account! They are a fraudulent debt collection company! Stealing others accounts also buying patients hospital records. Which is a crime they took $98.79 from my bank account. Never called or text or written notice of nothing

      Business Response

      Date: 02/12/2025

      We are in receipt of your communication and appreciate the opportunity to respond. A payment plan was established on 1/30/25. We have placed this account in a cease status and all future payments have been cancelled. A refund has been requested. If there are any additional questions or concerns, please do not hesitate to contact us.

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22931104

      I am rejecting this response because: I want my money back asap! 

      Sincerely,

      ******** ********

      Business Response

      Date: 02/13/2025

      The refund was processed today. 

    • Initial Complaint

      Date:02/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not contract with this company

      Business Response

      Date: 02/03/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people have called me for almost a year saying I owe money. I cannot figure out what it is for. I finally got a letter saying I owed $519, but now I only owe $35. I have no idea what I owe them for or why it is now $35. I am tired of them calling every day. I pay my medical bills on the portal. I am not comfortable giving this company my debit or credit card to pay anything after reading their reviews.

      Business Response

      Date: 01/24/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter. 

    Hollis Cobb Associates, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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