Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

America's Best Contacts & Eyeglasses has 381 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts & Eyeglasses

  617 Haywood Road Greenville, SC 29607

• 

  America's Best Contacts and Eyeglasses

  17233 Cole Rd Hagerstown, MD 21740-6981

• 

  America's Best Contacts & Eyeglasses

  1374 Martin Blvd Middle River, MD 21220

• 

  America's Best Contacts & Eyeglasses

  175 Quinn Dr Pittsburgh, PA 15275-1013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this establishment to get a contact fitting. They did the exam but they did not have any trials for me to use. It has been almost a month and they still have not contacted me to come back in and finally use the trials to then finally ORDER contacts. I have reached out to them many times and I keep receiving the same thing. They either tell me they will get back to me the same day or another day but they never do and I have called multiple times and gotten this same answer.

  Business Response

  Date: 02/18/2025

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by ***** *****; BBB complaint ID#********. We thank Ms. ***** for her business, and for contacting us regarding her contact lens diagnostic lens order. Our records indicate that Ms. ***** has been contacted regarding her diagnostic lenses; the lenses have been dispensed to her on 02/17/2025 and she has been provided with her prescription.
  
  We apologize for any customer service delays, and we look forward to continuing to service her eyewear needs.If Ms. ***** has any further questions or concerns, she is welcome to contact our ************* Team directly at: **************.
   
  Thank you for your time and mediation. 
  
   
  ************* Leadership
  America's Best Contacts and Eyeglasses 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left Recspecs by Liberty, challenger xl frames with Am best at ***********************************, ********************************************** to have new lens put in. They lost the frames worth on the order of $175.00 and will not replace them. I now do not have my work safety glasses and am out the $175.00.

  Business Response

  Date: 02/18/2025

   

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by ******* *********; BBB complaint ID#********. We thank Mr. ********* for his business and for contacting us. Our records indicate that his Recspecs eyeglass order was not lost, and the order is now completed and ready for pick-up; Mr. ********* has been notified of this on 02/18/2025.
  
  We apologize for any order delays; Mr. ********* has also been refunded the $55.00 he paid for his lenses due to any order misunderstandings. If Mr. ********* has any further questions or concerns, he is welcome to contact our ************* Team directly at:**************.
   
  Thank you for your time and mediation. 
  
   
  ************* Leadership
  America's Best Contacts and Eyeglasses 

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: ****************************************** It's been well over the one week waiting period for me and my husband to receive our glasses and contacts. Which was then changed to two weeks after they had our money. Now it's over two weeks and still nothing. No explanation even. They are making no attempt to help even figure out why there is a problem. I call just to get put on hold for long periods and told that nothing is ready yet and to just keep waiting with an attitude. This has been a horrible experience from start to finish and all I want is to be able to see!!!

  Business Response

  Date: 02/17/2025

  Dear BBB Consumer Relations Agent 

  I apologize for Ms. ****** experience with the delayed order of her Trial pair of Contacts. From my understanding customer trails are at the store and not picked up and has been communicated this since 1/22/25. Customer paid for the eyecare club on 12/28/24 which is a value of $129 if she would like a refund it would be only $10 as this exam was provided and the customer has a valid Rx for contact lenes good up to a year which a contact lenes exam is $119. At this time if customer wishes we can gladly assist the customer.

   

  If we can be further assistance please don't hesitate to reach back out thanks in advance.

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to make an appointment for my paralyzed son. They assured me they could accommodate him. When he got there ,they said they couldn't...he had to hire a van service to get there.

  Business Response

  Date: 02/14/2025

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #*********filed by **** and ******* ******* regarding their son ******* ********.
  
  I forwarded *** and Mrs. ******* concerns to the District Manager of this location, *****. I understand she has contacted Mrs. ******* and we will be getting *** ******** rescheduled. I also understand he will be reimbursed for his transportation fee on 2/10/25.
  
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  *******
  Customer Care Team Lead

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store on 1/9/25, had an eye exam and purchased 2 pairs of glasses. I was called to pick them up 1/29/25 when I noticed the poor craftsmanship on one pair, noting visible chips in the lens. I left a good review in which I received A response from their corporate office I then proceeded to email their corporate office going back-and-forth with somebody by the name of ***** who stated shesent my information over to a district manager and with to be contacted. I have yet to be contacted by any district manager in regards to poor craftsmanship I received on glasses that I purchased and now I'm waiting for that glass to come back. This is a terrible business practice in which no one has contacted me in regards to my concerns.

  Business Response

  Date: 02/13/2025

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by Ms. ****** ******; BBB complaint ID#********. We thank Ms. ****** for contacting us, and we do apologize any manufacturing concerns/order issues she has encountered with her new eyeglasses.
  Our records show that Ms. ****** was contacted by the District Manager, ******, and he has apologized and addressed her concerns; he also indicated that Ms. ****** expressed that she was satisfied after speaking with him. 

  We have reprocessed her eyeglasses, and they were verified by the Area Manager and Licensed Optician to ensure Quality Control. At this point Ms. ****** has been provided with her new eyeglasses, and we are sure she is satisfied with the outcome. If Ms. ****** has any further questions or concerns, she is welcome to contact our ************* Team directly at: **************. We want to thank Ms. ****** for allowing us to service her eyewear needs and we look forward to her next visit.
   
   
  Thank you for your time and mediation. 
  
   
  ************* Leadership
  America's Best Contacts and Eyeglasses 

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I purchase an eye exam and two pairs of glasses from Americas Best. I also purchased the warranty/insurance, as I always do for any major purchase. Last March 2024, the arm of my glasses broke off when I went to put them on. I took them back to the store, and they were unable to repair, so they ordered me a new pair of glasses. I received those glasses, and told them clearly that I wanted to continue my warranty. Nothing else was requested of me. Yesterday, I went to put on my glasses, and the arm of the new pair of glasses fell off in exactly the same manner. I took them back to the store, and even though I told them in March when I got the brand new pair of glasses I wanted to continue the warranty, they said the warranty was only eligible from the original purchase date. I am livid. If I needed to purchase an extension of the warranty, I would have without any hesitation, as I do for any purchase over $100. They said nothing of the sort, even when I said very clearly I wanted to continue the warranty. Thats the definition of deceit. Not only that, but clearly the glasses they sold me twice are defective, because they broke within a matter of months under no aggressive wear. In addition to that, the associate I dealt with was incredibly cold and rude. A woman that was present in the store came out to the parking lot where I was legitimately crying in my car after the situation and she told me how sorry she was because that man was so awful. I have never filed a complaint with the Better Business Bureau in my life, but this treatment was absolutely unacceptable, and all I want is what I am rightfully due. Please help me remedy this matter, and sure this doesnt happen to someone else. Thanks in advance for your time and insight. -****** ******* ************

  Business Response

  Date: 02/04/2025

  Dear Customer Relations Representative,
  
  In response to BBB Consumer complaint ID #********, filed by ****** *******. We truly apologize for the unsatisfactory experience that occurred at the Americas Best store located in **********, ***
  
  We have addressed the customers complaint with the General Manager, *****. We would like to offer the customer a free eyeglass examination and 50% off the cost of a complete pair of glasses to compensate for the inconvenience.
  
  Please know that we have addressed all concerns with leadership, and this will remain on file at the corporate office. If ********** has any further questions, she may contact us directly at: **************.
  
  Thank you for your time and mediation.

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 17th for contacts. My order was set to arrive in two to three business days. I had not received within a few days and I contacted customer service. They assured me it was on the way and to *** of I had not received it the following day. I ***led and let them know that I had not received it and I was told it was lost. We reordered and arrive within two to three business days at the earliest. I received an email with a reorder. I ***led back and spoke with customer service about possibly getting ******************** while I waited as I was completely out at this point. I talked with retail and they transferred to a lo*** store in *******. The *** was very rude, did not listen told me my eye care was expired and legally they would do nothing for me since my prescription was now expired. I would need an eye exam. I ***led customer service back and they alerted me its the stores discretion how they move forward. I was only then told that overnighting the order was a possibility and we did an overnight. I did not receive the item the next day. I ***led and was told to contact the post office and check. Now I work for Americas Best? I need to track the package that was sent form the company. Needless to say I want a refund and that is not a possibility. I requested to speak to management and Im on a 24 hour hold for a ***l back. No one can do anything but tell me to wait the tracking is coming. It has been saying that since the first order and nothing has arrived. I have no issues with mail from any other company and I order deliveries weekly. I have been a long time customer of ******************** best and the customer service is terrible. No one has any resolutions and they just tell you to wait. Meanwhile, I have no contacts still.

  Business Response

  Date: 02/05/2025

  I contacted customer via email expressing my apologies for the delays she experienced with her orders and acknowledged the poor customer service she stated she received. While the original and the complimentary orders were delayed in shipping, they both show delivered to the customer. 
  I reiterated that ******************** have a processing time of 1-2 business days plus the additional days depending on preferred shipping method as stated on our website. Additionally, I informed the customer that we do our best to process orders efficiently, but once the courier has picked up the package we no longer have control over any delays they may experience. 
  

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Fraud Case. The Americas ******************************* have violated my Rights. One or more of their Employees have Signed me up for Health coverage. Agent ******* ****** # ******** , Agent ***** ******* #******** . I have been gainfully employed for the last 2 Years now. And I have my own Coverage from my Employer that I pay for out of my Paycheck every week. So there is no need for me to get any other Healthcare Coverage from any where else. They have Committed Fraud and I want this matter resolved and also I want the Company put on notice and the CEO too. I also want the Employees Terminated immediately. I have Never Meet any of these Individuals or have a Spoken to any of these individuals before.

  Business Response

  Date: 01/29/2025

  Dear Customer Relations Representative,
  
  In response to the complaint filed by ***** ******; BBB case #********, please know that we are NOT Americas *********************** Company.  *********** is Americas Best Contacts and Eyeglasses, and we are an optical retailer; therefore, we feel this complaint was sent in error as we do sell insurance  Please remove this complaint from our business profile. Thank you in advance for your assistance. 

  
  Customer Care Leadership
  ******************** Best ********************** and ********************/
  **********************

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in August 2024 i had an eye exam at the ********** PA location and was never contacted by them about my contacts, so in november 2024 i went to the ********** location and explained my story and that i would like for them to order my contacts, they said no big deal of course we can order them. in December of 2024 i went back into the office to inquire where my contacts were, (and i do have very good insurance that covers the cost of the contacts for me so i dont need to pay out of pocket) and the manager said she forgot to order them but would do that and send them right to my house, not a big deal but i needed them asap. she left me a voicemail around december 16th saying my contacts were on back order but would be in by 12/31/24. a few days later i recived a small box in the mail with 6 contacts, 3 for my left eye and 3 for my right eye. not only were they not the correct prescription, but they said on them "trial pair not for sale" and a note from the manager saying she was sorry and hoped i had a nice holiday. i called the office to ask where my actual contacts that my insurance paid for were and the girl on the phone said they were never ordered, so now its 2025 and it will mess up my insurance for 2025 if they try to use it at this point because ***** ever ordered them and now they want me to pay out of my pocket for something that should be free.

  Business Response

  Date: 02/06/2025

   

  Dear Customer Relations Representative:
  
  We are responding to the Better Business Bureau complaint filed by **** *****;BBB complaint ID#********. We thank Ms. ***** for sharing her concerns with us and we regret any service delays. We have forwarded her concerns regarding her contact lens order to the General Manager,****. Ms. ***** was contacted and **** has been processed her contact lens order.

  If Ms. ***** has any further questions or concerns , she may contact our ************* Team directly at: **************. We thank Mr. ******* kindly for allowing us to service his eyewear needs, and we look forward to assisting him upon his return.

  
  Thank you for your time and mediation. 
  
  Violet
  *************
  America's Best ********************** and ********************  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Refund Issue with Americas Best Glasses (*******************************. ************************) Dear Better Business Bureau, I am writing to request your assistance in resolving an issue I have experienced with Americas Best Glasses regarding a refund that I am owed. Below is a detailed account of the situation: On August 30, 2024, I visited Americas Best and ordered progressive glasses under their advertised Buy One, Get One Free promotion for $129.95. I paid $29.95 with my **************** card and used a $100 gift card for the remaining balance. I was informed that the glasses would be ready for pickup in 15 days. When I went to pick up the glasses, they did not meet my expectations, so I declined to take them and requested a refund. My **************** card was promptly refunded $29.95; however, I was informed that the $100 on the gift card could not be refunded directly. Instead, they assured me that I would receive a check for the amount. After waiting for two months, I did not receive the promised check. On October 24, 2024, I returned to the store and spoke with a manager. Since the promotion was still active, I decided to give the process another try. My **************** card was charged another $29.95 on this date, and the store applied the $100 credit from the previous refund issue. I was informed that I would receive a call when the glasses were ready. As of today, I have not received any communication from the store regarding the status of my glasses. Given my dissatisfaction with their service, I have not followed up with the store further. I am now seeking your assistance to resolve this matter. Specifically, I am requesting: A refund of $29.95 to my **************** card. A refund of the $100 (from the original transaction) plus applicable interest in the form of a check, as promised. I appreciate your time and attention to this matter and look forward to a resolution. Sincerely, *************************

  Business Response

  Date: 02/03/2025

  Dear Customer Relations Representative:

  
  We are responding to the Better Business Bureau complaint filed by Mr. ***** *******; BBB complaint ID#********. We have forwarded this complaint to our financial department, and at this time we have completed the research on Mr.Jallouks charges.
  
  Please know that we have refunded Mr. ******* the amount of $29.95 back onto his **************** credit card on 01/31/2025. Depending on how long his bank takes to post the refund, it may take a few business days, or weeks, for it to appear in his account. Regretfully, we are not able to refund for any interest fees.
  
  Additionally, Mr. ******* will also be receiving a corporate check refund for the $100.00 portion, which he initially paid for with his gift card.  The $100 refund check will be mailed to him from our corporate offices via ***. We do apologize for any service delays and concerns Mr. ******* may have incurred.We thank him for his time and patronage, and we look forward to his next visit.
  
  Thank you for your time and mediation.
  
  
  
  ************* Leadership
  ******************** Best ********************** and ********************
  **************