Complaints
Customer Complaints Summary
- 155 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed and defrauded by a user on their site, I sent the money to the "seller" after I won the auction and the seller disappeared and did not provide the product. I filled out the police report, gathered all the documentation and then submitted it. It happened to me when I was at my mother's house so I contacted the Orange *********************** for the complaint as they were the jurisdiction of the crime. I gathered all the communication with the seller and submitted it as well as the bank records showing the $623 sent to the seller. I filled out the buyer protection claim, received the document to fill out for the claim and then gunbroker closed my claim without me receiving the claim protection promised. I want my claim to be paid out.
Business Response
Date: 06/21/2022
we received the customers affidavit last week, received and submitted to accounting for payment. The check will be processed and mailed on 6/24Customer Answer
Date: 06/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/23 I purchased a pistol thru Gunbrokers from ******************** in *********, **. The pistol was defective and both the seller and Gunbroker have ignored request for help. Gunbroker advertises they will help with repairs but has ignored repeated requests.Would like some help. *********************Business Response
Date: 06/21/2022
we have requested documentation on 5/26 from the customer and have not received. the customer can attach to the email from 5/26 or attach the documents and send to [email protected] and reference #*****.
Once we have received, the documents will be reviewed and provide customer the next steps in the process
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