Complaints
This profile includes complaints for Crosby Roofing & Seamless Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has to be the most unethical and immoral business I've ever dealt with. They overcharged me $7000.00 for insurance claim, can't explain where that money went. Never ever contract with them
Business Response
Date: 06/09/2025
We have spoken with ***. **** on several occasions and have explained to her about the invoice and her insurance so that she could have a clear understanding. We also mailed her a check in the amount $1,130.Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Crosby roofing in ***** after Helene tore most of my roof off and the salesman promised a seem less experience. The roof was completed, the facia board repaired but the completion/ supplemental process and thus the closing of this claim has been a nightmare. It is now ****.
I have attempted to Mitigate the process between my insurance company and Crosby to no avail. I have taken all checks disbursed by my insurance company for approximately $15,000 up to the office, since they often do not answer the phone.
Crosby says they are still working on supplementals and ***** **** says Crosby cannot continue to request money with no proof.
I had planned to start a refinancing early this year , but cannot until this matter is resolved.
I have owned many homes and have never had a claim take this amount of time.
Also
1. I payed my deductible and had seepage done back in 2024.
2. I’ve had to have a handyman come back and tack back siding twice that was flapping in the wind . He said the roofers should have caught that.
I simply want this claim closed!
Please help!!!Business Response
Date: 04/15/2025
Hello,
I am sorry that the experience with the closing of the job has been taken more time than we would normally like. We have had a hard time communicating with ***** **** and hearing back from them has insurance are still very busy at this time from the hurricane. However, to help with the process we will close the job and advise ***** **** that we are closing it so they do not move forward with any supplements. I am sorry that this was not as seamless as normal. We hope this helps!
Thank you,
Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Crosby Roofing has their equipment on my property without my permission and they do not pick up the phone They have a dumpster and a lift on my lot without my permissionBusiness Response
Date: 10/28/2024
Mr. *******,
We are sorry to hear about this experience! We have been experiencing a very high call volume at this time because of the hurricane and are working hard to return all calls made to our office. It is to my understanding that we have been out to your property and have done a complete nail sweep, removed the dumpster, and lull. We apologize for any inconvenience this may have caused. Thank you!
Customer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.