Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts & Eyeglasses

  7400 Abercorn Ste. 807-809 Savannah, GA 31406

• 

  America's Best Contacts & Eyeglasses

  617 Haywood Road Greenville, SC 29607

• 

  America's Best Contacts & Eyeglasses

  1374 Martin Blvd Middle River, MD 21220

• 

  America's Best Contacts and Eyeglasses

  10200 Mill Run Circle, suite 114 Owings Mills, MD 21117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-28-22 I had an appt. At this store and I went in to have my eyeglasses lens exchanged if needed and get a prescription for contacts. At the end I left my eyeglasses frames there, and left wearing prescription contacts - they were slightly blurry and I feel the script was too strong even though the Dr insisted my prescription had changed and I needed stronger lenses. I called store to explain my eyes felt sensitive with this new script and to ask where my glasses were. I made an appt. And went into find the different Dr who said the prescription I was given was too strong. ***** too strong. She gave me ***** contacts to try. So now not only are my eyeglass lenses - to blurry to see out of the frames are bent around the ear and dont sit right on my face. How am I supposed to see ?

  Business Response

  Date: 09/29/2022

  
  
  Dear ************:
  In response to the Better Business Bureau complaint filed by *************************;consumer complaint #********. We apologize for any prescription/ service issues ****************** has incurred.  Our records indicate that she has returned to the vision center for a follow-up visit with the DR and her prescription was changed from the ***** to the *****. The customer also contacted our ******************** and she stated that the store managers have tried to contact her and  left her msgs. She indicated that she was not satisfied with the fit of her frame because they are bent and dont fit her well.
  We apologize to ****************** and we invited her back into the vision centers for adjustments.  The managers were made aware that ****************** needs further adjustments and they will assist her. The customer has not returned to the ********************** center yet however; she stated that she will be going in soon.   
  We look forward to assisting ****************** at the vision center soon. If she has any further questions, she may contact Customer Care at: **************.  
  
  Thank you for your time and mediation.
  
  Violet
  Customer Care
  America's Best ********************** and ******************** 
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-22-2022 I had a appointment with americas best. I arrived early looked at some frames and took a seat and waited to be seen. I see a lady named ***** who check my pressure and sized my pupil. She sent me out in the waiting area to wait for the doctor to call me to perform my exam. The doctor calls me her name is ******************. So I walk in and I take a seat. She asked me what am I seeing you for today? So I expressed my concerns. I have double vision while driving, I cant drive at night due to other car lights, I explained that I have been with you all for many many years and I express this every time. I asked if she can please help me because I feel like Im going blind. Most days my eyes wont even focus. I cant even drive my kids to school in the morning. Please help. The doctor told me to leave and walked out the room and left me there for about 5 mins it felt like. So something told me to record because the atmosphere was so off. I start recording and the general manager *********************** comes in and says I need to leave. I asked why and she said she does not know. So I explained to her exactly what I expressed to the doctor about my eye problems. And I ask her why cant I get my exam if I already paid for a 3 year eye club since 2020-2021 membership and I also have coverage through my employer. And the general manager was standing over me while I was still sitting in exam chair. She jumped at me and her hand was a inch from hitting me shescreamed at me to leave.I couldnt believe what I had just experienced only thing I wanted to accomplish after work was to get my eyes examined and purchase eye lens. Im so glad I followed my instincts and recorded this whole incident because not only does the general manager confirm twice that she almost hit me , she also confirmed that there was no reason for the doctor to not exam me. This is what I get for trusting Americas best for my eye care. I need answers as to why ****************** breached the contract of eye care club.

  Business Response

  Date: 10/02/2022

  Dear ************:
  

  In response to the Better Business Bureau complaint filed by *********************************; consumer complaint #********. We truly apologize for the very poor service/care **************** has received. Her complaint has been escalated to the District Manager so that we may address this matter with the mentioned doctor/staff.
  Should **************** have any difficulty returning the District Manager's call, or if she would like to speak with me in regards to her complaint, she may reach me at: ************************.
  
  Thank you for your time and mediation.
  
  Violet
  Customer Care
  **************
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent almost $104 on Americas Best brand contacts. Within 2 weeks Ive gone through 8 contacts because of them tearing. I tried reaching out to customer service and no one will resolve this issue. Im incredibly upset and feel like I got a bad product. I want new contacts or my money back.

  Business Response

  Date: 09/27/2022

  One of our agents has responded to consumer and has made replacement for patient. Replacement order was delivered 9/23/2022. Please let us know if there is anything else we can do for the  patient. We will happy to assist

  Thank you,

  ****

  Senior Agent

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to return my eyeglasses because I couldnt see out of them. I wasnt able to read. For distance I wasnt able to drive. I was told that they would gladly issue me a refund. The refund was for the eyeglass frame. Not for the eye exam. The eye exam was useless. And obviously since I couldnt see out of both pairs of glasses wrong prescription. The person who filled out the prescription didnt even have her own prescrition pad. She crossed out someones name and wrote her name and wrote her license number. She was obviously new. I was denied the refund. I left in disgust. I tried calling several other stores speaking to the managers and was told the same thing no. I had to leave out of state for 5 months and now that im back i wanted to pursue this matter further. And now im not entitled to any refund because its been more than 30 days.

  Business Response

  Date: 09/23/2022

  Dear ************:
  

  In response to the Better Business Bureau complaint filed by Ms. ********************************** consumer complaint #********.We apologize for any prescription issues ******************** has incurred with her eyeglasses. Her order dates back to 04/28/22 and our records indicate that we did not hear back from ******************** until 06/06/22.  We offer 30 days typically to address any issues with products/prescription and during this timeframe we are also able to refund orders as requested. If the customer is having a prescription issue we will work with the customer to ensure they are satisfied. We allow them to be re-checked by the doctor and we remake the lenses as well.
  

  On 06/06/2022 the manage spoke with ******************** and she offered her a re-check with the doctor. The customer refused the re-check and she requested a refund. Even though it had been over 30 days the manager advised she would process her refund however; we do charge for the exam ( which is free with a two-pair purchase). The customer purchased her ******************** for $69.95 and once you calculate the $50 eye exam fee, this brings the refund to a total of $19.95. ******************** refused to be refunded at that point. If she would still like to obtain a refund, she may return the eyeglasses to the vision center and the manager (****) will refund her (less the eye exam).
  We sincerely apologize for any prescription issues ******************** has incurred. We thank her for giving us the opportunity to service her eyewear needs. If she has any further questions,she is welcome to contact ************* at: **************.
  
  
  Thank you for your time and mediation.
  
  Violet
  *************

  America's Best ********************** and ******************** 

   

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18045626
  
  I am rejecting this response because:1)  I wasnt over the 30 days.4/28/22 is the day of exam. I ***** get my glasses for nearly another 7 days.   I came in on 3 seperate occassions, Prior to my 30 days. I was never offered a re-check.  This  is  the 2nd time Ive had an issue with the eye prescription.  Nobody was working with me.  So no, I wont be needing your poor services. My experience has been horrible.  Your staff is under trained.  Your doctor ***** even at the time possess their own script pad.  Ive had my eyes re checked and bought another set of glasses.   I can assure you the presciption isnt the same as your doctors. Youve gotten  it wrong twice.  I want to be refunded for the eye exam.  Thank you
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/27/2022

  Dear ************:

  I have addressed ********************** latest concern with the store manager, ****. She will issue her a full refund upon her returning the eyeglasses to the vision center. The customer may stop by ********************** center (not on a Tuesday or Sunday) and the manager will process her refund back to her credit card.
  

  Thank you again for your time and mediation. 
  
  Violet 
  Customer Care 

   

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into ********* ** location to order more contact lenses. They put in the order. I used my debit card to pay for my order. The charge was $139.98 and posted to my account. Americas best tells me payment didnt go through and to put my card in machine again!!! I decline and show them in my banks mobile app that their charge was posted. They insist I need to put my card in and pay again!!!!! So I have no open order. Im wearing my last pair of contacts and Americas Best wants me to pay for another 6 months of lenses!!! I have problems with this store constantly!!!!! This is the last strawsiphoning money at will from customer account????? I want my money returned to my account or my 6 months of lenses mailed to my home. As of now I have neither and Im out $139.98!!!! Americas best has to be made accountable!!!! Attached below is a screenshot of their debit of my money yet they refuse to give me the lenses I paid for!

  Business Response

  Date: 09/23/2022

   

  Dear ************:
  

  In response to the Better Business Bureau complaint filed by Ms. ********************************** consumer complaint #********. We apologize for any billing issues ****************** may have incurred.Our system does not reflect a recent purchase. According to the store manager,the customer did attempt to make a purchase recently however; the transaction did not go through. We can verify this matter with our financial ***** if the customer would like to provide us with the last 4 digits of the credit or debit card she used to make this purchase. Its also very possible that the chargewas actually a hold/authorization placed on her acct by her bank when she attempted to make the purchase- and not an actual charge. If this is the case, authorizations are typically released within 3-5 days by most banks.
  We look forward to hearing bank form ****************** in regards to matter so that we can investigate her charge. If ****************** prefers, she may also contact  me at: **************.
  
  
  Thank you for your time and mediation.
  
  ************************ /
  ******************** Best ********************** and ******************** 

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18035378
  
  I am rejecting this response because:  the charge cleared my account on 9/16.  Its not on hold.  $139.98 was paid to you.  Bank of America said the money was taken by you.

  Sincerely,
  
  *********************************

  Business Response

  Date: 09/26/2022

  Dear ************:

  Since ****************** stated that the charge cleared her acct we ask again that she pls provide us with the last 4 digits of her card,  so that we can verify it with the financial ***** Once it's verified I will reach out to the store manager to process her order/or a refund asap.
  

  We look forward to hearing back ****************** or she may contact me with this info at **************.

   

  Thank you.

  
  Violet

  Customer Care

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18035378
  
  I am rejecting this response because:

  4190
  

  Ok???  Now give me my money!!!!!!!!!  

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/27/2022

  Dear ************:
  

  
  In response to Ms. *************************** charges, now that she was able to provide us with the last four digits of her card, we have researched this matter our with financial banking department and our records indicate that ******************** payment did in fact process on 09/16/22.
  
  We apologize to ****************** and we have requested that her payment be reversed back to her account with our credit card processor as promptly as possible. Reversals typically take aprox. 10 bus. days to be reversed back to her acct - to the original 09/16 purchase date. If the customer have any further questions or concerns, she may contact me at: **************.

   

  Thank you for your time and mediation.
  
  Violet
  Customer Care
  ********************** 

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  My bank told me not to give you any information about my card!!!!   Now put my money you stole back.  I have NEVER been treated in life the way your manager, **** treated me.  ******* at me from the other side of the store telling me to put my card back in your machine so he could charge me twice!!!!!  This is far from over
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/29/2022

  Dear ************:
  
  In response to Ms. ********************************* latest rebuttal, we truly apologize for any service issues she has incurred when she made her purchase. Now that she was able to provide us with the last four digits of her credit/debit card, we have researched this matter our with financial banking department and our records indicate that ******************** payment did in fact process on 09/16/22.
  
  We apologize to ****************** and we have requested that her payment be reversed back to her account with our credit card processor as promptly as possible. Reversals can take aprox. 10 bus. days to be reversed back to her acct. We have no way of expediting the reversal processing time unfortunately. The reversal will most likely post back to her original 09/16 purchase date. If the customer have any further questions or concerns, she may contact me at: **************. 

   

  Thank you for your time and mediation.
  
  Violet
  Customer Care
  ********************** 

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling Prosper Location and left on hold for over 20 minutes. When I visited they closed 10 minutes early and refused to help after driving 20 minutes to get there.

  Business Response

  Date: 09/16/2022

  Dear ************:
  

  
  In response to the Better Business Bureau complaint filed by *********************; complaint #********.
  We sincerely apologize for any service issues **************** has incurred when he contacted and visited our vision center in *******, **. We have addressed the hold time and the early closure with management. According to the store manager, this location did not close early recently and if the customer has further details,this would be appreciated, so that we may address this matter.   

  If **************** needs any further assistance he may contact ************* directly at: **************. We truly appreciate his time and business and we look forward to his next visit.  
  Thank you for your time and mediation.
  
  
  Violet
  *************
  ******************** Best ********************** & ********************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase my first prescription Ray *** glasses. Employee said glasses come with protection plan but when I go to use the plan they tell me there is no plan and there is no warranty 5 months after purchase. What working man would purchase their first $600. Plus glasses with no warranty or plan. Have been wearing glasses my whole life.

  Business Response

  Date: 09/21/2022

  Dear ************:
  

  In response to the Better Business Bureau complaint filed by ***************************; consumer complaint #********. We apologize for any warranty replacement misunderstandings ****************** has encountered.Unfortunately the ********** pair of eyeglasses was not under warranty as he did not purchase the Product Protection Plan however; after the customer contacted the ************, ** store on 09/15/2022, the manager on duty was able to sell him the Product Protection Plan, which allowed for one free replacement should the eyeglasses damage/break at any time during the first year.
  We sincerely apologize for any misunderstandings and we thank ****************** for his business throughout the years. Currently, his eyeglasses are in the process of being replaced and they should be ready for him in a few business days.
  
  If ****************** has any further questions, he is welcome to contact ************* at: **************.
  
  
  Thank you for your time and mediation.
  
  Violet
  *************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eye exam 4/14/22, I was told by the person helping me that I could not get prog.lens. I ended up with 4 pairs 2 for reading & 1 ******************** for distance. I paid $463.89. When I picked them up shw said give it some time! 2 weeks or so later I went back because they were crooked & I could not see right, she again said give it some time, a few weeks later I called & was told to give it more time!! I called again & she said well then you need bifocals said to order online. On 7/16 I ordered them for $104.95. They came in & they were crooked so again I went to have them adjusted, they said give It more time to adjust I called again as it was not clear & they said give it time, I call again & she said to order prog. online. 8/4 $324.85 I ordered the prog.Working triage at a cardiology office I look at my computer all day!! I cannot see it clearly & fine print it is blurry & by the end of the day my right eye hurts.I stopped by again as these were crooked & the lady at the desk said they are straight! I said you can look at me and see. She said she is the professional she would know and give it more time to get used to them. I called again and was told give it time. I kept seeing a white spot in the right eye, ever since I got this pair, come to find out there is a deep scratch right in the middle. I finally reached out by ******** messages and was contacted by the new manager of the ********** said he just took over the store & apologized & that he let a lot of people go. He offered to recheck eye exam 9/13. I went in and basically the lady that did my exam said I had to buy a pair of computer glasses so that would be my 7th pair, that she added extra strength to help me see. So it went from ***** to ****. I said I wanted one pair to do it all and was told no. I have spent +$1,000 lots of time have no glasses I can se out f and have no faith that I have the right script and so frustrated! I just want to see clearly without having to use 3 pairs daily!

  Business Response

  Date: 09/30/2022

  Customer was called and emailed to have matter resolved. I received feedback from the customer via an email. Customer was offered to return the items for a refund and agreed. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pair of glasses on 09/29/2021 and for $293.00 and used my own Frames and 3 months later I noticed a fine scratch on the left lens, returned them to the store and since I had a warranty, they fix the lens in 1 day in which they probably attempted to buff the scratch out because within a couple of months the same scratch has reappeared in the same spot on the same lenses. When I returned them on 09/13/2022 the young lady that introduced herself as the assistance supervisor suggested that I pay for another eye exam and purchase some more glasses. When I asked who the General Manager was, she stated ****** and she is out of town all week and she will suggest I do what she suggested. She also had the audacity to say I probably scratch them when I was wiping them, now she is playing on my intelligence because if that was the case the other lens would have been scratched as well. When I stated that the Exam does not expire until 09/29/2022 why should I have to pay for another exam the year is not over yet. These glasses were never properly repaired, there is no way the same scratch on the same lens and in the same spot will reappear. This Company need to right their wrong.

  Business Response

  Date: 09/20/2022

   

  Dear ************:
  

  
  In response to the Better Business Bureau complaint filed by ***********************; complaint #********.
  We sincerely apologize for any service issues ************ has incurred when she spoke with the staff at the **************, ** vision center. Her complaint details have been addressed with the general manager for further training.  
  Our Product Protection Plan is a one-time product replacement-which may be used for any damages/breakages during the first year (if purchased). ************ has already used her Product Protection Plan on 04/04/2022, as we replaced her eyeglasses, as stated by ************ in her complaint. Although her eyeglasses are no longer under warranty the manager will reorder them for her, as a one-time courtesy. The eyeglasses will be ordered for her today and she will be notified when they are completed (in aprox ***** days). 

  If ************ has any further questions, she may contact ************* directly; we look forward to speaking with her and we thank her for her time and patronage.    
  

   

  Thank you for your time and mediation.
  

  
  
  Violet
  *************
  ******************** Best ********************** & ********************

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Americas best for going on seven weeks of no eyeglasses and I cannot drive or do my job at work. I have sent my eyeglasses in four times already theyve made my prescription wrong which I tried to tell them and they did not listen they had to redo my bifocals that were Measured incorrectly two times and both pairs of my eyeglasses I have ordered through my insurance and paid cash for the second pair have been sent back-and-forth four times total per each glasses. I have addressed this with the manager at the store in Chesterfield ******** and told her that I cannot see Im using cheaters getting bad headaches please expedite this the company has made four mistakes within a one-month process and Im going on six weeks of having no eyeglasses I want this addressed they never expedited it my glasses have been taking forever to come in . This is a very horrible eyeglass company they do not listen to you everything they did was incorrectly done my head is pounding I am a claims adjuster for a hospital and right now I cannot see or focus my eyes to even drive. They knew that this was an issue Ive told them for two weeks the prescription was wrong and they kept telling me it wasnt they had the doctor re-checked my eyes and he did the prescription incorrectly they also measured my eye bifocals incorrectly twice. I want to be reimbursed for something for this this is totally out of control

  Business Response

  Date: 09/13/2022

   

  Dear ************:
  
  In response to the Better Business Bureau complaint filed by *****************************;complaint #********, we sincerely apologize to ******************** for any prescription issues she has incurred and we thank her for her ongoing patronage throughout the years.
  
  After speaking with the manager about her concerns we were informed that ******************** is not happy with the prescriptions the doctor has recommended her and most recently, she was not satisfied with the way she was seeing with her new progressive (no line) bifocal lenses at pick-up. The manager has worked with the customer and she has ordered her 2 pair of single vision lenses. One pair will be for work (cyberwear lens) and 1 pair for distance. The manager has also added complimentary premium anti-glare coating valued at $75. ******************** has taken her progressive bifocal pair home with her, in hopes that she will be able to adapt to them.
  
  If ******************** has any further questions she may contact myself, or the vision center manager, ***** in regards to this matter.
  
  Thank you for your time and mediation.
  
  
  Violet
  Customer Care
  ******************** Best ********************** & ********************
  **************