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Business Profile

Hats

Old School Hats

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Old School Hats's headquarters and its corporate-owned locations. To view all corporate locations, see

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Old School Hats has 2 locations, listed below.

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    • Old School Hats

      Lawrenceville, GA 30043-3012

    • Old School Hats

      1000 Hurricane Shoals Rd NE Ste B-900 Lawrenceville, GA 30043-4826

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seller has no intention of shipping my full order. They acknowledged they had not shipped the full order and are now avoiding communication. I attempted to settle this in good faith with the seller.Order placed on Friday, 11/29/24. Partial order delivered on 12/20/24. Still missing "I Only Listen To ******** **** Pink Mesh Custom Embroidered Hat" and "Tree Farm Embroidery Hat." I contacted the seller at their customer service text line (1+ ************) on Friday, 12/20/24 letting them know I did not receive the two hats. 12/20/24 - Seller responds "Good evening and thank you for reaching out. There shouldve been a note in your package letting you know the other items were shipping separately."Thursday, 1/9/25, I reply to the seller: "Hi, I hope you can see the previous text for reference. Still havent received the *********************** hat or ********* hat. Can you confirm that these are indeed shipping? Order placed 11/29. Thanks"No response from seller. Monday, 1/13/25, I respond: "Hello, hoping you can look into this and get back to me. Thanks. order #******, reference above"Seller responds 1/13/25: "Good afternoon. Thank you for reaching out! Im sorry about the delayed response. I will make sure that these hats get shipped out to you ASAP."Thursday, 2/13/25 (one month from last contact), I text the seller: "Good morning, its been a month since the last update from you where you said the hats would be shipped ASAP. Should I just assume I wont get the ******* ****/********* hats from my order placed in November and contact my credit card company and *******? Ive ordered over 14 hats from *** in the past year - quite the shame it has to come to this. Ive been patient to a fault."Seller has not responded at the time of this complaint, 2/15/25.

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