Complaints

This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hollis Cobb Associates, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hollis Cobb Associates, Inc.

  3175 Satellite Blvd STE 400 Bldg 600 Duluth, GA 30096-9040

  
• 

  Hollis Cobb Associates, Inc.

  PO Box 279 Norcross, GA 30091-0279

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received information from you attempting to collect the above-listed alleged debt. Your initial communication to me of the alleged-debt was within 30 days ago. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with the original signed contract with the creditor. Where is my signed HIPPA form? I am aware that you have directly violated the regulations of the ***** Act of ****. I never signed a ***** form to authorize your company to have access to my medical records or procedures that I went through. Additionally any attempts to harm my credit history and rating by updating or changing dates after you have been informed that the debt is expired, is a direct violation of the ****** Any abuse to my credit rating on your part will be met with all recourse available to me by the law. You are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, cease and desist all collection activity, including credit reporting. Your in violation of 15 USC 1692B(2),15USC1692C(A),15USC1692C(4),15USC1692B(5).

  

  Business Response

  Date: 06/07/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. Please let this serve as notice that Hollis Cobb Associates does not report information, positive or negative to any credit reporting agency. Consumers are invited to contact us ************** with additional questions or concerns.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While living in Georgia, I went to ********************** to see an endocrinologist. I was a teacher, and my health insurance was trough ********** and Blue Shield for state employees. This was in June of 2019. I never received a bill. On April 19th of 2023, I received an email from ********************** regarding an invoice for $721.56. I contacted ********************** and they indicated that they mailed the invoice to my address in Georgia beginning in 2019. I never received that. I have since moved to ******* and asked them to mail the invoice to my current address. They mailed an account inquiry on April 20th. I contacted ********** and Blue Shield, but because this is a policy that I no longer have, it would take time to research and find out what was going on. So, I waiting on BCBS to contact me regarding this matter. On May 10th I was contacted by ******************* of MedCorp/HollisCobb for payment. I told her that I had never heard of this company and as far as I was concerned, If I owed anyone it was to **********************. She then said that I ********************** no longer has the debt and that I needed to pay her. I asked her why I never received anything in writing and she indicated that she mailed me all the information that I needed on May 8th of 2023. I told her that I did not receive anything and if she could please mail it again. She said that by law she is unable to mail me that information more than once. She then asked me for my email address because she could by law email it to me, she just could not mail it even though it was the same document. I said, well can I pay Laureate directly, she said no, the law prohibits that. I asked her what the services were for and she said for 7 unpaid invoices. I told her I need to see this in writing and she refused, she just kept asking me for my email address. If I in fact owe this money, I have a right to see a statement showing that from MedCorp/Hollis ****. I want an account summary mailed to me

  

  Business Response

  Date: 06/06/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. 

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20147416
  
  I am rejecting this response because I would like the information that they claimed to have already sent mailed to me. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/15/2023

  An explanation of charges received from the client has been mailed. 

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20147416
  
  I am rejecting this response because: Hollis **** claimed to have mailed me correspondence before and I never received anything in writing. I hope this time I receive what they claimed they originally sent.

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill through this company for Northside Hospital. They charged $6 for the processing fee. My insurance company needed an itemized statement showing that and I have yet to be able to get that in writing. IF it is valid on the amount that they are charging, why can it not be disclosed? **************** is very rude when trying to handle this situation. Northside will have to find another way or they are going to lose patients.

  

  Business Response

  Date: 03/24/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We will request an IB and send to you as soon as possible. 

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The consumer received a bill from a collection agency that ** not her bill.

  

  Business Response

  Date: 03/08/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Patient Accounts Bureau does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter. 

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bill due of $40 and some change. I was contacted by my account manager and agreed for the bill of $40 to be taken out of my account on February 1, 2023. When I woke up to that day I see $674 taken out of my account. Causing issues such as rent being paid late, and bank account being frozen because I didnt know where this came from. It took 3 days for the money to be put back on my card. I had to then pay rent late and get charged a $150 fee.

  

  Business Response

  Date: 02/20/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** A manager will be reaching out to discuss. 

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19416514
  
  I am rejecting this response because: A manager has already reached out to me. They didnt do anything. I have other bills through this business that I no longer feel comfortable paying. I dont feel comfortable giving my card information to them. I dont trust them not to take more money off again. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/02/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Accounts have been ceased.  A manager has tried contacting consumer to discuss the complaint. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19416514
  
  I am rejecting this response because: no one has tried to reach out to me. That is a lie. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/16/2023

  Accounts have been ceased.  A manager has tried contacting consumer to discuss the complaint. 

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I got an email from ****************** with a statement that I had medical debt to pay. The problem is that I already paid the medical debt in question, on time, with a different company, and have proof of doing so. Not only have they come to collect medical debt I have already paid, but they have tacked 100 onto the initial debt that I have paid, despite the fact that I paid the debt within the time limit and paid the full original amount. I cannot open the account I had with the original company I paid the debt to, as I get a screen that says my account cannot be reached at this time. The payment went in a day later but was still paid on time. I am appalled by this behavior and wish for it to discontinue immediately.

  

  Business Response

  Date: 01/09/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter.

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me about an $80 dollar bill that is already paid. Ive provided them proof and they continue to harass me with calls and different actions to take.

  

  Business Response

  Date: 10/18/2022

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter.

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paitent Accounts Bureau sent me a collection letter, service on 14 February 2022, representing *******************. I called ******************* and they said I owed no money, was never in arrears, and that they did not initiate a collection procedure. I called Paitent Accounts Bureau and gave them the above information, but they insisted I owed them $50.35. I said I could not understand exactly why I owed them anything since ******************* said I owed nothing nor was reported for non-payment, but was threatened with garnished wages and a negative credit report.

  

  Business Response

  Date: 09/15/2022

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter.

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a number associated with this company. Upon answering, they asked for my date of birth in order to continue.Not sure if they're aware of all the fraud and schemes going on, but this is poor practice. I have no idea who these guys are and who/what they are representing, and more importantly why in the world they are contacting me. To randomly call someone and expect someone to hand over this kind of information or else is ridiculous.

  

  Business Response

  Date: 09/09/2022

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** I have submitted a request to mail an explanation of charges. 

  Customer Answer

  Date: 09/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTE Hollis **** has my account under maiden name ***************************** I have a huge medical **** that was sold to Hollis **** in 2015 in the amount of over $50,000. Since finding out that year, an arrangement was set to automatically pay $200 per month. Due to financial situation this is all I can do. In May 2022, I called to make a monthly payment and a associate told me that my account is under review. Due to gaps in payments, my account was going to be close unless I pay $1200 by the end of the month to cover the gaps or settle. I could not settle at the time for the amount given to me so I came up with the money by the end of month to avoid any legal precedings. I was inform that this would not close the account and I can continue to make my $200 payment. On Aug 8, 2022, I call to make my payment for the month of July. My payments are set for the 28th but to be honest it slipped my mind when I have to call in my payments. I have asked about getting a online self pay account setup but they say they can't. The lady mention that my account is black flag and she can't take payment because in prelegal status. They are trying to have me increase my monthly payment so they can get paid faster and I can't settle for the $30,000. I paid all these years same amount and now it is a problem. I feel like there is some shady practice going on.

  

  Business Response

  Date: 08/09/2022

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We will have a representative contact you to discuss.