Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them over $5,000 to make my product which they claimed was done and then charged me another $350 to ship it to the fulfillment center to be shipped. They claimed it would be there in a week. 2 weeks later it had still not arrived and the CEO *********************** who was emailing me the entire time till he got his money stopped responding. I called their phone which goes to voicemail and never received a call back. I emailed ***** more than 15 times over 4 weeks and never received a response or explanation. I emailed ******* Bermedo for weeks with no response. I emailed their support more than 10 times with zero response. This company is a scam! Do not use them!

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing your concerns to our attention. Were very sorry to hear about the challenges youve experienced and can understand how frustrating it must be to feel left without answers after making a significant financial commitment.
  We understand that you paid for both the production of your product and a shipping fee, and that you were expecting delivery within a certain timeframe. We also acknowledge your attempts to seek clarification and your disappointment with the lack of response. Please know that we take your feedback seriously, and we are committed to thoroughly reviewing the situation.
  We are currently working to locate the details of your order and communication history to determine what may have occurred and to explore a path forward. While we cannot speak to the specifics without completing this review, we want to assure you that your concerns are not being ignored, and we are working to provide clarity as quickly as possible.
  To assist us in resolving this matter efficiently, we would appreciate it if you could resend your order number and any supporting documentation (such as payment confirmation or shipment details). This will help expedite our internal investigation and ensure we are addressing your concerns with the full context.
  Thank you again for your patience and for allowing us the opportunity to address this. We are committed to providing a resolution and restoring your confidence in our service.

• Initial Complaint

  Date:07/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April/2023 I paid ****$ up front to rocktomic. I paid extra for supplement samples. The samples themselves were unusable. (Video) to say the least. I started reaching out to rectify and received no customer service. A runaround of people not responding. I had asked for my money back several times. They sited a loophole no refunds. I paid for 288 upfront products. They will not respond but with vague answers to emails. Like how can I help you? I paid **** dollars for these products. I want my money back.

  

  Business Response

  Date: 05/27/2025

  Thank you for taking the time to share your experience. We understand how important this matter is to you, and were truly sorry to hear that your expectations were not met. We recognize the frustration that comes from feeling unheardespecially after making a significant investment.
  We understand that you placed an order in April 2023, paid for supplement samples, and ordered *************** advance. We also acknowledge your concerns regarding the usability of the samples and your attempts to reach a resolution. While our policies may limit refunds in certain cases, we do take product quality concerns seriously and strive to support our customers in finding a resolution.
  Were currently reviewing your order and communication history so we can better understand what occurred and determine the most appropriate next steps. In the meantime, if you have any supporting documentationsuch as your order confirmation, video of the samples, or prior correspondencewe would appreciate if you could forward that information to help expedite our internal review.
  Our goal is to handle your concerns with care and professionalism, and we thank you for the opportunity to revisit this issue and work toward a fair outcome.

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a VIP Lifetime membership from ROCKTOMIC for $2,000. We placed 7 orders in the first 6 months. Only 3 arrived without issues. The last order with Rocktomic was for over $500, they sent supplements with no branded label - we could not sell these items. We spent 4 weeks trying to get a resolution. Rocktomic made it clear they made an error but would not do anything for us without us paying more money to fix their mistake. We had a previous incident where there was half of our order missing. They never refunded that money, so we did not trust sending them more money.We disputed the charge, we received an angry email threatening us with their "legal team" and trying to blackball us from the industry. Here is quote from their email. They also did not honor their 'Lifetime membership'. "I also noticed you disputed the charge, and are still in possession of the inventory, which is legally denominated as friendly fraud, for which our legal team will start the due process ASAP. As far a VOX and *******, they are my direct supply partners and thus I will advise **** and ******* (owners of the companies) on your business practices and ensure they do not do business with you. I have advised my team on your account and since you have disputed a considerable amount of money for inventory you still hold, they will put your account on suspension status."We have had an absolute horrible experience and are out thousands of dollars and hours of time. We are not the only ones who have had this poor of an experience. There is a ************** for people that have had similar experiences with Rocktomic. Rocktomic has had many many bad reviews and complaints on BBB. The complaints have been removed in the past few months.

  

  Business Response

  Date: 05/27/2025

  Thank you for sharing your experience. We truly regret that your interactions with our company left you feeling disappointed and frustrated. We understand the seriousness of your concerns and the impact these issues have had on your time, resources, and trust in our services.
  We recognize that your original complaint dates back some time, and we sincerely apologize for the delay in providing a response. Please know that your feedback has not gone unnoticed, and we are taking the time now to fully re-evaluate your case and better understand what occurred.
  Regarding your VIP Lifetime Membership and the issues youve raised around product fulfillment and customer service, we want to assure you that we are reviewing our records in detail, including your order history, prior communications, and any dispute activity associated with your account. We understand your concern about receiving unbranded products and missing inventory, and while we are still working to gather full context, we are committed to working with you toward a fair and respectful resolution.
  In terms of prior communications you referenced, we strive to maintain professionalism in all interactions. If any correspondence felt unprofessional or threatening, that is certainly not reflective of the standards we hold ourselves to, and we appreciate you bringing that to our attention.
  To proceed efficiently, we kindly ask that you forward any relevant documentation (such as email correspondence, invoices, or photos of the unbranded items). This will help us expedite our internal review and determine what options may be available to make things right, including evaluating your membership status and any unresolved order issues.
  We appreciate the time you took to document your experience and give us the opportunity to respond. Please rest assured that we are taking this seriously and are committed to addressing your concerns respectfully and transparently.

  Customer Answer

  Date: 06/02/2025

  Complaint ID: ********
  Consumer: *** *****
  RESPONSE:

  
  I am rejecting the business's response because no resolution has been offered or completed.
  First, Rocktomic Labs refused to take responsibility for a lost *** package, despite the fact that fulfilling and delivering orders is their responsibility. They told us a credit would be issued, but we never received the $500 owedeven though they filed the claim and kept the insurance payout.

  
  Next, they mishandled another order, sending us the wrong products. At first, they blamed us for the errorthen admitted it was their mistake, yet still expected us to pay to return the incorrect items.

  
  After two weeks of back-and-forth and over 30 emails, with no resolution and no refund, we disputed the charges. In response, ***** from Rocktomic sent us a threatening message, which was completely unprofessional and unacceptable.

  
  We are currently out $2,500 total:
  $500 for the lost package (no refund or credit ever issued)
  $2,000 for the revoked VIP Lifetime Membership
  Unless we are fully compensated, we do not consider this matter resolved.

  
  Sincerely,
  *** *****

  

  Business Response

  Date: 06/03/2025

  Thank you for your response. We appreciate the opportunity to further review your concerns.
  We take all customer feedback seriously and have conducted a detailed review of your account, order history, and prior communications. We understand that you are dissatisfied with certain aspects of your experience, including product fulfillment and account status, and we regret that our service did not meet your expectations.
  We remain committed to working professionally and in good faith to reach a resolution. We welcome the opportunity to re-engage in a constructive dialogue to explore a mutually agreeable outcome.
  If you would like to continue this discussion directly, we invite you to contact our support team with any additional documentation or clarification you believe would help us in evaluating potential next steps.
  Thank you again for your feedback. We are committed to maintaining transparency, fairness, and respect in all customer interactions.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 18336144
  
  I am rejecting this response because:

  There is no resolution offered by the company. They have all documents needed to provide a resolution.
  
  There are many many complaints of them taking $1,000s then not delivering the service they promised. They charged us over $2,500 for a lifetime membership they then revoked with threats after not delivering over $500 worth of product. 
  
  We are requesting $2,500 for the service not rendered, and products not delivered to resolve this.
  
  This company shows a clear pattern of not fulfilling their agreements. I put in an email  thread of unhappy customers that claim were taken advantage of many claim over $10,000 in service not rendered. Attached is documentation of some of those emails. Many of these people that claim Rocktomic took advantage of them never filed a complaint. 

  
   
  *** *****

  

  Business Response

  Date: 06/05/2025

  Thank you for your follow-up. We understand that you are seeking a resolution regarding this matter. 

  After a thorough internal review of your account history, order records, communications, and dispute activity, we acknowledge the following:

  1. Order Fulfillment Error: We regret the error in product fulfillment and any confusion or inconvenience caused during the resolution process. While our policy typically requires customers to return incorrect items before reprocessing, we acknowledge that our handling of this situation did not meet your ************************
  2. VIP Lifetime Membership: Your account was suspended following a chargeback dispute related to the unreturned inventory. According to our Terms of Service, accounts may be reviewed or revoked in such cases. However, we are open to discussing a good-faith resolution depending on the return status of undelivered or disputed ***********
  3. Communication Concerns: We take all feedback seriously and regret any correspondence that was perceived as threatening or unprofessional. That is not reflective of our values, and we will address this **********************

  We are committed to resolving this matter amicably. If you are willing to return any disputed inventory in your possession, we are happy to proceed. If the inventory is no longer available, we remain open to negotiating a satisfactory resolution to all parties. 

  Please confirm your preferred resolution path so we can move forward promptly.

  Customer Answer

  Date: 06/05/2025

   
  Complaint ID: ********

  
  Response: Rejection of Business Reply

  
  I am rejecting this response because no actual resolution has been provided. Rocktomic has consistently failed to take accountability or offer any meaningful resolution.

  
  The company failed to deliver goods and initially blamed ***.

  
  Despite *** issuing a refund to Rocktomic for the items we paid for,  Rocktomic never returned those funds to usonly offering account credit, which we were later denied access to.

  
  They then sent the wrong products, and instead of correcting the error, they revoked our lifetime membership.

  
  After more than 60 emails, nothing has been resolved.

  
  This is, without question, the most unprofessional and frustrating company weve worked with in our 10 years of business. Every response we receive is copy-paste language that dodges responsibility and fails to address the issues.

  
  Same company. Same tactics. Still no resolution.

  
  Sincerely,
  *** *****

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 18336144
  
  I am rejecting this response because: 

  I am rejecting this response because no actual resolution has been provided. Rocktomic has consistently failed to take accountability or offer any meaningful resolution.

  
  The company failed to deliver goods and initially blamed ***.

  
  Despite *** issuing a refund to Rocktomic for the items we paid for,  Rocktomic never returned those funds to ****** offering account credit, which we were later denied access to.

  
  They then sent the wrong products, and instead of correcting the error, they revoked our lifetime membership.

  
  After more than 60 emails, nothing has been resolved.

  
  This is, without question, the most unprofessional and frustrating company weve worked with in our 10 years of business. Every response we receive is copy-paste language that dodges responsibility and fails to address the issues.

  
  Same company. Same tactics. Still no resolution.

  
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 06/05/2025

  Thank you for your follow-up. We appreciate the opportunity to further address your concerns.
  Following a comprehensive review of your account, order history, communications, and dispute activity, we would like to provide the following response:
  Order Fulfillment: We understand that you were dissatisfied with the outcome of one or more orders. While our policy generally requires the return of any incorrectly fulfilled items before a replacement or refund can be processed, we recognize that your expectations were not met and regret any inconvenience you experienced.
  Account and Membership Status: Your account was suspended following a chargeback initiated on your end involving disputed inventory. Per our Terms of Service, such activity may result in the suspension or revocation of account privileges. We remain open to discussing potential next steps, depending on the circumstances and status of any returned or outstanding items.
  Duplicate Refunds: In your most recent response, you confirmed that the charge in question was disputed through your financial institution. Please note that if your bank has already issued a refund, Rocktomic will not process an additional refund for the same charge. We kindly ask you to verify the outcome of your dispute with your bank to avoid duplication.
  Communication: We are committed to maintaining respectful and professional communication in all interactions. If any prior correspondence was perceived otherwise, we appreciate you bringing it to our attention and will review it accordingly.
  We remain committed to resolving this matter in good faith. If you would like to continue the discussion, please confirm your preferred resolution path and provide any relevant updates regarding returned inventory or the status of your dispute.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 18336144
  
  I Response: Rejection of Business Reply
  
  I am rejecting this response because no clear resolution was offered.
  
  If Rocktomic was genuinely interested in resolving this matter, they could have contacted me directly. You have my email address. Instead, your response reads like an automated or generic messagedesigned more to satisfy procedural requirements than to address the actual issue.
  
  To be clear:
  
  You failed to deliver products as promised.
  
  You kept funds that *** refunded to you.
  
  You issued account credit, then blocked me from using it.
  
  You sent incorrect items and revoked a paid lifetime membership.
  
  
  This reply does not acknowledge or resolve any of these core issues. It appears more concerned with procedure than accountability.
  
  Sincerely,
  *** *****