Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered my vehicle to U **** Auto Repair on 3/22/2024 with an issue of a cylinder 5 misfire, the mechanic informed me that the cylinder is misfiring due to a computer malfunction in which I found the part and ordered it and paid $107.44 online for the part. A couple of days later (4/01/2024) a different mechanic informed me that the computer wasn't the issue and that I needed a top end rebuild on my motor. I go by the shop the same day ask what all was needed and how much to get the vehicle fixed, I paid an additional $1600 to get the job started and parts. On 4/08/2024 I go to the shop to put down another payment to lessen the amount due for the job and was informed that the original mechanic working on my vehicle ordered $1000 worth of fuel injectors under my account. 4/15/2024 while making another payment I find out that my ** was dissembled and that it'll need recharging, but they didn't have the equipment at that shop. From 4/15 to now 5/8 I have cylinder 1 misfire, faulty charging system (which was fine prior to dropping it off) and no **. I picked up my vehicle on 5/7, informing the owner of my doing so, he gave me my keys and no less than 10 miles the truck cut off and had to be towed. No resolution could be found to fix my vehicle and I've missed out on business opportunities with it sitting at their shop. I requested $1000 refund due to coming in with one issue and leaving with 3 and was denied. While it's been there all they've been saying is that they waiting on an outsource to look at it and apparently haven't been able to reach the individual. They've took accountability for the ** system, denied responsibility for the faulty charging system, stalling or can't find resolution to the cylinder 1 misfire. Now they want me to have the vehicle towed back to their shop to get fixed or lose all the money I've invested with them getting it fixed.

  

  Business Response

  Date: 05/10/2024

  ******************** did bring in his vehicle. The issue he brought it in for was fixed. Yes we have taken responsiblity for the A/C. The other issues as for the Misfire he is speaking about was being working on however, He said he came and picked up his truck knowing that we were trying to get the cylinder misfire that he mention fixed. 

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21686253
  
  I am rejecting this response because: I have taken my vehicle back to this business in hopes of receiving a resolution to this issue and today I stopped by to see my vehicle unattended to. I was informed that theyll be taking my vehicle to another shop to try to find a reason for my issues out how to fix it. Their first idea of taking it to the dealership failed even after I informed them that due to my mileage the dealership will not work on my vehicle so Im still waiting on how they plan to rectify the issue.
  
  Sincerely,
  
  Tyre Sherwood

  

  Business Response

  Date: 05/16/2024

  ******************** rejection is not valid as he stopped by and found his vehicle unattended  because an appointment had to be made with the dealership and he has come by and was told this as well. In ******************** previous complaint he stated he was only drive only 10 Miles  before his truck let him down. We have not had any issues with starting and driving except his truck dying on us which we were able to get it back running and drove each day that we had it. We have tried to explain to ******************** that because of his stereo equipment this is cause his issue with charging system he states this was not happening before he brought it to us and that because we were leaving the door open while working on his truck this was causing his running board to engage which was draining the battery We have been able to start his vehicle despite what he stated. The dealership that he spoke of was not able to receive it because of he mileage however, we were able to take it to a different dealership. We are doing our part to get this matter resolved. We have been keeping ******************** informed. We are just waiting on the findings from the dealership. So despite what is being stated we are doing our part.