Complaints
This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 72 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving daily texts and phone calls from Hollis-**** since October 2024 .They say that I owe $161.00 but they will not tell me who I supposedly owe the bill to. My insurance information was included in the *************************** hack in 2023 and 2024 and since October 2024 I have been getting multiple bills from places that I have never been, I suspect this is one of those scam bills.
Business Response
Date: 01/13/2025
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medical bills from February of 2024.......i assume, i honestly don't know, because they keep magically finding more bills i owe, even though i have ***eatedly been assured all my medical bills have been combined. This collection agency has horrendous customer service ***resentatives, they lie on the phone to you, they seem to have no record keeping system, and they will continuously harass you with endless calls (even when the previous *** you spoke with promises you that the calls will stop). I have been put on hold with this scam of a company for 20 min before, only to be hung up on. I have been told on the last 3 calls from them that they found another bill i owe.........from months ago, and they failed to include it into my payment plan. I have seriously gotten 3 calls over the last month where the incredibly hard to understand *** tells me that they 'found' another medical bill that isn't included in my total balance due. This company is a joke, and they harass people going through severe medical issues. I can only imagine how many people they've scammed into paying more than they were initially told they owe.Business Response
Date: 12/26/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter. Consumers are invited to contact us ************** with additional questions or concerns.Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, ***** ******, owed $545.00 to Hollis ****. On 11/05/2021 I began paying $50.00 per month to pay off the balance. They have charged my account monthly up to 09/06/2024. I have paid a total of $1,800.00.I tried calling them to discuss the over payment and they could not locate my account, they referred me to concord hospital and *****************. Neither Hospitals could assist. ***************** told me they could see that there was an account with Hollis ****, but they couldn't confirm the balance. Hollis **** refuses to take responsibility for the over payment and they are unable to locate my account entirely. They haven't sent me anything in the mail to confirm my payments over the last 3 years. I've recently received a bill from **************** ******** on 07/09/2024 to confirm that I still owe $545.00. When I called them, they referred me to Hollis ****. Hollis **** likely has been crediting my payments to the wrong account. They are offering no solutions, and I still owe $545 after I've already paid $1,800.00Business Response
Date: 12/11/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We will have a manager contact you to discuss.Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep harassed for months by this company. Phone calls and text messages frequently, my medical bills are covered by my insurance. Between the Dr ********************** that keeps billing me extra and this debt collection company says I owe outstanding balances. Im not in great health, not in great financial standings and get signed up on having to pay someone without my knowledge or consent? Thats absolutely absurd.. I just want the harassment to stop and be left alone..Business Response
Date: 12/05/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I already paid the debt one year ago (around $275) and still continue to get calls requesting more money. The first call reported I still owed $25 more but they could not tell me for what, and then it has continued to increase. I have asked for documentation of services rendered and they mailed me a different doctor visit from a different practice! I have no idea how they even got that documentation! I want the phone calls and attempts to contact to cease.Business Response
Date: 12/02/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
keeps calling me despite numerous requests to stop calling me. I paid the bill a month ago in fullBusiness Response
Date: 11/26/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:11/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HOLLIS **** is harrasing us. We are getting constant emails, text messages and letters with zero explanation of the debt owed other than a name that is SIMILAR to a vendor were on a payment plan with and are current. Tell these Hollis Cobb ASSociates to CEASE contacting us.Business Response
Date: 11/18/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. What does the ceased status mean?
Sincerely,
**** *****Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from an 855 number that when I googled it came up as Hollis ****. I have limited income that can not be attached, levied or garnished and no assets. I barely get by and don't have any extra funds to pay alleged debts that may be from years ago. I no longer want to be contacted and if the calls continue I will seek damages for FDCPA violations.Business Response
Date: 09/24/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As long as they cease and desist further contact. If communication resumes I will take further action at that time.
Sincerely,
******* *******Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am tired of calls with fake names about medical bills. I have not lived in ** since 2017. Harassment about trying to collect a debt is stupid. I don't owe anything to folks in **. The company show be charged for calling the wrong person. Stop all calls or be sued is a proper remedy.Business Response
Date: 09/09/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Thank you for bringing this to our attention. After researching we agree you are not the party we are attempting to contact. The phone number has been removed and added to our Do Not Call List.Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving daily phone calls from Hollis and **** Associates,Inc. I am a senior citizen that with health issues and do not need to be disturbed. I request this daily calling to stop. Thank you.Business Response
Date: 08/28/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.
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