Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on December 8th 2023 and in the product description it was stated that the picture was an AI generated image and it was a representation on a creative concept, followed by the statement that each shoe is meticulously crafted, drawing inspiration from the image. The product page also stated that production and shipping would be complete within ***** days and there would be pictures sent out to the buyer on the progress of the shoes throughout the process. I paid a total of $521.04 for this product to include express shipping when the product was finished. On March 1st I personally emailed the owner to check on the status of my order as it was placed 90 days prior. I had at this point not received any communication from the seller or picture updates on the shoes as the sellers page had promised. The seller replied to my email on March 3rd stating that he was in fact working on my shoes and to expect a shipping notification within 2 weeks. I thanked him and continued to wait. On March 22nd there was another email sent as well as a text message conversation. (19 days after he told me to expect shipping within 2 weeks), It was finally shipped out the first week of April at least 130 days after placing my order. I also did not get Express shipping that I paid for. Upon receiving the shoes they were a far cry from what was advertised as the "creative concept" the shoes looked like an art project done by a child and were stained and broken. I contacted the seller to request a refund and told him about the issues and he denied my request to return the shoes stating he does not refund and it is my fault for not reading the description which clearly contradicts his websites return and refund policy. He stated I bought a shoe and he delivered a shoe. The product is of terrible quality and should be refunded just based on the fact they they are broken. I attempted to resolve this with the buyer but he refused and told me I need to take accountability.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ~March 17, 2022, I sent a payment of $1525 to have a pair of custom shoes and custom box designed by the owner as defined by me.My initial understanding was that the product would be completed within 90 days. I did not bother the business assuming that they were working on many projects. The owner, ******************** reach out to me to show me an unfinished product in which I provided my feedback as to what I liked and what I did not like. ********************** then went back to try and correct but apparently he removed all the current designed and showed me a poor looking shoe. ********************** stated that the shoe would not look like that once he completes the project. The project never got completed, we are now July 2022, at that time I requested a full refund, and ********************** offered a full refund and the option to make the shoes for free. After all the back/forward I wasn't as thrilled with the broken promises and did not expect him to finish a free shoe, when he was incompetent of finishing a shoe that was already paid in full for. So, in the end, ********************** initiated a refund thru paypal, knowing that he had no available funds to complete the transaction. Refund initiated July 15, 2022, but never settled. I email ********************** from PAYPAL and he never refunded. ********************** also blocked my account from contacting him knowing that this issue was not settled. I currently have a dispute with Paypal and I am awaiting the outcome. However, I also want to publicize the actions on this business and it's bad ethics and practices in hope that no one else has to suffer through 5 months of trying to obtain a refund from an "alleged" respectful business.

  Business Response

  Date: 08/11/2022

  I would be happy to clear things up and re-communicate what was already communicated to this client as well as over ******************************************************************** May of 2022 and my business being scammed in June of 2022 for over $7,000. 
  
  
  What the customer his failing to share is that I was open about my entire situation with everyone. Even going as far as making a ******* video and going live on my social media channels (with over 50k following) about the unfortunate situation. All of the customers were understanding of the set-back. All except one. 
  
  
  I did communicate to the customer that I would refund her money and make the shoe for free. That part is true. I communicated that I was saddened by the service she received and if she is open to it I would be willing to provide the shoe at my expense. After sharing several rude comments the client denied the offer and insisted that I refund her money immediately. I then agreed and let her know that I would need time to come up with he funds since my business had been drained of all funds and was under investigation. 
  
  
  A few days later the client responded back stating that she was in fact interested in the free shoe which I agreed to. She then began to demand for services that were not apart of the original package and with no consideration of our financial situation. Even after offering a refund and a free shoe the client began threatening to write bad reviews on my website and other web pages with the intent to bring my company down. To which I responded with confusion being that I had been nothing less than hospitable and clear in my communication. 
  
  
  She demanded that the refund happen at that moment. Once again I communicated that there were no funds in my account and that I would be willing to offer a temporary gift card until I was able to settle the dispute with my bank. The client was not able to comprehend or just simply did not care and remained consistent with her threats towards my business. 
  
  
  I responded, by stating that I would attempt the refund that day and her and I can just be done with our business together. The client then got mad that I was puling out of the free shoe deal. Not once did I refuse to refund her. After her lengthy rude comments I did pull out of the deal of the free shoe because rudeness should never be rewarded. 
  
  
  Immediately after, I encouraged the client to write the review and let her know that I too will be sharing my side of the story with my social following. I then blocked the clients social channel to deescalate the situation; discontinuing all communication unless picked up again through email for both parties records. 
  
  
  As a result, of refunding her order while my account was under review her refund did not go through (As I communicated and tried to avoid). On August 7th, I revisited the case and made sure the refund went through as discussed. This would have been the case had I simply given the temporary client store credit during the investigation of my business account. 
  
  
  My communication was thorough. My temperament was calm and kind. At the end of the day the customer felt entitled with the expectation of me catering to her every want and need through aggressive blackmailing and idle threats . My client received her refund as promised. She did not receive her shoe simply because I do not tolerate, nor do I reward rudeness. 
  
  
  Best, 
  
  
  -********

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17671226
  
  I am rejecting this response because:
  The multitude of inconsistencies in the business owners story! We can allocate all written communications and have IG pull the audio recordings that were sent by the business owner if be would like to you know find who was the agressive in the matter, especially after allocating the ** with more than enougn time and patience with producing a product that I assumed that he would was personally producimg only to find months later that he was letting random people design my shoe which to me defeateed the purpose of getting a customed shoe from the artist. That info sbould have been freely disclosed in the the beginning!

   

  So no I don't accept this response, it has caused me to have to go tbrough this degree of filing a complaint to get a refund. 

  However, the case can be closed, but I definately want my complaint to be published permanently with the BBB.

   

  Thank you!

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/12/2022

  I am open to the Instagram messages and recording to be reviewed. I actually went to screen shot the messages myself during my last response but could not find the clients social channel. As for the accusation of "Random People" working on her shoe. I see nothing wrong with delegating my employees to work on specific task of the project since that is what I hired them for.

  To that end the client received her refund. I don't see any reason why this should go any further. This situation is both tedious and *****. I have a business to run and as I stated in the instagram direct message The client has the freedom to share her side of the story however she see fit. Being that the refund was received and no crime was committed I will no longer be dedicating my time and energy to this case. 

  It is clear to me that she is upset that she cannot posses artwork from me and that is no longer my issue. I do not tolerate rudeness nor do I cater to entitlement. I reserve the right to choose who can buy my art. do with that as you please. 

  Best, 

  -Nick