Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, Eagle Heating and cooling of Georgia installed a new furnace system at my residence for a cost of $1,595 of work to get up to code. Since the installation, I have only recently begun using the ** function on June 8, 2024. Shortly thereafter, I discovered warping of the hallway floorboards. Unfortunately, the situation escalated on June 14, 2024, when I witnessed visible water emanating from the hallway floor. Upon further investigation within the garage closet (where the HV** unit is located), I identified not only water pooling but also a concerning dripping sound.It became immediately clear that the issue stemmed from the faulty installation of the furnace. My suspicions were confirmed by a separate contractor who, upon inspection, found that the condensation from the ** unit was leaking directly into the floor, causing significant water damage. It was determined the furnace installed was not only the wrong size but it was also not leveled. This situation is completely unacceptable. The faulty installation of the system has resulted in substantial water damage not only to the HV** closet but also to the hall closet and the hallway itself.I demand that Eagle Heating and Air of Georgia be held accountable for their negligence. They must cover the entirety of the out of pockets cost I paid them to install the unit.An urgent repair and replacement of the unit was needed to prevent further floor damage and to use my ** during a heat wave. I reached out to the company and they refused to take accountability for the improper installation and was extremely rude, as well as unprofessional. After reviewing the itemized list of parts Eagle Heating and Cooling charged me for, the owner even admitted that he didnt see some of those parts installed at all! Instead of taking accountability and resolving the issue professionally, the team has decided to completely ignore my outreach for peaceful resolution and has forced me to take legal action.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ********************* and I was assigned to Eagle heating and air conditioning. My work order had been open for six days. They were supposed to come out on a particular day and they were a no call no show. I had called them early that morning to make sure that they were coming and ******, the office manager assured me that they were coming but they were a no call no show. I called the following day and spoke with ***** who was very rude and obnoxious and threaten to hang up on me before transferring me to ******. ****** got upset that I was asking so many questions and told me that she was canceling my work order. Very rude and on satisfactory service. No one should use this

  Business Response

  Date: 07/05/2023

  Dear ************* This is *******, I was not rude to you. You requested another Company is why you were sent back to the warranty company. We could have serviced you tomorrow But you canceled the work order. Please reach out to your home warranty company as they hold your contract we do not hold your contract. 

  Customer Answer

  Date: 07/09/2023

   
  Complaint: 20275222
  
  I am rejecting this response because:
  ******* was super rude her and the other person in the office name ****** If you look online, you can see tons of bad reviews. They told me from 25 June that they would be coming out to my house to service me on Monday, 3 June. Hi called them up until 4:45 PM and they continuously told me that they were coming and of course by 5 oclock their office was closed and nobody was answering the phone. Its on believable. Were in the middle of summer and its hot and they knew that my air conditioning wasnt working. I never got an update all day as to what their status was unless I called them and they continue to lie to me saying that they were coming out when they knew they were not gonna come out. The following day was the Fourth of July so of course, nobody was able to come out and then the next day they Told me that they wouldnt be out till the following day. Their service is horrible. *******  and ***** are both rude. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was contracted through American home shield to fix my electrical furnace in December 2022. They came out in January to fix it only to have my heat go out less than 24hrs. It took them 2 months to come back out to say they needed to order a part. April from Eagles heating called me and said the part came in and someone was coming to install it. She then called back and said the part wasnt there and she would let me know when it would come it to reschedule. She never called me and I have left them multiple voicemails about this issue. She lied and told American home shield that they fixed the issue, but they never came back out. I paid for a service that was never fixed properly and Im still having issues. They need to refund me my deductible paid for this service

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home warranty with American Home Shield and they recommended Eagles Heating and Cooling to fix my air conditioner. My AC has been broken since July 3, 2022. Its now September 9, 2022 and my AC is still not working. I have been scheduled for a total of nine appointments between Jul 15th and Sep 9th, 2022. The last two appointments were a no show no call. They have sent out 7 different technicians and not one has been able to properly diagnose the problem with my AC. Each time there is a new part that needs to be ordered. The receptionist/ office manager or the person designated to answer the phone calls lacks customer service skills and is highly unprofessional. 90% of my calls went unanswered. I was in constant contact with American Home Shield who has not acted in my best interest. I was told I needed a new coil with a price tag of $2,200 because AHS did not cover the part. I continued to have issues and was told additional parts were needed at each diagnostic visit to include a compressor. I was scheduled to have a different part installed today, Sep 9, 2022. Eagles did not call or show up to install the part. I informed American Home Shield and they tried to contact them but to no avail. I tried to call them only to discover my phone number may have been blocked. I decided to drive to this establishment to get some answers. The attached photos are of the residence where this business resides. Ii work from home five days a week. It has been torture without having my air conditioning up and running in the hottest months in Georgia. I have 11 fans running just so I can breath. I have a five year old grand daughter who also suffers along side me when I pick her up from school. This is beyond upsetting. I would like a full refund so I can find someone else with the knowledge and skill set to repair my air conditioner.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home warranty company American Shield hired Eagle **************************** to replace my new compressor that I purchased less than a year ago. Eagle Heating and Air, will not answer my calls or send a technician to my home to look at the compressor that is still under warranty. They are taking advantage of me because of my age and it is unprofessional and unacceptable. I am 75 years old and I have no air condition in my home and this issue has been ongoing since May 2022. Please help me and thank you!