Complaints

This profile includes complaints for America's Home Place, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  America's Home Place, Inc.

  2144 Hilton Dr Ste R Gainesville, GA 30501-6172

  
• 

  America's Home Place, Inc.

  2848 Big A Rd Toccoa, GA 30577

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a crack in block going all the way to the ********* was filed under warranty last feb.Still not ************ the store manager will not return my message.If tgis is not repaired soon i will be forced to take legak action.The work done on our home was absurd and Americas home place shouod br emarrassed to have onebof there homes handled in the way ours ****** they wsnt ud to start inviting potential ckients over for a walk through to see the craftsmanship of a home built by them? You can contact me at ************

  

  Business Response

  Date: 01/16/2025

  Thank you for contacting America's Home Place and sharing your concerns.

  We have spoken with our customer and scheduled an appointment to do an evaluation.

  We appreciate your patience as we work on a resolution.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the house was built by Americas Home Place the back deck was built right against the house, the siding was sitting right on the deck (supposed to be above the deck per the manufacturer and building standards). No flashing was used and the deck was sloped towards the back of the house. We now have black mold, severe/extensive water damage that has completely rotted the rim joist.

  

  Business Response

  Date: 03/11/2024

  Thank you for contacting *******'s Home Place.

  We have researched our records and cannot find you in our database.

  Please supply the address of the home.

  Best regards,

  Customer Answer

  Date: 03/11/2024

  The house was built for *** and *********************. 
  

  **********************************. Mount Airy, ** 27030

  

  Business Response

  Date: 03/12/2024

  Thank you for your response.
  Unfortunately we can not locate any records on the home.

  The complainant is not our customer. Please close this complaint.

  Thank you,

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americas Home Place constructed our home in ****. We recently experienced some water damage and during discovery structural issues were discovered. A forensic structural engineer evaluated our home and discovered multiple structural deficiencies stemming from the initial construction process in ****. This latent discovery points to significant issues that need to be addressed.

  

  Business Response

  Date: 09/18/2023

  We are trying to reach our customer to discuss their concerns. We appreciate their continued patience as we try to connect.

  Thank you,

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is for americas home place in ************ **************. i got a text from someone from the company today 7/1/2023. i did not know who it was, so i called the branch. the lady told me it was *******************. i tried to call the number that texted me and it said it was not a working number. so i told the person who texted me to tell me who they are or i would block them and then i blocked them afterwards after they told me they were ******* virt. ******* normally calls me but not this time. so i do not trust this company. i want nothing to do with them anymore. very shady and their lender they got me ******************* has been persistent in getting me to apply even though im not ready yet. stay away from americas home place

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. complaint i filed against americas home place resolved
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our project manager was so awful that he was fired, but our punch list is still not complete, and weve been in our home almost 1.5 years. Their subcontractors are the worst of the worst (an AHP employee specifically told me hed never hire their subcontractors for his own home). AHP purposely makes things difficult, and they take forever because they want you to drop whatever issue you have and move on (and youll be tempted to because you just want it to finally be over). ***** also have to manage your own project manager, and theyll rarely be in touch with updates. Its on you to ask them for information in order to keep informed, and even then they dont always respond. Youll clean up HUNDREDS of large construction nails around your house and yard because they will do such a poor job in doing so. Were still finding them. This is particularly a safety issue for those with pets and kids.They tried to upgrade our window trim free of charge without telling us, but the window trim was bulky and wouldve changed the style of the house. Again, they tried to do this WITHOUT OUR PERMISSION. They messed up our window order and the pricing and then tried to collect more money from us AFTER the contract was signed. They werent going to paint our back porch because they claimed it wasnt in the contract (it was). We have LVT floors but were told that stairs have to be carpet or hardwood, so we opted for hardwood, and then they installed vinyl (despite what the contract said). Imagine standing on the rounded edge of a stair made entirely of vinyl - its hollow and a safety hazard. Our tiled shower has a very steep slope, so water doesnt drain properly. An AHP worker even said it needs to be fixed, but were still waiting for someone to reach out. Most of our windows were cracked upon install. I believe the last one was fixed about 1 year after we moved in.They do not care about their clients, and they do not monitor their subcontractors.

  

  Business Response

  Date: 04/28/2023

  We are working with our customer to resolve their concerns.

  Thank you for your patience,

  Customer Answer

  Date: 04/28/2023

  We informed them that our shower isnt properly draining back in December of 2022. They only just came on April 28th to fix it and discovered a leak as well as mold growth. This is a new home that we moved into in January of 2022. The fact that theres already mold issues is quite alarming, and the fact that they couldve fixed it months ago makes me question this companys ethics and legitimacy.

  

  Business Response

  Date: 05/01/2023

  We are continuing to work with our customer to resolve their concerns.

  We appreciate your continued patience as we work to resolve the outstanding items.

  Thank you,

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am compelled to write to this letter to bring our complaints to your notice and warn fellow consumers who may fall prey to this esteemed company. A essential 200 square feet (approx.) has been omitted from the current house plan without our knowledge. **** contacted the project manager for resolutions but was told that the corporate office reviewed the concern and advised that nothing can be done about our concerns because changes were made between the initial meeting and the time we returned to pay the deposit. The project manager acknowledged that we may not have been informed of these changes, but that it could be perceived that it was just as much our fault as it was theirs, since we signed off on the architectural house plan. We are not contractors, so how would we know that there was a change within AHPs base plan. The morals and values set by *************************** to treat customers with respect always following good, honest principles, had been compromised. By far, is one of the worst experiences that we are going through. This situation has affected our household, resulting in a marital and emotional anguish as we continue to be silent about the injustice. We no longer trust AHPs integrity nor the individuals associated with the company. *************************** and ************** are both money hungry and they use *************************, our project manager to attempt to pacify us with justifications in an effort to dissuade us from making a public complaint. I was recently informed that we could pay an additionally ****** dollars to include the missing square footage if desired. We are currently paying more money for less space and everyday since we verbalized our displeasure, we continue to find more issues and concerns with this house. AHP has caused us to question our judgements and we feel obligated to observe every process of this house. The excitement of this journey has been overshadowed by the carelessness and greed displayed by AHPs affiliates.

  

  Business Response

  Date: 02/16/2023

  Thank you for contacting ********* Home Place. We take your comments and concerns seriously.  We have escalated your concerns to the Division President.

  He will be contacting you to schedule a time to meet you at your home to discuss the issues. 

  Thank you for your patience as we work to resolve this matter,

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the first complaint, nor the last I would like for someone from the home office in ***********, ******* to reach out to us

  

  Business Response

  Date: 01/19/2023

  Thank you for contacting *******'s Home Place with your concerns.

  We will have a corporate representative contact you per your request.

  Thank you,

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started building in Jan 2021 with americas home place. It has been a nightmare to say the least. Subs had to come back multiple times to re do work. Every week it will be completed next week. Now the subs don't come back and they have new hires for the company doing the work. It's horrible. The painters did not do what was recommended by the paint supplier after painting over incorrectly prped walls. I have spent 370k on this home and the craftsmanship look like a 150k dollar home and is still in complete. I just want the project completed the way it was promised.

  

  Business Response

  Date: 09/06/2022

  Thank you for sharing your concerns about your new home. We will look into the details of your complaint  and work to resolve them.

  We appreciate your patience as we work on your concerns.

  Customer Answer

  Date: 09/06/2022

  Builder has started on repairs. Not sure if the will corrected or not. There has been several attempts. Not sure to except response until the issues are resolved fully.

  

  Business Response

  Date: 09/15/2022

  We have worked with the customer to resolve their concerns. We appreciate them choosing America's Home Place and hope they enjoy their new home for years to come.

  Thank you,