We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital Supplies

National Allergy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for National Allergy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

National Allergy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered standard size pillow protectors. Called the company to return these and order queen size. Received a return authorization # **** from April ****** and mailed the standard size pillow protectors to address given: ************************ on 4/18/25 with tracking number 9500 1131 8584 5108 4201 84. I have not received the credit I am due. I have called many times and also emailed them throughout the last 3 weeks. I received a call back from a ******** and from April ****** saying it would be taken care of by Monday, 5/12/25, but it has not been taken care of. They have not issued the credit of $33.29 which is the purchase price $41.28 minus shipping $7.99.

      Business Response

      Date: 05/20/2025

      Good ********************************* you for your inquiry. I have reviewed your request for a refund and the circumstances surrounding this request and we have processed a full refund including the shipping cost (you should have received an email from ****** with the refund credit info) . We apologize for the delay in resolving this matter and as a token of our appreciation for trusting National Allergy for your Allergy and Asthma Household needs, we are sending a complimentary set of our premium AAFA Certified encasements in a queen ****************** you again for bringing this to our attention.

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23325281

      I am rejecting this response because:

      I received information from the business saying I would be refunded the full amount, but as of yet that has not happened.  Since BBB has become involved,  I have received a communication from the business saying they would be paying me through ******, which I am not a member of, and in another communication from them, they said they'd be refunding it to my original payment method which was a **** ending in 1651.  There is no credit on my 1651 account.  They also said they are sending merchandise, which I did not ask for.  I am due a refund to my original payment method, **** ending in 1651, for the pillowcases that I returned to them In early April. 


      Sincerely,

      ****** Britt 

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am frustrated with trying to return an order of 2 allergy pillows and a mattress cover to National Allergy Supply and get a refund. I realized the items were not going to fit my needs and because of later reading bad reviews about this company, I don't want to do business with them. When I called for a p***aid return shipping label they said I had to pay for the return. There is NO statement in their return policy stating that, but they do advertise they have a 100% satisfaction guarantee. *** said it would cost me over $64 to return the items. National Allergy's solution was to unpack the items and buy a special vacuum and bag that would **** the extra air out making the box smaller and less expensive to return. I stated I was not going to spend MORE money by buying a special vacuum and bag - I also am not going to tamper with the items. *****, the customer service *** I was dealing with, hung up on me. I called back to talk to management and my number was blocked. I then emailed a letter explaining the issues to management and my email was rejected and blocked. What kind of company is this??? I am frustrated and leery of sending this order back at all because I don't trust that they will refund my money. I don't know how to make this work.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Ladybug **** Steam Cleaner from AchooAllergy (National Allergy) that suffered a broken bottom plate when attempting to install one of the casters by hand. The product bottom plate was defective and should not have broken due to the force applied. National Allergy is refusing to honor their return policy and will not accept a return of the defective product despite their stated return policy.

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 26th, 2023, I placed two orders from National Allergy online. I gave my home address for the orders. They never made it to my home. I received an email back from them stating they were delivered to a *** drop off location & if not picked up soon, they would be sent back to National Allergy. No email response as to why they never made it to my home. Being that is has been a month since I placed the ************* still have not made it to my home, I was forced to purchase from another local store.

    • Initial Complaint

      Date:08/26/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a specific brand of HEPA air filter machine. The wrong item and brand arrived. It was delivered UPSIDE DOWN and left in the rain. The unit makes an odd noise and I suspect that it may be been dropped when it was delivered or even before that. For the last two days I have tried unsuccessfully to get them to correct this problem and have as of Friday, Aug. 26. 2022, not had any kind of intelligent resolution to this problem. I did receive an idiotic message from someone, claiming they had no control over where the package was delivered. THAT IS NOT THE COMPLAINT. THE COMPLAINT IS THAT IT IS THE WRONG BRAND AND ITEM. The initial customer service representative continues to tell me that someone "will call me." I want instructions from them on how they want this item returned and it is not acceptable.

    National Allergy is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.