Reviews
Customer Review Ratings
Average of 53 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBob F
Date: 10/05/2024
2 starsThis place is SOOO over rated. Terrible experiences MULTIPLE times. Fast automated web site but worthless because they never resolved the issues. Re sent info and uploads MULTIPLE TIMES.They are making it hard to support our 4th amendment when these companys make it impossible to make a purchase. I got sick of the run around and took my business elsewhere with fast easy dealings with NO problems.Review fromMohammed T
Date: 10/05/2024
1 starI purchased my Remington 700 a while back on Gun Broker, which I did receive but in the wrong ********** was missing the ****** Bipod which it was supposed to come with.Barrels And Arrows which is the store who I bought it from SHOULD NOT be selling any guns at all if it does not wish to include items that were supposed to come with the gun in which the buyer purchased.The color of my gun that I received is in black which is a complete error on their end. It should be FDE.Moreover the gun should have came with a ****** Bipod but it did not. In addition it took a month and a half approximately to even have received my gun but in the wrong color and missing bipod. I have been waiting MONTHS and the seller keeps kicking the can saying ill send your items but never has.I have contacted Gun Broker many many times over the past months but nothing has been resolved. Bad Business on both ends.Review fromDavid H
Date: 09/30/2024
1 starDavid H
Date: 09/30/2024
They are charging me tax on silver with no way to remove it and they do not respond to my service tickets. WI does not have a tax on silver. There is no way to talk to anyone. They do not respond to the service tickets.
Gunbroker.com
Date: 10/02/2024
Good morning,
We have responded to your support tickets and we have advised that we are investigating this matter with our third party tax partners. Please be patient with us while we evaluate this matter and respond to your support tickets with our findings.
Review fromRobert D
Date: 09/28/2024
1 starI was selling an expensive firearm on gunbroker.com. I had a person buy the gun. We couldn't workout a payment arrangement and I felt this person could be trying to scam me so I canceled the transaction. Gunbroker.com still marked it as sold even though I had canceled the sale. Two months later gunbroker.com changed me the value fee even though I canceled the transaction. **************** was rude and refused any help. They told me to repost the firearm on gunbroker.com and request a credit. I chose to take the gun to a local gun shop to sell it, because I don't feel people on gunbroker.com are trustworthy. Gunbroker.com clearly isn't trustworthy. They keep giving me the run around about the value fee. I gave up and now want to cancel my account. There's no way to cancel the account their website. I have to have customer service cancel it. They won't get back to me. I'm having a horrible experience with gunbroker.com. I would stay clear of them.Review fromRobin B
Date: 08/22/2024
1 starRobin B
Date: 08/22/2024
This organization is a scam. They charge you for advertising services that they do not provide. They do not provide phone customer service. Do not use this company. They are unethical and rip you off.Gunbroker.com
Date: 08/23/2024
We do see that you had two items posted and one of the items had an optional service. I have reviewed your support tickets and I understand the confusion. If you have any further need for assistance, please reach out to us via a support ticket and we will be happy to assist.Review fromMichael O
Date: 08/19/2024
1 starMichael O
Date: 08/19/2024
Gunbroker is not reliable at all. I won an auction of a very valuable gun - a good deal. The seller didnt want to honor the sale and sell the gun for this price. Suddenly when communicating over the GB portal, the seller claimed the gun got broken. I submitted a claim to GB. Never got a response. 2 weeks later the same gun was advertised again by the seller. There is no support from GB at all and most of the time you spend hours hoping you get a gun a few bugs cheaper but at the end, it turns out to be fraud. Better buy from a reputable dealer online and not even pay much more for piece of mind !To find best prices in the net, I use ammograb.com for ammo and gundeals or gunengine.com for guns.Hope this helps :-)Gunbroker.com
Date: 08/21/2024
Good morning,
We show that the listing you were interested in ended on 8/18/2024 @ 9:88 PM. We see that the seller cancelled the listing at 8:10 PM on 8/19/2024, per your request. We see that a support ticket was submitted to GunBroker.com on Monday, and that your issue has been resolved. We hope that you have a wonderful day.
Review fromDima I
Date: 07/12/2024
5 starsDima I
Date: 07/12/2024
Support team is the best ever! Helped me many-many times!!!Gunbroker.com
Date: 08/23/2024
Hi there Dima, we appreciate your great review. Might you be able to edit the stars to match the fabulous review?Review fromDeb B
Date: 07/12/2024
5 starsDeb B
Date: 07/12/2024
My purchase was swift and straight forward. The seller was responsive. Easy check out, got my product with in 7 days, as promised.Gunbroker.com
Date: 08/23/2024
Thank you for your wonderful review! We appreciate your patronage of the site and look forward to your continued use of GunBroker.comReview fromDavid D
Date: 05/22/2024
1 starAbsolute worst company to do business with. Scam system protocols to draft money out of your account when you least expect with, with no notice whatsoever. Terrible customer service, not surprisingly they don't offer phone customer service. DO NOT USE!Review fromSkyler L
Date: 04/02/2024
1 starDo not trust the "buyer protection" they have. I've been barreling with them for months over a simple transaction. They play the game of asking for another document, message, etc after each time I provide the requested info. They hope you'll get tired of the run around d and give up. Save yourself the headache and buy local.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.