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Business Profile

Optical Imaging

National Vision Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Imaging.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Americas Best Eyeglasses and Eye Contacts (National Vision, ***** such that I told the manager I am being charged too much money. He communicated to me any amounts overpaid will be refunded back to in the form of a check. This is NOT acceptable as I paid with my bank card. Therefore, I received an eleven dollar check from National Vision that went expired, because, I would have to travel all the way back to *********** ********, driving 126 miles to my bank to make a check deposit. I communicated to America's Best that I do not do business with checks, as its a 1990's way of doing business. Any refunds are to be placed back on my bank card used for payment. At this time, they have inconvenienced me in sending a check for overpayment that I am not able to deposit. National Vision, *** are to either refund the eleven dollars back on my bank card, or, make an appointment to America's Best Eye Glasses and Contacts and pay me eleven dollars in cash!

    Business Response

    Date: 07/10/2023

    Good afternoon, 

    I have been working with our Store Banking Team as well as Accounts Payable to find a way to have the customer get paid.  I apologize for the delay.  Is there any way for the customer to take a picture of the check to make the deposit?

    *************************, 

    Managed ********************* Manager

National Vision Inc is NOT a BBB Accredited Business.

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