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Business Profile

Computer Programming

J5create

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a JCD543 on March 16 through Best Buy who now only has a 15 day return policy. After 3 weeks, it started flaking out and now it is pretty much useless. Will no longer display in HDR, Ethernet port works sometimes but not always, DP port no longer works at all.I contacted the company on 4/15 with no response. Had time to chat with them today (4/26) and they helped open a ticket. I went through the whole process of registering the product which cost over $102.71 and then filing for the exchange. I then received an email saying I need to ship it back, at my own cost, in order to get a working device. To be *****, I also purchased the JUP2290C ($42.79) to use with it. I have no need for it without a working device, so in order to be fully restored, they need to reimburse me $145.50 and THEY pay for me to return the items.I don't feel this is acceptable at all. If you provide products and run the risk of defects, eat the cost to replace them. Shameless...

    Business Response

    Date: 05/04/2023

    We have reached out to **** and have been able to take care of him.  We worked with him to exchange his product and have expressed to him that any further issues will be handled by CSR supervisors.  **** expressed his gratitude in working to find an acceptable solution.   

    Customer Answer

    Date: 05/04/2023

     
    Complaint: 19986263

    I am rejecting this response because:

    Sincerely,

    *******************

    Business Response

    Date: 05/10/2023

    I have reached out again to **** to try to reach a solution he is happy with.   I had sent **** a replacement product and reached back out to him after learning that we still fell short of meeting his expatiations.  I was unable to talk with him directly so I expressed in the voicemail that I may have misunderstood all of the issues he was having and that we are willing to work with him. We are willing to replace any products he has issues I just needed to talk with him in order to know what further steps to take.

    *******************

    CSR Supervisor

    Customer Answer

    Date: 05/10/2023

     
    Better Business Bureau:

    I'm so sorry! I evidently hit the wrong link when I replied. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I appreciate j5create taking care of this so quickly!



    Sincerely,

    *******************

  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/22 I bought a usb hub at MicroCenter from J5 create for $25. A total piece of trash and it's not an isolate issue as I had the same issue with the replacement item as well. Anyway, I plugged it in my computer to use it with my mouse receiver and the item almost caught on fire. I was able to remove it fast, burned my finger as the hub as so hot, but I didn't have any injuries luckily. But it damaged my mouse receiver. I contacted J5 create and they did not want to solve the issue. We were emailing back and forth for several weeks and nothing. They did not show any interest to replace my defective item neither did they want to give me another mouse. They told me to go back to Microcenter as replacement with J5 would take a long time. After fighting with Microcenter they finally replaced the defective item on 12/30/22 but wouldn't pay for a new mouse as they only sell J5create products but are not liable for what their products damage. The 1st use of the new J5 create item, it got hot again. I had a new mouse I bought and my SD card with all my pics from my trip to another country plugged into the device. I'm a photographer and had taken tons of pics during this trip. The usb hub again damaged everything that was plugged into it. My new mouse and my SD card with all my pics. Something I could never recover anymore. The damage wasn't just a $25 item or both computer mice and my expensive SD card. It was a ton of photos I can never see again, my trip was a waste of money and I could not deliver new pics to clients. This has been beyond frustrating. I contacted them again on 2/23/23 but nothing, no answer. I'm tired of trying to solve this. I need help. Thank you so much in advance.

    Business Response

    Date: 03/08/2023

    I called ******* on Monday March 6th, 2023. She was very nice and understanding as I explained that it is never our intention to inconvenience or be non-responsive to our customers. I told her that our customer service department had shipped a replacement but for reasons unknown it never arrived. 

    I have shipped (2nd day) an up graded unit to her along with a wireless mouse and a return shipping label for the defective unit and her SD card. We are going to attempt to recover her photos if possible. She understands that this may not be possible. We will also replace her SD card. 

     

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