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Customer Review Ratings
Average of 53 Customer Reviews
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Review fromMario B
Date: 05/31/2025
1 starMario B
Date: 05/31/2025
I bought a gun on there website an never received it the gun was bought 5/5/2024 I contacted the person that cashed my check an they kept saying they would send out the gun or refund my money an nothing yet the buyers protection plan nothing an its been a year ago 1050 gone by these people are crooks
Gunbroker.com
Date: 06/03/2025
Thank you for reaching out. We do not see that you provided all requested documentation for the Buyer Protection Program claim to process. After so many months with out communication, the system automatically closes the claim. It appears that is what happened with this claim.Review fromGary L
Date: 05/01/2025
1 starGary L
Date: 05/01/2025
Terrible website because of very annoying customer service, and they won't leave. Very annoying.Gunbroker.com
Date: 05/05/2025
Good morning ****,
We see that you opened only one support ticket with us, Support Ticket #*******, regarding registration of your account. We see that your issue was solved and that you left positive feedback for the support ticket. If there are any other matters that you may require assistance with, please open a support ticket so we may better assist you, as BBB is not a ************************ terminal.
Review fromTerrell J
Date: 04/03/2025
1 starTerrell J
Date: 04/03/2025
I have been a customer of GunBroker since 2016, bought and sold 100+ firearms and ammo. Over the past 6 months, I keep getting a credit card rejection notice. My credit card recently renewed and I gave them the updated info. That was not enough for them so I entered my bank debit card as a secondary source of payment per their instructions. Again, my cards (which are absolutely good) were rejected. GB was absolutely NO HELP. I requested through their fourth rate customer service to please have someone call me to resolve THEIR issues. To date, no calls and they have blocked my account. These people have absolutely no concern for the sellers who are the very ones who generate revenue for them. They act as if they are the only online source for guns and ammo. Someone needs to get their attention and educate them on customer service which they are woefully short on.P.S. I did not want to even give them one star!Gunbroker.com
Date: 04/14/2025
Good morning *******,
We see that you have a support ticket answering the issue, please see Support Ticket #*******.
Review fromTyler H
Date: 03/30/2025
1 starTyler H
Date: 03/30/2025
Gunbroker is joke. Their customer service has been nothing short of a complete dumpster fire. I've had my account locked for weeks now after providing every document they've requested to prove I am who I am, missing multiple auctions I had been watching. Every time I message the online only customer support, that supposedly works 12 hours a day, it takes a minimum of 48 hours to hear back. And half the time it broken and unreadable English. I wish there was a way to give them zero stars.Gunbroker.com
Date: 04/01/2025
Good morning *****,
We do see that your account is active. We are working with you on Support Ticket ?#*******.
Review fromJohn M
Date: 03/29/2025
1 starJohn M
Date: 03/29/2025
purchased a gun that came broken, I do not blame GB for this but I do blame them for ignoring my *** claim for a month. They refuse to respond to me for two weeks nowGunbroker.com
Date: 03/30/2025
Good evening,
We see that you have a BPP claim open for your item. Please allow time for our customer support team to receive all information from both the buyer and the seller. We have responded to your support ticket (Ticket #*******) and we have reached out to the seller. Please see your support ticket for more details. Thank you for your patience and understanding with this Buyer Protection Program process.
Review fromDavid K
Date: 03/18/2025
1 starDavid K
Date: 03/18/2025
I purchased a firearm on gunbroker.com that was misrepresented as new by the seller and it was not new and also damaged/defective. I filed a claim with gunbroker.com. I provided all the necessary documentation multiple times as requested and gunbroker.com will not respond. Its been well over 3 months since purchase. Multiple emails have been sent regarding the issue with no response.Gunbroker.com
Date: 03/20/2025
Good morning,
Claims that process for the Buyer Protection Program can take time to process since there is wait time while we get all of the communication, pictures, requested documentation, and anything else that we request from both the buyer and the seller. We are working through this claim and are actively responding to your Support Ticket #*******.
Review fromharry p
Date: 03/06/2025
1 starharry p
Date: 03/06/2025
Too hard to navigate, register,purchase,pay, and recieve anything from this site....Gunbroker.com
Date: 03/07/2025
Good morning,
We try to provide Help Documents and FAQs equipped with videos and written instructions for all types of encounters within our site. Please visit our Help section:*********************************************** for any assistance you may need. We are always happy to assist with any questions or concerns if a support ticket is submitted. You may submit a support ticket for help with any of the difficulties you mentioned on your comment. Please feel free to reach out and we will assist to the best of our abilities.
Review fromRichard H
Date: 11/18/2024
2 starsRichard H
Date: 11/18/2024
I have purchased two "gunbroker guns" in 2024 and both were defective. One had a new sear that was improperly installed and the other semi-auto did not feed or eject reliably. Most Gunbroker guns are sold "as is" with no test firing before sales so buyer has no recourse. I had to hire a gunsmith for one gun and buy several new parts for other gun that I installed myself. Gunbroker is the "wild West" of gun sales. ***** has no protection and is taking 100% of the risk. Personally I will not buy from them again until they insist each gun sold be test fired and they give the buyer 30 days to return the defective gun for full refund. Sellers are buying and reselling these guns with no quality checks but appearance. Appearance is only part of the story of a gun. Function is also very important.Gunbroker.com
Date: 11/19/2024
Good morning *******,
We appreciate your feedback. Please note, however, that GunBroker.com is not the SELLER of the items that you purchased. We are a third-party platform that allows buyers and sellers to connect. We do also offer a Buyer Protection Plan, which you can read about in our User Agreement and Site Rules. You may be able to check and see if you are still within the timeframe to file a claim for the items that you are unhappy with. We do strongly recommend that all users read the listings in their entirety before placing bids, this includes all terms, conditions, shipping, and warranty mentions.
Thank you once again for providing your feedback. We value each and every user on the site.
Review fromJohn R
Date: 11/17/2024
1 starI have an issue with a Gun Broker supplier. After trying numerous times to work with the supplier I asked Gun Brokers to intervene. Apparently Gun Brokers contacted them multiple times with no response. I feel Gun Brokers have some responsibility but aapparently they don't. As a so-call third party they have a web site and they collect a fee for doing nothing.Solution - use a company with a good reputation, check all suppliers, period, and use Gun Brokers only to get an idea of a weapons cost BUT shop/buy elsewhere. Don't expect any help from Gun Brokers!Review fromLarry B
Date: 10/19/2024
5 starsLarry B
Date: 10/19/2024
Two purchases with zero issues. Remember that you're not buying from *********, check reviews on the actual sellers!Gunbroker.com
Date: 10/21/2024
Thank you Larry! We appreciate that feedback! It is vey important for reviewers to remember that GunBroker is not the actual seller of the item, but the platform that allows users to list and bid on items from all over. Have a wonderful day Larry!
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