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Business Profile

Heating and Air Conditioning

Coolzone Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Coolzone Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coolzone Heating & Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12th I contract Coolzone to replace the coil as well as drain and refill refrigerant. He quoted and I paid the tech **** upon completion of the job. Less than 90 day later the unit malfunction. On Sept. 12, after several attempts to contact **************** to no avail I contacted another company. This company ONLY ran a pressure test on the unit and while the other company was onsite I finally was able to reach him. At that point **************** stated that he would come out however, all his tech were out with *****. At that point he schedule an appointment for the following Friday (9/16) in which he was a no call/no show. After reaching out to him on several occasions after him not showing up he offered to give me my money back and also to contact several other HVAC companies to make the repair. At that point I told him that I didn't feel like I should have to pay twice for a job that should've been done right the first time. He informed me that a refund would be issued within **** days. At that point is when **************** began to give me the run around. After multiply call emails, providing him with all the information he had requested he still hasn't even made an attempt to come onsite to remedy the issue or refund my money. I kept in constant contact with **************** via phone and email and he has made no effort to mitigate the issue or honor his work. I've included several attachments that have my extensive call log.

    Coolzone Heating & Cooling is NOT a BBB Accredited Business.

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