Complaints

This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hollis Cobb Associates, Inc.

  3175 Satellite Blvd STE 400 Bldg 600 Duluth, GA 30096-9040

  
• 

  Hollis Cobb Associates, Inc.

  PO Box 279 Norcross, GA 30091-0279

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to set up a payment plan. They rejected it because it wasn't in the amount of $500.00 a month. I'm on a fixed income and that would be 3/4 the amount of my monthly income. It is crazy that a person who is trying to pay a bill, would be told no we can't accept that amount.

  

  Business Response

  Date: 01/15/2024

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The request has been forward to management for review. 

  Customer Answer

  Date: 01/15/2024

  I was on a self payment plan with the hospital and I was paying $25.00 and sending extra if I could afford it. After living expenses this is all I can afford.

  

  Business Response

  Date: 01/30/2024

  A representative will contact you. 

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *****************************************************

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to address the ongoing efforts of the Hollis Cobb Associates, Inc. office in attempting to collect an alleged debt, as I have been consistently receiving calls from their team.I wish to formally dispute the validity of the alleged debt in its entirety. I have requested, multiple times, the following information in writing from their office but have not yet received any written communication:- The amount supposedly owed - The name of the original creditor, their address, and phone number I must emphasize that any actions on their part that *** adversely impact my credit history and rating, would constitute a direct violation of the Fair Debt Collection Practices Act. I wish to make it clear that any such attempts will be met with the full range of legal recourse available to me.In light of the aforementioned concerns, I believe the Hollis Cobb Associates, Inc. office is engaging in the illegal collection of an alleged debt and seeking funds that are not owed. As stipulated by the law, I request that they cease and desist all collection activities, including credit reporting, in accordance with the Fair Debt Collection Practices Act, specifically 15 USC 1692B(2), 15 USC 1692C(A), 15 USC 1692C(4), and 15 USC 1692B(5).I anticipate prompt attention to this matter and the cessation of any further collection activities related to the alleged debt in question.

  

  Business Response

  Date: 01/02/2024

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. 

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21071347
  
  I am rejecting this response because: I do not understand what We have placed this account in a ceased status. means. Does this mean the account has been closed with no balance due? That theyre going to consider the balance due and will attempt to prosecute me but will just stop calling? What does this response mean? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/03/2024

  There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter. 

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this credit company after I had paid my medical bills and made sure there was no more payments to he made. Months later, after the procedure, I was contacted with an outstanding balance. I was provided minimal information and contacted my medical office to see why I owed any money. They had no record of any outstanding balances and noted everything was paid in full. They told me to ask for the bill. I contacted Hollis and they will not provide a bill. They were going to have the manager call me back and he never did. I keep getting texts and phone calls. When I contact them with every associate just keep telling me to pay it. Why should any company not provide a detail bill that is owed by mail or email? To me it should be standard protocol. Please do not allow these companies to continue without providing customers the information they deserve. They could easily obtain medical information and be could be getting money from good citizens who dont deserve to pay fake bills. Thank you

  

  Business Response

  Date: 01/02/2024

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. 

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recieved two bills from this company in regards to ENT of Georgia stating that I have owe money. The company cannot provide any information on who sent the "bill". This is unacceptable. When calling ENT they they state no records of owing money.....

  

  Business Response

  Date: 12/11/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** A request has been submitted for an explanation of charges.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20980297
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/18/2023

  There is no rejection explanation. Please advise. 

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a phone message from this company. We owed on a bill for ambulance services in a hit and run accident. We refused to pay since the sole responsibility belonged to the arrested and charged person who caused the accident. A number of months passed and finally a check showed up to us. We put it in an envelope along with the statement and mailed it to the ambulance servicing company. Now, three years later its in collections. Sorry but it was paid by the insurance company and, as far as Im concerned, this is a closed case.

  

  Business Response

  Date: 09/28/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please provide account number in order to locate the account. 

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted regarding a co payment from my ENT, which I believe I paid to my ENT already. I am receiving calls, stating I owe this debt. I called back and asked for proof of the debt, and was informed that they sent a letter to me, which I did not receive and that they only send one letter. This is unacceptable, I would like proof of the debt before I send payment.

  

  Business Response

  Date: 09/28/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20664846
  
  I am rejecting this response because:  I do not understand what "ceased status is",  is this permanent or temporary?  What time frame should I expect to know if this is truly resolved or not?
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/28/2023

  There will no further contact from Hollis Cobb Associates regarding this matter.

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Hollis **** advising that a hospital physician services company sent a bill to collections. Hollis **** claimed that both it, and the physician services company, sent written notice of the debt collection efforts; however, I never received any written notice of same. When I spoke to Piedmont billing (who i was told originally sent the bill to collections), I was told they had not reported anything to collections. Hollis Cobb associates continued to call me, and refused to provide me any written communication. I repeatedly asked for them to provide written correspondence notifying me of the debt or the collection efforts, as required by law, but they refused to do so and insisted I pay the debt without providing me any further information.

  

  Business Response

  Date: 08/28/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** This account has been returned to the original creditor and we are no longer working. If there are any additional questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a summons to court for an alleged debt owed to a hospital in the amount of $2900. I have not received anything in writing from you up to this point and I have attempted to call your company multiple times. I was able to get an answer last week but was transferred multiple times then finally sent a Voice mail that said you cannot leave a message at this time. I contacted the hospital that I allegedly owe money to and they stated they could not help me but also said that I did not owe that amount of money. I would like something in writing stating the amount, date of service, and details on this alleged debt. I do my very best to pay my bills on time.

  

  Business Response

  Date: 08/02/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We apologize for any confusion. It is best to solve this request via a conversation.  We will have someone reach out as soon as possible. 

• Initial Complaint

  Date:07/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, Over the past 4 months I have sent 3 dispute letters in regards of a medical debt. Yet they have been able to provide me with the correct documentation for there method of verification. If they cant't provide me with this documentation the Patient Accounts Bureau are in violation of FDCPA. By law they are to stop trying to collect on the debt.

  

  Business Response

  Date: 07/24/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The validation has been mailed twice to the address on file. An agent will contact you to confirm the address and resend the validation or you may also contact us at ************. 

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th I spoke with one of your operators about a bill for my husband. I received a call from your company and was unable to answer it, due to my husband needing assistance from surgery. I however did call back and the lady on the phone was very nice and understanding. My husband owed a medical bill that had apparently slipped my mind with all of the life obstacles I have had to endure lately. On June 20th I called back and attempted to make a payment the lady I spoke to ****** was very rude and would not speak with me about my husband bill without him saying I could. I then asked if I could make a payment of $75.00 on the bill and her email a receipt to the email address in his file. She told me that my bank statement is proof. If I make a payment to anyone I want a receipt period. She could not assist me so then I told her if she couldn't and wouldn't help me then to remove my phone number! I then aske for a supervisor, she told me since she removed my number as requested then she could not get a supervisor to call me back which is the only way you can communicate with a supervisor? This is unacceptable I wanted to make a payment which it was refused because basically I asked for a receipt and she would not provide it or a supervisor. Please address these issues with your employees. My email is included in this complaint if you have further questions/ comments. I have called the hospital and asked to have the debit pulled back due to negligence on your companies part and I will go all the way up the chain of command if I have to!

  

  Business Response

  Date: 06/21/2023

  We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. 

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20212233
  
  I am rejecting this response because: it doesn't address the issue at all! All that was said is a cease will be done but it was on my husband account I have an issue with the company and would like to have this addressed!  I have also spoken to the original owed company and they are pulling the account back! I would like to speak with a supervisor or head of operations so that this can be addressed properly!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/21/2023

  The complaint was sent to management for review. Consumers are invited to contact us ************** with additional questions or concerns.