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Business Profile

Solar Energy Contractors

Creative Solar USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/2022, We signed a contract with Creative Solar to install a rooftop residential solar system. I have been in regular contact with **** and **** throughout the process. The company promised that the installation would happen before the end of 2023. We even found them their electrical contractor and general contractor. We have since been scheduled for 4/29, 6/01, "Sometime in October" and "Before Thanksgiving". It is now 2 years and 4 months past the contract initiation date. I need for this installation to happen this fiscal year. Anything you can do to help with this would be most appreciated.

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Creative Solar in March 2024 to have a ground mount solar system installed, for which I made a down payment of $3502.80. I made a second payment in April of $15,178.80 when the equipment had allegedly arrived and we set a tentative install date of June 1. Then it was June 15. Then it was the end of July.I last take with the owner ******* ******* on Sept. *************************************************** one month. Here we are on Nov. 13 and no one at Creative Solar will answer their phone, return voicemail messages, or respond to texts.Creative Solar installed a system for me in 2013 and all went smoothly. This time has been one of the worst experiences of my life. I want my system installed that I have paid a lot of money for, or a full refund.

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a proposal with this company in May or June and paid them over ****** dollars. My install date was estimated to be in December. We tried to contact them through email for months after December and finally talked to ******* the owner of the company in JULY. He gave me a solid install date in the first week of August 2024 and then at the last minute they canceled on me! I emailed the project manager that I wanted my money back. They will not answer their business phone ever and I try to call at random times and days. My emails have been ignored for months. Please help!I work hard for my money and ****** dollars is alot to me

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    creative solar accepted $14,635.60 of my money to install solar panels and a generator.They failed to get the solar panels installed in a timely manner, missing their deadlines several times by months.I requested a refund and the owner refused, instead he had a lawyer reach out with a document that made me agree to a payment plan because he is near bankruptcy (must have spent my hard earned money).The owner made a few payments, none of which were on schedule with the legal document that we had agreed to. He then stopped sending payments all together and neither he nor his lawyer have responded to any of my pleas to resume payments.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21671844

    I am rejecting this response because the installation of my home has still not been completed and despite their giving a start date for the project, as well as a description of the reason for the delays, they are still not really working on the installation.  They came on the 7th of June and did not come back until June 14, 2024 and have not showed up today either, with no call or notification of further delays.  I want my house done and completed without any further delays. 

    Sincerely,

    ***********************n upon our inquiry for it not being installed at that time was told differently that it was supposed to be January 2024. Then in February, we asked to speak to the manager and the last conversation and email from ********************************* ************************************ said that "To confirm a few things we discussed on the phone, expected installation date is April 15, 2024 and solar Production credit from January through ************** this is how can you get credit for a system that has never been installed This has not been honored. At this point we believe that we have no choice but to find a contractor that can install the solar system on our home in a realistic time. There was an initial payment of $7,380 on 8/9/2023 and second payment on 8/16/2023 of $6,651.75 and a 3rd Payment of $22,172.50 on 12/1/2023 for a total of $35,976 (54.52%) It time for us to find another solar contractor to do this project. We are really disappointed that this project has resulted in this action. But we believe from our signing in December through todays date has made this 5 month wait thus far in our getting the system installed and a Year since we first started to work with creative solar.

    Business Response

    Date: 06/11/2024

    We've been in consistent communication with the client, setting a firm start date of June 7 back in late April. The challenges we're experiencing largely stem from our backlog and the scarcity of skilled professionals for quality installations. We're committed to upholding stringent standards for safety and excellence, which necessitates thorough training and meticulous attention to detail. ******* the process by hiring unqualified personnel compromises the integrity and longevity of the solar system, which we strive to avoid at all costs.

    Business Response

    Date: 07/02/2024

    We are very sorry for the multiple delays in-getting there installation started and completed. However, we did get the project installed Starting on June 7th as agreed. We finished the project and passed inspection on June 26th. In addition we upgraded the client to a Teals Powerwall 3 instead of the Powerwall 2 that they originally contracted for due tot he delays.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20878637

    I am happy to close this case the moment the lien has been released from our building and the issue has been resolved. 


    Sincerely,

    *****

    Business Response

    Date: 12/19/2023

     We are aware of the situation at hand. We had taken a capital to pay down the vendor with the understanding it was Sunbelt and not realizing it was actually Sunstate.  We intend to pay Sunstate as soon as more capital from our AR comes in. Which has been horribly slow. Apologies for the confusion and delay in resolving this.

    Business Response

    Date: 12/19/2023

    Tell us why here...We are aware of the situation at hand. We had taken a capital to pay down the vendor with the understanding it was Sunbelt and not realizing it was actually Sunstate.  We intend to pay Sunstate as soon as more capital from our AR comes in. Which has been horribly slow. Apologies for the confusion and delay in resolving this.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20244667

    I am rejecting this response because: the problem is better than it was but it has not been fully resolved. I have notified the business of this problem, awaiting their reply.

    Sincerely,

    *******************************r's guide on pertinent system info and guidelines, didn't happen.Can't understand how a business could be so ***, if I owed them money, they would call me every other day.The majority of the time Creative do not respond, very unprofessional.Thanks *************************

    Business Response

    Date: 07/11/2023

    thank you for the message. We were fortunately able to fix ************************ system. After a couple times we found the issue and the system is now running fine. We will continue to check ************************** system in 4, 7, and 10 days to ensure proper functionality. 

    Business Response

    Date: 07/31/2023

    ******************************* bought a home that had an existing solar energy and storage system with a ********* Battery system. He contacted us asking for us to come service the system. (However, expressed his dislike in having a solar energy system on his home. Why he bought it then I have no idea.) In the end of April 2023, ****** and **** were the two technicians that went out to reset his battery and he was charged $395. At the end of May 2023 ********************** reached back out and said that he was getting error codes.  We got with ********* multiple times between May 24- May 26 to try to get the codes reset and restore his comms. This did not work so at the beginning of ***** *** master Electrician and another tech went to his house. He told us that he thinks solar is overpriced and not worth the cost. He did not buy the system and said he does not like solar and would have never paid for a system. *** Master technician as well as Tech support from ********* both explained the system and asked him if he had any other questions. We were there for around 5-6 hours. He would not pay for the work we did and wants labor to be included with any kind of issues he has from the manufacturer.  Because he refused to pay for services, we stopped communication and referred him to ********* directly. We did not sell this person the system. SO why are we getting such a complaint I dont understand.

    Customer Answer

    Date: 07/31/2023

     
    Complaint: 20244667

    I am rejecting this response because: The business mention of my thoughts about solar has nothing to do with the problem. The system is under warranty, the problem was caused by the installation. Why would they expect me to pay for a system that has never been completely functional, due to their failure. The original owner purchased the system and in turn we purchased the system.

    Creative Solar is just blowing smoke. I will reach out to ********* and find out what they can do, after all it is a ********* system. I would prefer the bad complaint against Creative Solar to stand, they are unreliable and very unprofessional.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a formal request for resolution on a project with a contract signed on August 25, 2022 and has not yet been completed to this date. Contractor ********** installed solar panels on the our roof on November 18, 2022 with poor workmanship, broken roof tiles, scratched panels, and trash on our property. All initial paperwork including our recent electric bills were summited to get the project started, and on March 31, 2023 another request for our electric bill was made by ********** to so they can resubmit our electric bill before the deadline to lock in the *** 2.0 program from our utility company. Which I assume, our old application had expired during this drawn out process. The main panel upgrade technician started work on May 5, 2023 and left ** with no power to the garage outlets when there once was and this issue is still waiting to be resolved. The contract states, Contractor shall exercise best efforts to commence improvement work on or about: 60 days after contract signing - upon the approval of Permit by the local AHJ. Four more months and this project will reach the one year **** when the average timeline of other companies would have completed the project already. Monthly payments are currently being made by me to the loan company with Goodleap, LLC, therefore I expect ********** to hold their end of the deal and for the sales representative and the sales company Creative Solar USA to assist ** in this process. A complaint will be sent to the BBB and legal proceedings will commence if no further attempts are made by ********** or Creative Solar USA to see this project through.

    Business Response

    Date: 05/15/2023

    HI there we believe **** **** is mistaking ** for another organization as we have not installed in ********** or have his home or name or contact in out data base. We also have no contact with ********** and do not do any business with them. We are not a ********** licenced company and we are based in Kenessaw ******* and do all our sales and installations ourselves. 

Creative Solar USA, Inc. is NOT a BBB Accredited Business.

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