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Business Profile

Information Technology Services

Vyne Dental

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We use Vyne dental to process our claims, they continue to charge me for services that are not functioning and have neglected the 11 support tickets I have submitted over 2 weeks. I spend all day every day on hold, there is no effort made to ensure we have accurate claim filing and IT support in a reasonable time frame the first 4 tickets I was patient, it is absurd that new clients are being taken care of ahead of loyal paying customers.

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/1/22 ***** from Vyne ******* conducted a demonstartion of their product. At that time, they offered a 30 day free trial. I informed ***** that I will be out of town from 11/11/22 11/28/22 and would be unable to test out the product until after that time. ***** said we could delay starting the trail. I agreed to a trail ONLY for the claim attachments and eligibility (base level package), which, if purchased, would be $99/month. A few days later I received a call to set up an install. I agreed I would have our office coordinator help install on 11/17/22 and the training with our staff could take plan on 11/21/22, starting our trial on 11/21/22. When I gave my credit card to start the trial, I clarified that this was just a trial and I would not be charged for the services. I was told that was correct and they just need a card on file as part of the policy. I found a charge for $244.33 on 12/8/22. I contacted ***** who agreed that we should not have been billed until January, and that we would only be billed for the $99 attachment and eligibility package. ***** stated she would call me back; she did not call back. I received emails from Vyne asking us to upgrade our package to a higher level package. I contact Vyne to let them know I was billed incorrectly for the higher level package and a month too early. They refused to refund the $244.33. They did adjust the montly billing to the $99/month package in January. I emailed again in January asking for a refund of $244.33. They refused, so I informed them I do not authorize any additional charges to my account and would be canceling if they do not rectify the situation. They did not reply and billed my credit card in February. I contacted them to refund and they refused. Also, we found a monthly charge for the past 1.5 years under a different business name that we found out was this comany. We had canceled a different product that they insist we did not cancel. They refuse to refund this money as well.

    Business Response

    Date: 04/11/2023

    Valued Customer,
    ********************** apologizes for the negative experience you had with our company. We take great
    pride in providing exceptional service to all of our customers and apologize that we did not live
    up to our usual standards.
    We understand that you were dissatisfied with being billed a month earlier than anticipated.
    Please know this is not typical of our service, and we are taking steps to address this issue and
    prevent it from happening again in the future.
    We value your business and would like the opportunity to make things right. We would be
    happy to send a refund in the amount of $244.33.
    Please accept our sincerest apologies for any frustration and inconvenience this has caused. We
    hope that you give us another opportunity to earn your trust and provide you the exceptional
    customer service that we are known for.
    Sincerely,
    Vyne Dental


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Vyne Dental is BBB Accredited.

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