Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* is now charging an exuberant compliance fee when buying items. They claim it is to help fight the cost of government trying to shut them down. Its just another way they are taking advantage of consumers. Their legal problems are theirs alone not mine, its outrageous that they can pass this off as a self imposed tax which doesnt show up till after a bid has closed. Very dishonest practice.

  

  Business Response

  Date: 06/03/2025

  Good afternoon, 

  Thank you for reaching out. We have been charging a compliance fee since 2021, when the marketplace facilitator sales tax rolled out. The Compliance Fee is a fee assessed by GunBroker.com and added to the price of the Item at the time of purchase. The **** states have been very active in passing new laws applicable to GunBroker.com, including in the areas of taxation, privacy and firearms. These laws have increased the compliance costs of GunBroker.com substantially. The compliance fee is currently 1% of the purchase price of the item.

  The Compliance Fee is mentioned in our User Agreement and Site Rules, as well as our Help Section on the website. You can see it here: *************************************************************************************

   

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has locked out access to an account, and refuses to provide any information regarding the issue. Business accuses the customer of illegal activity. I have never committed, been prosecuted or convicted of any criminal offense aside from minor traffic violations. If evidence of any criminal wrongdoing or other violations exists, customer requests to discuss this with the business or at a minimum, face the accuser and discuss any evidence. Customer is of the opinion that no evidence exists, and that a minimal explanation may resolve any issues. However, as the business is uncooperative and unwilling to be civil regarding a serious accusation, I am looking for an external resolution to the issue.

  

  Business Response

  Date: 06/03/2025

  Good afternoon, 

  We see that our support team has responded to your request in Support Ticket #******* with instructions on how to gain access to the website. Please follow the instructions within the support ticket. 

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a firearm on GunBroker on 4/11/2025 (Item #:1090100582). The buyer was sent an invoice from GunBroker for the total of $3250 (the price of the gun without shipping). The buyer asked what the shipping would be, and I told him it would be an additional $80.75. The buyer sent a payment by check for $3330.75. On 4/15 I was charged $189 for selling the gun. The check the buyer sent finally cleared 2 weeks later on 4/28 and the gun was shipped to the buyer that day. I received a email from GunBroker on 5/2/2024 that I owed $227.50 in sales tax. Confused as to why I was being charged sales tax, I contacted the buyer and asked them if they had a charge for tax and they said there was nothing on their invoice showing a charge. Per GunBroker, sales tax is supposed to be included on the invoice to the buyer, and the buyer is supposed to include the tax with their payment total, something GunBroker did not do! Because of that I had to not only pay $189 for selling the gun, I had to pay another $227.50 out of pocket for sales tax. Since then I've been unable to access my account. I've contacted customer service multiple times starting on 5/13. Now, today, 5/22, I receive an email saying that GunBroker is charging me another $170.50. I don't know what this charge is for since I have no way of accessing my account and I have no way of seeing what it's for or disputing it. I've contacted my bank and they are aware of the situation and have blocked GunBroker from accessing anymore money.I don't mind paying the $189 for selling the gun, but GunBroker screwed up and didn't include the sales tax in the buyers invoice. That should be charged to the buyer and I want my money refunded. Because of this mystery charge of $170.50, my bank account will now be negative and I'll be charged insufficient funds fees. I want a total of $398 refunded since I have absolutely no idea what the charge is for, no way to access my account, and the sales tax was not my s**** up.

  

  Business Response

  Date: 06/03/2025

  Good afternoon, 

  We have opened Support Ticket ?#******* to answer your question in depth. The fees and sales tax were appropriately charged and you were not charged twice. Please reply to the support ticket if you have any further questions, as BBB is not affiliated with ********* customer support. 

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Gun Broker several times and continually get a blanket e-mail in return that provides no resolution. I listed a firearm for sale but the item did not sale so I decided to keep the firearm. Gunbroker.com did not cancel my listing as requested and a bid was placed. I contacted the buyer and he agreed to not proceed with purchase. ********* then charged me $123.00. I went on their site and followed their protocol to request a refund but the only way you can do that is by relisting the item, which I did not want to do. Then I get a charge for $184 for sales tax on an item that is not sold. I have attempted to contact them again but they will not respond with any resolutions.

  

  Business Response

  Date: 04/23/2025

  Good morning *****, 

  We have investigated this matter. We see that you have opened three support tickets with ********* and that each one was answered. The first support ticket, 2398546, you were claiming to dispute your fees and we provided you instructions on how to file a credit request. You never initiated a credit request. You opened support ticket 2413441 on April 6 at 4:25 PM, and then opened 2413711 on April 6th at 9:42 PM.  We answered your requests by explaining that a credit request was never initiated during the allotted timeframe and as a courtesy we issued credits to your account for the fees ledger and sales tax ledger for the amounts that you mentioned in your complaint, leaving your account with a $0 balance due. You then requested that we closed your account, and we did as you requested. If a credit request had been initiated, as instructed, the system would have automatically issued the credits for the cancelled transaction. We hope that this explanation is adequate. 

  Have a wonderful day.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been a member through Gunbroker.com for years now bought guns through their site and items, never had an issue until 20 days or so ago a seller named Jaws1974 aka 2t2tactical was selling a Fake side mount for a ak47 he's was posing it as an ****************** brand but it was an knock off so I refused to buy after hitting the click buy now button, he had a picture of one that was a knock off and I got evidence of it currently, I have pictures of a real one compared to his fake one... Gunbroker then suspended my account because I discovered his item was fake and didn't follow through to buy it although my history shows that I bought everything else I bidded or buy now for... This is totally unacceptable.. I always put in a report to them about his fraudulent actions and they didn't look into it although I posted a bunch of snap shots of people claiming his scamming nature .....

  

  Business Response

  Date: 03/18/2025

  Good morning *****, 

  We appreciate you reaching out. We see that you have opened up a Customer Support Ticket. We have responded to your Support Ticket and your account has been reactivated. We do apologize for the frustration. 

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 01/22/2025. The amount of money is *******. I paid one item which is a rifle on the website of gunbroker. The firearm was delivered on FFL store. I did not pass the background check by *** and could not get the rifle by FFL store. The item has been returned to original seller. The seller did not refund to me. The business/seller have not tried to solve the problem.

  

  Business Response

  Date: 03/12/2025

  Good morning ******, 

  We have not received any support tickets through the GunBroker Support Ticket process pertaining to this matter. We have opened a support ticket to you requesting the necessary documentation and steps required to file a claim regarding this issue. Please check your email for Support Ticket ?#*******, follow the instructions to initiate a Buyer Protection Program claim,? and reply to the Support Ticket with the requested documentation. Please note that GunBroker is not the seller of the item, only the platform that affords users the option to list items for sale and bid or buy other user's items, per the User Agreement and Site Rules. 

  Customer Answer

  Date: 03/12/2025

  i have attached more screenshots and photos for proving what i said.

  

  Business Response

  Date: 03/13/2025

  Please note that ********* cannot assist with an issue via BBB. We need to complete the matter the through the GunBroker Support Ticket system so we can get this matter resolved. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: I did not receive the refund.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/13/2025

  GunBroker will not be the refunding party, as GunBroker is not the seller of the item. ********* is the venue that the buyer and seller locate one another through. We are processing your request in your support ticket. Please be sure to answer the support ticket to move your request forward. ********* cannot solve issues through BBB, as this is not the GunBroker Customer Support platform. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23047548
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 03/15/2025

  I have followed the instruction to submit the *** Claim and proof screenshots. Website of ********* did not try to resolve the problem which is store of ****** defense did not refund to buyer. 

  

  Business Response

  Date: 03/17/2025

  Good morning ******, 

  As stated in the support ticket on GunBroker Customer Support. The *** Claim cannot support transactions that are paid for via *****, Venmo, CashApp, ******, ApplePay, or any other money transfer application. It states so in multiple places all over the website, especially during the checkout process. I have explained that GunBroker is not the seller of the item, ****** is the seller. We have, in good faith, reached out to ****** on your behalf, to request that they issue a refund to you. We have requested proof that they have received the item back, proof that they have issued a refund, and proof of all communication between you and the seller from ****** to compare against the submitted documentation that you provided. It is the buyer's responsibility to know if they will be eligible to pass a background check before placing a bid on an item. Please allow time for the seller to respond to us on the GunBroker Customer Support Platform. Please expect an answer from us on the platform, as we do not conduct business on the BBB. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: It is the buyer's responsibility to know if they will be eligible to pass a background check before placing a bid on an item.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/18/2025

  It is the buyer's responsibility to know whether they are eligible to own the item they are placing a bid on in their state and if they will a** the state mandated background check before placing a bid. As a courtesy, we are still working on your behalf to attempt to reach the seller to make them issue you a refund. The website states in multiple location not to use ***** to issue payment, yet you chose to ignore those warnings and pay via Zelle any way, which voids the Buyer Protection Plan and we are still trying to assist you. Please answer the support tickets on GunBroker instead of going through the BBB, as this is not how we offer customer support. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: gunbroker reject my request
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won auction on gunbroker. 3 days had past with no information about when the item would be shipped. Attempted to contact seller via gunbroker and got no response. Attempted to contact customer support with no response either. I spent 265$ on an item i have not received and cannot get ahold of support. I feel as if being scammed and being taken advantage of because my hard earned money has been taken but I can get any response about the item. Order ********. Can provide screenshots of bank statement and transaction report from gunbroker.

  

  Business Response

  Date: 03/05/2025

  Good morning ****, 

  We have responded to your GunBroker support messages in Support Ticket #*******. Please note that we do state in the User Agreement and Site Rules that the seller has ***** business days to ship an item once payment has been received and cleared. Please also note that opening more than one support ticket within the GunBroker system may slow down the response time. We do see that the item was purchased on Thursday, 2/27, at 10PM and the seller has created a shipping label which indicates they will ship the item soon. 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, 2025, I won an auction on Gunbroker for a ***** and Wesson Revolver 617 (Order number ********). The option of payment to the seller ****** ******** was check. I confirmed with the seller that the information on Gunbroker was correct. I sent a check in the amount of $641.05 to ************************************. The check was cashed on January 26, 2025 (pictures attached). The pistol was to be shipped to an *** dealer in **********, **, ********************, ********************************************, a few miles from my house to transfer the pistol into my name. The pistol has not been shipped to the *** dealer. The profile of the seller ****** ******** has been removed from the Gunbroker site. My check has been cashed for $641.05. I reached out to ********* twice by creating a complaint on their site. My first complaint was on Friday, January 7, 2025 and a second on Monday, January 10, 2025, with additional information and pictures. As of today, I have not heard back from *********.

  

  Business Response

  Date: 02/18/2025

  Good morning ****, 

  We see that you opened a support ticket on February 7th, we have been investigating this seller to better offer an answer to your concern. We strongly recommend that you open a Buyer Protection Program claim. We have responded to your support ticket (*******), with instructions for how to initiate a BPP claim and what information we need you to provide. Please respond to that support ticket with the requested information. 

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confusing billing, why were the sales tax amount not reflected in the order summary?

  

  Business Response

  Date: 01/29/2025

  Good morning Paras,  

  We see that you opened a support ticket yesterday and we do take ***** hours to respond to support requests. I have answered your inquiry in support ticket #*******. I provided a breakdown of all of the fees and sales tax that you see on your ledger. We do disclose in the User Agreement and Site Rules, as well as the Listing Policy and Seller Agreement that Sales Tax is a part of the Marketplace Facilitator Laws and we must abide by them as a e-commerce platform. I did provide you with all of the links and information pertaining to these agreements and disclosures in the support ticket. Please check your support ticket, and if you have any further questions, please respond in the support ticket, as GunBroker is not directly affiliated with BBB and cannot answer support tickets or inquiries via their platform. 

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ******** - GunBroker seller sold item not as advertised, failed to ship the item or give refund. I filed dispute with card company 12/14, and 12/19 seller delayed matters by sending unsigned check in the wrong amount, and provided a tracking number to GunBroker to appear as being cooperative. On 12/24/24 I received unsigned personal check for incorrect amount. Seller sent several volatile emails harassing me and accusing of wrongdoing and fraud. He stated $300 was not a lot of money and suggested I was being *****. He was very concerned I might damage his status with GunBroker. ********* has refused to read my emails and respond with any facts. It is as if ********* wishes to protect sellers over buyers. I am incensed that I have been dealing with this for months and no resolve - when I finally filed a fraud dispute, I was again a victim of fraud as the seller purported to ********* that a check - a fraudulent check - had been mailed - all in an effort to delay my credit card dispute - for an item I never received. it was not an early M16, however a civilian AR15 part.I am bothered by the ethics and customer service of the seller and GunBroker - both have failed to read or respond to emails, messages, phone calls, and text, and have allowed this issue to mushroom into the ugly drama its become, I have begged someone to contact me - or even read my email, and they continue to claim I had been refunded by the seller - which was a complete lie designed to deceive, delay, and deny my card dispute. ********* could have resolved this quickly had their MO been more concerned with buyers than sellers - I think because sellers are their consistent revenue stream. Also - the GunBroker system fails to provide an avenue to upload documents or photos which could have given them proof that the check I received was invalid, not signed, and the wrong amount. I did attach screenshots of the check and numerous emails back and forth with the seller and GunBroker.

  

  Business Response

  Date: 01/06/2025

  Good afternoon, 

  We have answered all of your support tickets in a timely manner, as well as your BPP claim that was initiated. The seller has also responded to your support ticket. We show that the order total is for $304.90, which the seller did write the check for, however, we do see that the check was not signed. We do understand that you have started a dispute with your financial institution. We are unable to move forward on a *** claim until we receive the requested information from support Ticket #*******, which includes the decision letter from your financial institution regarding the dispute, as well as all communication between yourself and the seller. Please respond directly to Support Ticket #*******. Answering here will not yield expedited results, as this is not GunBroker customer support.