Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract for windows with Renewal by Andersen of Atlanta, who went through a third party GreenSky for financing. I was told by their remeasurement guy that it would be 8-10 wks for the windows to be made and I would receive updates on the progress. I hadn't heard anything from 7/22/22 until 12/07/22. At this time, I was contacting ******** letting them know that I hadn't heard from *** and that a payment was coming due. I explained to them that I was not paying for something that I don't have. On 12/07/22 I received a call from a *******, and we made an install date for February 16th, 2023. I made a payment of $93, on Feb. 15th, 2023, a man named **** called and stated that my windows were involved in a fire three weeks prior. I asked him why they didn't notify me earlier and he did not give me an answer. I am constantly in contact with ********. In Mar. of 2023 Renewal by Andersen calls me to say that my windows are ready, we setup a date for Mar. 24th, 2023. When the install team arrives, he says ******************** we're installing one window I said no it should be three windows. Now, I am frustrated and fed up with the *** company negligence.I call **** who said they're looking for the windows. The windows were never located. I then called and spoke to **** who stated they have to re-order the windows. A few days later I called **** and told him to cancel the order because I was just fed up. The third-party company told me to send in the cancellation paper that was in the packet, and it's been h*** ever since trying to get this matter resolved btwn GreenSky, Renewal by Andersen of Atlanta and myself. My credit is damaged and they are not willing to release me from any contracts. Even after the ** of Market Expansion *************************** response to **************************** to my complaint. I've sent a certified letter and Priority letters to both companies GreenSky is still seeking payment for windows that I don't have, and Renewal by Andersen of Atl. no response.

  

  Business Response

  Date: 07/05/2024

  Weve spoken with the homeowner, are working towards a resolution and intend to reach an agreement within the next week.

  Customer Answer

  Date: 07/08/2024

  I would like to keep the case open until we reach an agreement. The last time I thought it was resolved it wasn't. So until we reach an actual agreement l will give the proper feedback. 

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some doors from Renewal by Andersen back in July of 2023, of which the three doors cost us $23,000. The salesperson ********************* came to my house and conducted the sale with my house. The doors that I had on previously had a privacy screen. However, this company took our money and installed some clear glass windows in my front door which you can stay outside and look straight inside my house. Upon installation, I reached out to them about the issue that was not what was expected and the salesperson told me I would have to pay for them to change to a privacy screen I told him I already paid $23,000 and the job was not complete. He then told me his supervisor ********************* would speak with me I waited two months and no calls and I reached back out after and then I received a phone call. ***** was very rude telling me we got what was in the contract but the fact remains we didn't even get a contract until we called with the complaint because every thing was dont on the computer so we didn't physically receive a contract to see what was stated in there. Just to let you guys know if you are in the Atlanta area please stay clear from these people they overcharge you and you don't get what you are supposed to receive for your money. I need this company to either give me back my money or place a privacy screen on my doors as soon as possible.

  

  Business Response

  Date: 06/14/2024

  We have been in communication with the customer, as recently as Tuesday evening, the 12th. We our currently working on options and pricing to best resolve the customer's requests.  We will continue with our efforts, and further discussions with the customer, to find a resolution, that meets the customer's requests and our contractual obligations.

  Thank you 

   

   

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representative came out and told me how bad my old windows were and they advertise energy savings and since I paid over $40,000 for new windows my electric bill has doubled in price. I had better energy savings with old windows, they false advertise and this practice needs to stop. Im surprised theirs no class action lawsuit for false advertising

  

  Business Response

  Date: 04/10/2024

  Renewal By Andersen of Atlanta is fully willing to inspect and service any issues ****************** may have with his new windows.  To date, we have not been contracted by ****************** with any concerns about the efficiency of his new windows.  I will ensure that our service department reaches out and schedules an inspection, as soon as possible.

• Initial Complaint

  Date:04/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 12/1/2023 I ENTERED INTO A CONTACT TO PRUCHASE WINDOWS FOR MY HOME. THE WINDOWS WERE DELIVERED AND INSTALLED 2/17/2024. ONLY YO LEARN AFTER THE INSTALLION THAT THE LOAN WAS NOT APPROVED AND I NOW BEING THREATENED WITH COLLECTIONS AND/OR A LIEN ON MY HOME, THEY ARE NOW REQUESTING MY HUSBAND (WE ARE NOW SEPARATED) RE-SIGN THE APPROVAL DOCS WHICH WERE COMPLETED 12/1/2023; EVEN WITH HIS SIGNATURE. THE CONTRACT AND APPROVAL WAS ONLY PROVIDED IN MY NAME. I AM UNABLE TO CONTACT MY HUSBAND AT THIS POINT BUT I ADVISED THEN THAT I AM WILLING TO PAY FOR THE WINDOWS BUT THEY ARE STATING THAT I CANNOT BE APPROVED FOR FINANCING. I THINK THIS SHOULD HAVE BEEN REVIEWED AND COMPLETED PRIOR TO DELIVERY AND INSTALLATION OF MY WINDOWS.

  

  Business Response

  Date: 04/09/2024

  We had several discussions and emails with *****************. The loan was, and is still, approved.

  ***************** entered into a contract for windows and requested financing options. We connected ***************** with one of our third-party lenders and, unfortunately, she was declined for a loan. **************** was able to gain loan approval but only on his own. With the loan approved, we ordered and installed the product.

  Upon completion, we requested funding and the lender asked that **************** be added to the contract since he alone was on the loan, but only ***************** was on the contract. The lender would complete a funding request and funds could be paid out.

  ***************** initially said it was not an issue, but she has been unable to secure her husbands signature, allowing funds to be released.Unfortunately, the homeowner will need to gain her husbands cooperation, or seek an alternative means of payment. Weve tried to help ***************** and are open to working with her once shes open to further communication.

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21510844
  
  I am rejecting this response because: there appears to be a miscommunication. I was under the impression that ***** did not need to sign the Contract and if this was the case why didn't the representative that came to my home, ************************* explain that and add Ursus at that time. The entire situation could have been avoided if it had been handled properly in the first place. As it is now, I am on the hook for this because Renewal by ********'s failure to proceed according to their in-place processes, which should include confirming the Contract was completed with all parties at the onset and ensuring the loan was in place prior to the install appointment. Now, I understand based upon the Company response, the loan is in place but cannot be issued because Ursus is not on the Contract, however, when the representative was in my home, he had Ursus sign his computer pad, which I assumed was the completion of the Contract and Loan sibce we knew at that time I could not be approved.

  I am not trying to be difficult. I want to get this resolved as well but with my current situation, I cannot come up with $17,000.00 to cover the loan. I am willing to work with the Company in hopes we can come up with another way to get this handled. I am still trying to get with ***** for his assistance but has proven to be very difficult. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/22/2024

  We understand that ******* is finding it difficult to obtain a needed signature from *****.  At this time, *****' signature, to add him to the agreement, or payment of the full amount due, are the options available to fulfill the contract and avoid further collection efforts.  We are available to discuss and assist where possible.

  Customer Answer

  Date: 04/28/2024

   
  Complaint: 21510844
  
  I am rejecting this response because:

  My situation has changed since the beginning of this process. I was NOT aware that ****************** was not included on the contract and the loan was extended to only him until I was advised after the fact during the process of reaching out to BBB.

  I am so willing to pay for the work completed but only under my name, per the contract which I  signed. I am requesting that Renewal by ******** try to work with me to come up with a payment plan to get this matter resolved. 

  ***** is no longer willing to assist in this process as he was under the impression that the process was completed when the representative was in the home and the windows were delivered and installed. 

  I have even requested that they come and remove the windows but they state they cannot do that.

  Seems to me that they should have checked and double checked before the windows were installed

  I don't think the tactics (processes) used ny Renewal by ******** is ethical being that they had every opportunity to confirm payment prior to installing the windows.

   

   

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/14/2024

  Our office and President have made attempts to contact customer, as recently as this morning.  The attempts via phone have seemingly gone straight to voicemail. If the customer will respond, we are open to working to a resolution.

  Customer Answer

  Date: 05/19/2024

   
  Complaint: 21510844
  
  I am rejecting this response because: Renewal by ******** has only reached out to me regarding this matter via phone once and that was on May 14, 2024@9:04am via *************************** requesting information about a payment plan but note this is after they had already filed a lien on my home which was recorded 4/12/2024, please see the attached. If there was never any intention of working this matter out, why call and request a payment plan?

   

  I called ****************, in hopes that we could this matter out but it appears they never really wanted to do so.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I submitted an initial order in June of 2022 for new doors and windows. The project was installed in October of 2022 and we have had issues with almost every item. Several windows came with missing locks and screens. The French doors we had replaced with the slider that was supposed to look like French doors was mismeasured and very narrow, not to mention scratched and missing pieces. We agreed to have them replace the window issues and PAID to upgrade our slider back to regular french doors. That has been a whole other nightmare. They replaced the slider with the French doors in March 2023 after we paid another $6000. The doors came but opened the wrong way. The team decided to drill into our kitchen cabinets to place a door stopper and drilled into our wood floors to put a 'trim' piece; without ever ASKING us. Not only was the door wrong on their part, it was defective with scratches, missing lock pieces, wasn't level and had several gaps. After much to do and back and forth they agreed to replace the doors with the CORRECT door in May of 2023. This time the door was facing the correct direction but once was again was damaged/defective. We also had to repair the cabinet ourselves. We have tried to have the damaged items 'replaced' on the brand new ********** times but we keep getting the run around that 'they can't locate a suitable piece to replace it with'. We've had MULTIPLE appointments with repair/warranty which take up our work time. They did offer us a credit of around $1,000 but we paid over $10,00 for this door alone (the total project was $45,000 with another $50,000 planned for the future windows) and never received a NEW and defective free door. Here we are today trying to get SOMEONE to give us answers. The ********** **************************** rarely responds to emails and offers zero solutions. He is condescending to both of us and refuses to give his supervisors information. AVOID RENEWAL. We are now using North GA Replacement.

  

  Business Response

  Date: 03/12/2024

  This claim would be better directed to the independent retailer for Renewal by Andersen LLC that the customer purchased their product from.in *******. It is my understanding that the ** of that location has been responding to the customer already.

   

  

  Business Response

  Date: 03/18/2024

  *** Atlanta has been in continuous contact with the homeowners to resolve the issues, with the panels and astragal, on the installed door.  At this time, we have parts on order, to complete their service and will expedite delivery, as possible. We have provided the customer with compensation for the delays, with our sincere apologies for the inconveniences.  *** of Atlanta, will continue to provide service, to all installed products, under our warranty.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21364503
  
  I am rejecting this response because: This has been an ongoing issue for almost TWO YEARS. My husband and I have spent countless hours of our own time dealing with appointments, calls, emails, etc which is time we should be spending working or with our family. We have been more than patient and extended more ***** than we should have. The repairs you promise are always delayed or pushed off. We have to constantly email and call people to try to get anything resolved. We received a minimal amount of reimbursement and that's because you installed a defective door, ruined our floors, and damaged our kitchen cabinets and we accepted it to expedite the project. No one from the company has been empathetic and the ********** ******** has been condescending the entire process. You say in your response that you've expedited the part, however, we keep getting told you can't do that so that's confusing. We have our fourth appointment for install for the damaged piece on April 9th so we'll see if that goes according to plan or is just another disappointment just like everything else we've experienced with ***. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/18/2024

  The customer is correct, we have received an ETA on necessary parts, and are scheduled on April 9th, to complete the service.  In the interim, any receipts for repairs of damage, as previously requested, should be forwarded to **********************.

  Thank you.

  

  Business Response

  Date: 03/18/2024

  The customer is correct, we have received an ETA on necessary parts, and are scheduled on April 9th, to complete the service.  In the interim, any receipts for repairs of damage, as previously requested, should be forwarded to **********************.

  Thank you.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21364503
  
  I am rejecting this response because: I would like to wait until April 9th to close this complaint. This will be the last attempt we are giving *** to correct the issues. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The windows have faded by the sun and the **** has turned colors they have came out several times and still is not corrected

  

  Business Response

  Date: 10/03/2023

  Multiple attempts have been made to schedule a visit to resolve customer's stated concerns.  Customer has not allowed a visit at this time.  Compensation has been previously provided to customer.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop harassment of a canceled job. I canceled the job back in 2022 and I am still receiving letter and harassment from renewal by ********. I have talked to multiple mangers and people back in October of 2022 and they said it was canceled but yet I still have received harassment from the company!! I am tired of being harassed!!

  

  Business Response

  Date: 10/04/2023

  Customer requested a cancellation after the cancellation period.  As a courtesy we contacted the factory asked for a cancellation of the order.  We were able to halt the production of a portion of the order, but the door was too far into the production process to cancel the order.  The customer has been made aware of the current status of his contract and we have made multiple attempts to contact the customer for installation of contracted products.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a new patio door through Renewal by Andersen of *******, ***************************. Their salesperson came out to give us an estimate, we spent a couple of hours discussing exactly what we want and the options Renewal could offer, and he prepared the design and estimate we agreed on. The project team came out for measurements and I signed off on specifications based on my understanding.The installation team came out and, upon finishing, I asked why it wasn't the product we ordered. At that point, Renewal sat on a specific provision we "signed off on" that was entirely opaque to us. We were explicitly clear with the sales person about our requirements. The measuring group saw the old door we were replacing and never once asked us why the new door would be different based on the wording in the agreement. At no point did my wife and I have any understanding the specific wording was different than what we wanted.After weeks of discussion, Renewal refused to offer anything of reasonable value to us and ultimately landed at either $500 or we buy a new door.

  

  Business Response

  Date: 07/27/2023

  All choices, including color, hardware and swing were chosen at time of contract and further reviewed at a subsequent visit.  The customer signed off on all choices and we manufactured and installed products per contract and additional sign off.

  Customer Answer

  Date: 07/30/2023

   
  Complaint: 20311762
  

  I am rejecting this response because:

  We explained to the business it's difficult to understand the specifications as explained by them. We repeatedly told the salesperson exactly what we wanted, were assured of what we were getting and trusted the business to meet our expectations. They didn't, not one representative raised a question about the specifications vs. our prior door.

  We were clear in every aspect of our request, *** failed to listen, observe, and interact with us, and they ultimately delivered a product we did not request nor had any expectation of receiving. *** stands resolute on the tecnhicality of specification signoff as their only defense, despite it not being entirely clear, nor acknowledging their failure to meet customer expectations.

  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was signed on 8/10/22 the work did not start until late January early February of 2023 which by that time I already have been in contact with the company. I ask for a door and they gave me a design which I specifically said " I do not want the same as my neighbor." The manager agree and failed to provide me with the proper documentation he sent me an email stating all the necessary updates were on the pdf for my project and it cost less money. *** and behold the door I ask for is not what we agreed on and I have the same door as my neighbor. I have been trying to have it fix as soon as I saw the blunder. However, they have been very elusive asking me for proof they should have had on file. I did that was ask of me and they say I never said yes to the design. When I stated multiple times even have proof (a video as well in front of my home) with their employer that I did not want the same door as my neighbor. The project manager came on the 9/9/22 stated everything was good and I signed as instructed on a device that shows me to initial on top of a line. They could have given me any door that is not the same as my neighbor, but they apparently chose to ignore me and my desire as a customer completely. As of 05/17/23 I still did not get a resolution to my issue. I originally just wanted my door fix but after months I just want a refund. It felt like I have been exploited with no regards.

  

  Business Response

  Date: 05/24/2023

  Good morning, 

  This customer's contract is with our affiliate location Atlanta Custom Windows, LLC.  We have reached out to them and they informed us the Provia door is what the homeowner signed both the contract and measure sheet for.  Retail is working with the homeowner on this.  If additional service is needed, please reach back out to the Atlanta Custom Windows, LLC team at ************. 

   

  Respectfully, 

  **** Most

  Homeowner Resolution Specialist

  Customer Answer

  Date: 05/24/2023

   I am rejecting this response because:
  
  Again as stated the original contract needed to be modified because after he was signed we went outside and I stated I did not want the same door I have already provided documents proving my claim. It is not my responsibility to provide a new contract I did ask for the paperwork and the answer was everything is corrected and the new one with the modification will cost less. No new contract was provided then. This is the company failing not mine.

  

  Business Response

  Date: 05/24/2023

  Good morning, 
  This customer's contract is with our affiliate location Atlanta Custom Windows, LLC.  Renewal by Andersen, LLC is NOT the contract holder, we are unable to intervene in contract negotiations.  This issue is between the homeowner and Atlanta Custom Windows, LLC, DBA: Renewal by Andersen of Atlanta.  Given the product is not *** product, it is imperative the homeowner have discussions with the contract holder.  If additional service is needed, please reach back out to the Atlanta Custom Windows, LLC team at ************. 

  Respectfully, 

  *************

  Homeowner Resolution Specialist

   

   

  

  Business Response

  Date: 06/14/2023

  We provided and installed the door style that was contracted and signed by customer at time of sale.  A second verification visit was scheduled and the specifications for the door were signed off by customer at that time. No changes were requested prior to the door being manufactured and installed.  Our office has been in contact with the customer in an attempt to find a resolution to their concerns.

  Customer Answer

  Date: 06/14/2023

  As stated before the same day they were asked to made the modification( and proof were given please see attachments) . I called and left voicemail and email. Finally on 08/10/2022 their sales person sent me an email stating all the talk about modifications were made and even mentioned it will cost less, a PDF was sent (please see attachment) . When the new person came it was to take measurements and go ahead with the project. So the business is lying boldly when they said they were no prior modification when there's proof on communication. They failed to communicate with each other and providing me with an addendum on the contract; stating they would but didn't. As reputable company those should not have been made and I'm paying the consequences and feel like they took advantage of my trust in their name. Again please refer to attachments. 

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st, 2022, ******************* came to our home for the sale of a french back door for our home. He went through what he said was the best deal and had the best season offer, and we agreed on a French door *****. We paid at front, the amount of $3,370, and according to him, the rest had to be financed by another company, we provided him with our credit information for approval with GreenSky, which according to ***** we were required, and the salesperson probably has a connection and gets paid for the referral etc. This happened even when we said we would pay the rest as soon as the work was done. He said we needed to use the company to finance the other half. Two months later, we received the money we paid back without any explanation. I had to call to get one, and the main office could not provide one. I called *******************, and he said that he made a mistake and sold us the wrong door and a new one would cost us double. They kept the money for 2 months, and just returned with just saying they were sorry but they didn't even call to explain before, they just canceled without notification. They probably did the sale to complete the quota and then just refunded the money knowing what he was doing, a deceiving practice. They checked our credit which affected it. They received our money, and 2 months later they canceled with no explanation but a bogus one that he sold us the wrong and the correct would cost the double.

  

  Business Response

  Date: 01/25/2023

  We will investigate and gather information from our team and make every attempt to satisfy the customer.

  Customer Answer

  Date: 01/28/2023

  This is the loan he asked us to apply to cover for the rest of the door. So, we paid for the door in advance. 

  It's Time to Activate Your Loan!
  
  Application ID: **********
  
  ****,
  Congratulations on qualifying for a GreenSky Program loan! Before you can use your loan to pay for your project with Renewal by Andersen of Atlanta, you must activate your account by selecting this link or the button below.
  The activation process requires you to make several acknowledgements to your Lender that your Lender will rely on. For example, during the activation process, we will seek your authorization for transactions on your loan account and, once you provide that authorization your merchant will be able to charge transactions against your loan up to that authorized amount without any further authorization from you to your Lender. You should carefully review these acknowledgements and only proceed with the activation process when you are comfortable that all acknowledgements are true.
  Once you are ready to activate your loan account, follow the prompts to complete the activation process. Be sure to review and save/print your loan agreement.

  

  Business Response

  Date: 03/17/2023

  I spoke to the homeowner, today, via phone, to gather more information. I will complete our review of the project and reason for cancellation and present a resolution to the customer.

   

  Thank you

   

  RJ

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will wait for their resolution and next steps. This is an acknowledgement that they call and are doing their research. 

  
  Sincerely,
  
  ***********************