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Business Profile

Mortgage Broker

Element Home Loans
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I am writing this email to file a formal complaint. This transaction as transpired. I don't feel like my best interest are being nor have been served throughout thus process. First of all the interest rate you have locked in is above the market rate standard is for a credit score above 720.I have research a few lenders with a by down *****% rate, the cost should be more like $2500 including all lenders fee.They have never been clear with me about why my interest rate was so high and I happen feel that because they an affiliate of the builder and colluding against me and making money on the sale of the property but also charging me a higher interest rate than I deserve.I happen to feel it's because I am a african American, that they are charging me a higher interest rate.Because of the way this transaction as been handle I am filing a complaint with the Better Business Bureau, ATTORNEY ************** of Georgia and CFPB I would expect you to respond to this email in a timely manner to reduce my rate and my fees before my closing date August 25, 2022. If we can come to terms i can would considered filing my complaint with the above parties.

    Business Response

    Date: 09/12/2022

    NFM Lending is in response to the above referenced Complaint ID # *********, *************************. We have researched the claims presented and have provided a response directly to the consumer, attached herein.

     

    We believe this response addresses the concerns outlined in the correspondence.  If you have any questions, please contact our Consumer ********************* at ********************************* or ************.

     

    Respectfully,

    NFM Lending

    Consumer *********************

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