Complaints

This profile includes complaints for Envision Payment Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envision Payment Solutions, Inc.

  3260 Peachtree Industrial Blvd STE 10 Duluth, GA 30096

• 

  Envision Payment Solutions, Inc.

  3080 Premiere Pkwy STE 115 Duluth, GA 30097-8907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I issued a check to school cheer and then they sent me a collection letter adding a $30 fee because somehow my checking account showed as closed. This is very unethical. I contacted them several times and explained to them that my checking account has been opened for several years. They claim in their end it shows they tried to draft the check and the account showed closed. Its frustrating because there is no record in my bank account of anyone attempting to draft. They is the having some issue, but they should do their due diligence before sending collection letters illegitimately.

  Business Response

  Date: 01/14/2025

  Thank you bringing our customer's concerns to our attention. 

  We spoke with Mr. ****** today and have resolved his concerns and updated our system. 

  Customer experience is very important to us and we appreciate the opportunity to address his concerns. 

   

   

   

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with the bank and they said that an attempt to cash my check by the merchant wasnt showing on my account and that it sounds like fraud.

  Business Response

  Date: 09/19/2024

  Thank you for the opportunity to respond to **** Edgars concerns.

  
  We understand that the consumer spoke with his bank. The issue with the payment was due to "No Account Found which may explain why his bank didnt see an attempt to clear the payment. We would be happy to provide a copy of the document so he can share it with his bank for further investigation.

  
  Our goal is always to provide excellent customer service. A senior representative will be calling the consumer today at the telephone number he provided in this report to provide additional details and assistance. In the alternative, the consumer is welcome to call us to discuss the matter further. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22303172
  
  I am rejecting this response because: Im not paying at $35 fee and thats the bottom line
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 09/19/2024

  Thank you for your continued communication regarding this matter.

  
  We understand your concerns about the fee, and we are happy to further discuss the situation. Depending on the root cause of the issue, there may be an opportunity for us to assist with the fee.

  
  Please let us know a convenient time to reach you, or feel free to return our call at your earliest convenience. Our goal is to ensure a fair and transparent resolution.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is contracted to collect for ************************ A $30 Before School Check. They charge $30 everytime the check is returned. Theyve only tried to deposit the check from last year once but have already charged me 3 times for the fee and trying to charge a 4th before I can settle the $30 balance. So they charge $120 in fees on my check, when I had the funds in the account but they pull their fee out until there are no funds in the account and do not have a fee maximum as required by law.

  Business Response

  Date: 09/16/2024

  Thank you for bringing our customer's concerns to our attention. 

  I spoke with Mr. ****** today and we were able to resolve his concerns. 

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call today from Manny with Envision Payment Solutions regarding my check#**** in the amount of $35.00 at 8:13am this morning. Which has led to this disputed debt collection.I was never informed by the school of any issues regarding this check and I have written multiple checks to the school without any issues in the 4 years of my son attending ***********************. I went to the school at 9:00 am this morning and spoke to **************** and Officer ***** because I believed this to be a case of fraud. Then after returning home I called Envision again and spoke to ***** where she advised me to email their customer service department and request a copy of the check via email. I did as advised , I also returned to the school and spoke with ************* the principal, *** ******** Office Manager and *************** the Bookkeeper. I then explained to the three of them along with my husband who was in attendance as well, about the matter and was told by the bookkeeper that Envision was the collection agency that Chesterfield ************* System uses to collect debt. ****************** provided me with a copy of the check after ************** stated I could not have a copy. ************** also stated that everything that is happening is out of her hands and there is nothing she could do. I believe this is a banking error and I'm being held responsible for this error. I have called my bank several times today as well, trying to get clarification and was told 1. the check was never presented to them and 2 it sounded as if the check may have been compromised when it was sent through the electronic reader. This was me speaking with a **************** Representative for ************** Bank.I am disputing these charges being assessed by Envision and requesting validation and an itemized detail for the fees being charged.Please be advised my check was never returned by my bank for NSF, my bank stated they could not locate the account. There was never any intent of not honoring the check but it can clearly be seen on the check copy there was a key error made by the receiving bank in this case, which is ***************** am willing to make this right by paying the original $35 dollars owed to the school but not any other charges caused by a banking error.Your attention and assistance in resolving this matter would be greatly appreciated.

  Business Response

  Date: 05/10/2024

  Thank you for bringing our customer's concerns to our attention. 

  I spoke with ******************** today and resolved her dispute.  Her fees were waived upon review of the item and confirming there was a scanning error. 

   

   

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has made no attempt to call, and if they have no messages left. They mailed us a letter about a $10 check that was *** when in fact we have a bank statement that shows the check has been paid by our bank. They want to collect a $30 fee for the *** check that was paid/cleared before we even received their letter. I want them to immediately discontinue any and all contact. Show the "account" as paid and provide written proof. Cease any further collections activity. Remove any reports to any and all credit bureaus.

  Business Response

  Date: 02/22/2023

  Thank you for the opportunity to respond to Mr. ******** concerns.  We do not believe we have violated any law, violated this consumers rights, or acted inappropriately.  Upon review of our records,we did send a letter explaining the situation to the consumers verified address.  A telephone number was not provided on the consumers check so letters are sent as a courtesy. The transaction the consumer sees paid by the bank was the electronic re-presentment indicated in our letter.  
  
  That said, our goal is always to provide excellent customer service.  A senior representative will be calling the consumer today at the telephone number provided in this notification to provide additional details and answer any questions.  In the alternative, the consumer is welcome to call us to discuss the matter further. 
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19420133
  
  I am rejecting this response because:  The check has been paid.  I specifically stated cease all collections activities and do not contact me.  Remove all records of this from anywhere its been reported.   The check was paid before the letter was sent.   

   

  Good bye.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/23/2023

  Thank you for the opportunity to respond to Mr. ******** concern,and  we regret that our response has been rejected by the consumer. 
  
  We do not believe we have violated any law, violated this consumers rights, or acted inappropriately.   Per confirmation with our client, Envision decals are posted in the front office and at each cafeteria register.  The returned check policy can also be found  on page 50 of the elementary / intermediate parent handbook or page 71 of the secondary parent handbook.  
  
  That said, our goal is always to provide excellent customer service.  We are willing to speak with the consumer to explain the process and answer any questions he may have. 

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19420133
  
  I am rejecting this response because:  The check has been and was paid prior to any claims made by Envision.   I am not their customer and owe them nothing. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with a collection agency since September of 2022 by the name of Envision Payment Solutions. I have never authorized this company to withdraw from my bank account yet they keep doing it. They stated it's for a returned check but I have verified that the check was cleared. I have sent them the proof of that. They keep taking the payment out every month and then putting it back which is resulting in my account to have insufficient funds. I have never received a letter in the mail regarding this matter. I have never signed an authorization to withdraw from my account nor given verbal permission. Unauthorized withdrawals is in violation with my consumer rights. An FDCPA violation can require the debt collector to pay me a maximum of $1,000.00 in statutory damages should I obtain a lawyer. I did not and do not authorize EPS to withdraw from my bank account. If there is anything I owe, it should be sent via a letter with explanation not illegally be withdrawn from my account without consent. The amount of $60 was again taken out of my account today 12/28/2022. I would like the unauthorized charge to be refunded back to my account.

  Business Response

  Date: 12/30/2022

  Thank you for the opportunity to respond to **************************************** concerns.  We do not believe we have violated any law, violated this consumers rights, or acted inappropriately.  Upon review of our records, it appears that we have had conversations with the consumer to answer her questions and explain the details of our actions.  We have also sent letters explaining the situation to the consumers verified address.
  
  That said, our goal is always to provide excellent customer service.  A senior representative will be calling the consumer today at the telephone number in our records to provide additional details and answer any questions.  In the alternative, the consumer is welcome to call us to discuss the matter further. 

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18649182
  
  I am rejecting this response because: you are not to withdraw funds from my personal bank account without my authorization. I never signed an authorization nor gave you verbal permission to withdraw any funds at anytime. I never received any notification via mail. I did not sign a check to your company. Your charge appeared deducted from my bank account and there was a telephone number attached. I called the telephone number and that is how I found your establishment. If you continue to take funds from my account without my permission or authorization, I will obtain a lawyer. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/04/2023

  Per our original response, we did reach out to the customer and left a voicemail requesting a return call at the contact number of record. We did not receive a return call.  We are more than willing to answer any questions and discuss this further. We will try to call again on 1/5/23 and will leave a voicemail with our contact information if we are unable to reach the customer. Thank You.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The number ************ calls me at least once a day, sometimes multiple times per day. They never leave a message. When I answer, no one says anything. Its borderline harassment. I have no idea what they want since no one ever speaks. I dont owe anyone money. All my bills are paid. They need to either tell me what they want or leave me alone!

  Business Response

  Date: 12/08/2022

  Thank you for the opportunity to address your concerns. 

  Upon review I see that you have been in contact with our office. I will have a senior represnetative reach out to you to discuss further. 

  If we can be of further assistance, please contact us at **************. 

   

   

  Customer Answer

  Date: 12/08/2022

  It turned out that this was a collection agency hired to collect my local property taxes. I only found this out by coincidence. I called the county asking why they hadn't taken the money out of my account yet (even though I had contacted them weeks ago and they said they received the payment but it was still processing). Apparently, the payment was rejected because I accidentally typed the wrong account info to a completely different third party payment vendor. The county gave me the number to Envision, which matched the number I had been getting endless phone calls from with no messages left and with no one responding when I answered. I finally reached out to Envision and told them I was still very upset because of the repeated phone calls with no answer. I was also upset that I had no clue that I made a mistake. I submitted my payment on time, but because of their lack of communication, I have incurred tax penalties. Plus, Envision wants to charge me their own "penalty" fees. I asked them why they never successfully contacted me, never responded to me, never left a message, and the person just told me they didn't know. Just yesterday, I received a letter from Envision in the mail. I, in good faith, submitted my payment on time (I paid 10/30/22 and the bill was due 11/122). Due to a lack of communication, I found out well over a month later that I had not successfully completed the payment and that I was on the hook for about $150 worth of penalties both from the county and from Envision. I repeatedly explained that this was poor management on their part. They refused to do anything to remove their part of the fees or to unblock my account so that I could pay the county directly. I understand I made the mistake with the payment, but they made the mistake on failing to inform me and thereby failing to allow me to avoid excessive penalties. Their response to the BBB was that someone "from senior management" would contact me. I have yet to hear the phone ring once! This was an inexcusable cluster jam of epic proportions. 

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fine thru the department of revenue years ago and not thru envision . The bill was from 2019. Envision didnt follow up with the department of revenue to see if I had satisfied the fine and made me pay it all over again, their explanation was that they dont communicate with them . Well if you dont communicate with the *** how did you know what I owed for my current fine. I called the *** and they claim the same thing that they dont communicate with them . All they had to do was send an. Email to research that the debit was taken care off. When I called the *** they told me that the fine was $85 but Envisions still forced me to pay a debt that I had already satisfied. They event had recorded of the fact that I had paid for the fine . I was forced to pay $294 . And wait 3 days to get the hold removed from my registration so that I could get my tag. A very inefficient process. All I had was $294 and the customer service agent was trying to force me to pay their processing fee of $9 which they could have waved. They literally ripped me off . I had furnished necessary documents in 2020 to satisfy envision debt. Its not fair that you have to be forced to pay something t wife because of someone else incompetence and dont wanting to get to the bottom of the issue..This left me needing a way to work because of the games they are playing to get money from customers

  Business Response

  Date: 10/13/2022

  Thank you for the opportunity to respond to your concerns. We are actively working with the client and will provide additional information as sson as our research is complete.