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Business Profile

Garbage Removal

Augusta Disposal & Recycling, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company changes its pick up times for customers and does not notify them. Because of the changes, they did not provide the services that I pay for. They also have very poor customer service when trying to figure out solutions to problems that they caused by changing pick up times.

    Business Response

    Date: 12/27/2024

    Responding to the complaint directly through BBB vs Ms. ********.

    There is no set pick up time.

    There cannot be due to different circumstances, ie. people not showing up for work on time, truck needing service at last minute. The drivers must do a pre-trip to make sure proper lights work, especially since they start in the dark. Or simply the truck broke down and we cannot rule out heavy traffic times.

    We ask everyone to ALWAYS have their waste out the night before their service day, due to varying  pick up times. This is posted on our website, the quarterly bill and in the phone message.

    Looking at the history, there are numerous times can was not out for service. Reading the last note dated **********,

    *************

    reading further the notes from **********, customer admitted she didn't have her can out on time.

    Thank you kindly,

    ********

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started the business with this company on October **** of 2022. I paid $80.23 for 3 months of service on November *** after having to contact them about no service. The company failed after 5 phone calls to deliver the services ordered. I spoke with man who claimed he was a manager who said they would pick up the can and as soon as the can came back that a refund would be issued via check. It has been 2 weeks now since the can was delivered back to the company (picked up by their workers on 11/17/2022) and no check is in the mail and my account still shows a credit of $80.23. I am tired of fighting with this company and its poor business ethics and customer service. I want my money back.

    Business Response

    Date: 12/14/2022

    Business Response /* (1000, 8, 2022/12/13) */
    Hello,
    First let me start that this is my first notification. You know I always respond quickly.
    As for Mr. ********, makes no sense why he was not serviced on a regular basis considering the others we service had no complaints of no service.
    As far as a refund, we are more than happy to refund when we receive our property. We have an accountant that cuts the refund checks or any checks. We have a checks and balance system as legitimate businesses do. I listened to the young lady that spoke with Mr. ******** and listening to her side she tried to get him to understand she was following the rules. As of ********** a check was cut and sent out of our office to his address.
    Thank you, respedtfully submatted



    Consumer Response /* (2000, 10, 2022/12/13) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Augusta Disposal & Recycling, Inc. is BBB Accredited.

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