Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I want to thank the president for his thorough review and response on the matter.

  Sincerely,
  ***************************************

  returned hours later, he admitted they didnt need the tool and said he was expensive, but he would just charge the *** for it, claiming we wouldnt even know. When I received a nearly $3000 bill, I knew something was wrong. The bill was vague and included tasks the plumber didnt perform. It claimed he supervised the drying process, which was untrue. Sundial was on-site for maybe 2-3 hours, and their only contribution was providing the long key to turn off my water supply. When I asked for an explanation of costs, I was told he supervised and was on-site for five hours, which wasnt true. After speaking with the Sundial manager, she said she would talk to the *** manager and adjust the invoice. The *** manager claimed they offered a $500 reduction, which is still inadequate. I requested an updated invoice but have yet to receive it. Sundial Plumbing is not only price-gouging, lying, and doing shoddy work, but they are also dishonest.

  

  Business Response

  Date: 06/18/2024

  Thank you for taking time to provide your input about the circumstances surrounding the events of last October 12th at *********. The technician that was assigned to this service call was a 20-year veteran licensed plumber whom we had hired a few months prior to that date. He came to us with a couple of high recommendations and had worked for a well-known competitor for a number of years.

  After a thorough review of what occurred, I do believe that some charge is warranted. However, I also determined that this technician did not adhere to our standards of integrity and honesty in this situation (as well as another, more recent event) and that technician has been terminated. It has always been our policy to do the right thing. We intend to adhere to that policy and are going to issue a complete refund to the ********* HOA for the amount invoiced to them and paid by them.

  Kind regards,

  ***************************
  President