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Business Profile

Hockey Club

Atlanta Gladiators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hockey Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 tickets to the Atlanta Gladiators game on March 24,2024 for the April 4th game. Each ticket came with a free Margaritaville shirt. It said on the terms that the t shirt will be mailed within 2 weeks. It's been more than 5 weeks and nothing has happened. I would like the shirts as promised.

    Business Response

    Date: 05/10/2024

    Thanks for letting us know about this, *****. Please reach out to me directly (*********************** - ******************************** and I'll be happy to sort this out with you. We did receive the shirts after the season, but this particular order was missed. 

    Customer Answer

    Date: 05/10/2024

     
    Complaint: 21693123

    I am rejecting this response because:
    I have sent you three emails on that email address and haven't received response in 2 to 3 weeks. My address is *******************************. You can send the shirts and provide tracking number so we can close the matter. 1 large, 1 XL and 1 XXL.
    Sincerely,

    ***********************

    Business Response

    Date: 05/13/2024

    Can do! The last message that I have from you is from April 15th with an update on your address. I had not received anything since then, so if you have reached out to communicate, that did not reach me. I'll contact you via email once we have these ready to send.

    Customer Answer

    Date: 05/13/2024

     
    Complaint: 21693123

    I am rejecting this response because: even that email is almost a month ago but I am still waiting for the shirts. I will be more than happy to close this case as soon as I get the tracking number.

    Sincerely,

    ***********************

Atlanta Gladiators is NOT a BBB Accredited Business.

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