Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to plan an event for my 40th birthday extravaganza on 6/22/2024. Our initial fee via contract was $7,000. However, over a course of a couple of months the price kept increasing, I didn't paid the event planner an estimated $15,000 for an event that I helped plan and did most of the work. I also found my own vendors and paid them. On the night of the party, as we were wrapping up my big celebration her "break down crew " that she hired came in around 1am, bomb ******* us out of the party. They were grabbing plates, cups, and clearing off tables to the point that my guest assumed that they were the cleanup crew and were being kicked out. We were rushed out and didn't even get a chance to grab the food, supplies, and remaining liquor ($4,000 value) so we went back to retrieve my items. When we got back to the venue about 30 minutes later, majority of my items were gone. I immediately reached out to the vendor owner the next business day to see what happened, he played his tapes back and saw that the breakdown crew that the event planner *********************** Neptune hired had taken several boxes back to their vehicle (I have video footage). I asked the venue owner to speak with his staff that were present, and he was informed by the security that the ladies had given them items from my event (bottles of liquor). The venue owner also assured me that he had put several boxes of liquors stowed away in a closet, and they were taken by these females. I reached out to my event planner, and she was very cold, unprofessional, and nonchalant about the issue. She told me and I quote " I don't have anything to do with that!" I informed her that she hired the women, and they are a reflection of her "business". I reached out to her several times to rectify the situation and see what my options were because I signed a contract but instead, she verbally attacked me, insulted me, and got other people to call my phone and harass me.

  Business Response

  Date: 08/09/2024

  The above complaint could not be further from the truth. ******** booked me for her 40th birthday party and received everything and more of what she booked and added on. She signed a binding contract that displayed that price is subject to change due to clients event wants and additives. She wanted to add on more things. And it was never an issue. I supplied Titania with exceptional service and assisted with everything from start to finish from finding her venue/design and vendors. Any vendors I sent her she could not afford therefore she decided to go another route and find her own not because I neglected my job duties Even after her event she was very happy and satisfied and told me thank you for everything. Titania is a very malicious client and has been trying to attack me and my business. I have explained to **** at the BBB the entire situation as well. She never spent $15,000.00 with my company I have attached her invoices. She spent in total $12,573.00 she is a liar and tried to lie on me on social media and ****** and it did not work. Which is why she came to the BBB.  None of my employees stole $1,000.00 worth of liquor from her. She tried to get me to commit insurance fraud based off her word and she never showed me any proof that it was $1,0000. The venue owner stated that it was two bottles of ***************** that was missing. That was no where $1,000.00 worth. She tried to bully and scare me into giving her $1,000.00 instead of being honest. The client left these two bottles at the venue 2 hours after her event the girls assumed that it was left and had no intentions of stealing. They were wrong and were reprimanded by me. This lady just wants money back. She had an amazing event. I did my job. And I have uploaded documents and pictures to show that. I currently have a law suit against her. For defamation, harassment, terroristic and death threats she has sent her family to attack me. Ive done nothing to this woman.She loved her event which she stated after her event and posted it all over social media. For someone who had so many issues she never stated anything she is just trying to get money back. I was nothing but professional with her l even gave her my employees first last name and address to press charges if they allegedly stole. She never did it. Because this is all made up.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 21934297
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/16/2024

  This client will not get anything from me. She lied and made false claims that $1000 of liquor was stolen when that is not true. I have written and video evidence of that. I did every thing in my power to rectify the situation of the alleged theft. She decided to harass, bully me and send me death threats from fake numbers and pages. I would no longer like to have any dealings or correspondence with this client. Anything else she can speak with my lawyer. 

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 21934297
  
  I am rejecting this response because:
  The FTC currently investigating the business, as well as the Attorney general of the state of Georgia. These people are not professional. However, they are professional scammers with criminal records. I have no criminal background. I have been a professional NP at prominent hospitals in *******, ** for several years and my credentials reflect in my work and society (I safe lives daily, I don't scam people off government funding (PPP loan) so I valued my medical license. I have all of the evidence that I need for my existing lawsuit and a criminal investigation is in process as well as pending charges filed against them for calling and harassing me on my job (in which I am the boss/ head NP) months ago when it happened. I also have written documentation from my medical colleagues of this incident (they also filed separate reports) as well as phone records of them calling over 20 times in a day.  With that being said, their false accusations and lies hold no weight in a court of law, or with me, I will see them in court. I have my proof, the written contract that I signed, and eyewitnesses (workers and security guards from the venue) that are summoned to civil and Municiple court. My attorney advised me to no longer have any further communication with these individuals after I seeked rectification when the incident occurred. I filed this complaint to bring awareness to possible clients that may be considering hiring these people for future reference and pray that they don't fall victim to their criminal activity. I also wanted to give this unaccredited business a rating based on my experience.
  Sincerely,
  
  Maurquitta Hall (I wrote this response on my sister's behalf; she did not file the complaint I did!!!). Any further communication I,E social media messages from YOU, friends, family and associates via texts, or phone calls from this point on with her will be documented by law officials and documented as a criminal violation of her Protective order against her "husband" and the "self-proclaimed " business owner.