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Business Profile

Car Service

United Auto Care Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Brad M

    Date: 03/29/2025

    I took my car to United Auto for a hydraulic fluid leak in retractable roof.The manager said he had experience with such problems and knew how to fix them. Nonetheless, I shared a ******* video with them with the exact same issue, which indicated that the fix was easy and relatively inexpensive. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, for about $5,000 if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople dont do that. But I said no thanks, and let it pass. When they finished the work (which in reality is not complete, requiring me to take it to another shop to complete) I got a bill for $5,600. Since their website states that they would levy a lien on my car if I didn't pay, I paid it to get it out of there.I understand that auto shops need to mark up parts (on top of wholesale prices) to make a reasonable profit. The owner (****) said that they mark up parts by 35% over their cost. Finally, after two verbal requests, I got the part numbers for the parts (supposedly) replaced. Based on retail prices for readily available parts, they charged me over 2X retail price ($2,800 vs. $1,300). I called to speak with the owner (****). He said that he would not rebate me one red cent, which indicates to me that hes fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. Unbelievable they're still in business.

  • Ivan L

    Date: 02/12/2025

    Spend 2600$ on issues what they didnt fix and make it worse, now my car not working at all, and they asking 5000$ for another fix.

  • Gregory B

    Date: 11/12/2023

    I paid $1400 and I still have my problem. I have been dealing with this since September 5th. I've been back to them 4 times I picked my car up October 23rd and I still have the problem,,, leaking antifreeze.!!!!

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