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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Daisy C

    Date: 01/24/2024

    Negative Experience at take 5 Location for *********** Change I recently took my 2018 Audi A4 Ultra Sedan to an auto location for an oil change. However, the experience turned out to be a nightmare.The store manager, who had small dreads, completed the oil change and said my car was good to go. But as soon as my husband started driving, the car wouldn't switch gears. The manager then informed us that the transmission sensor had gone off and needed to be replaced. He went to the nearest auto zone to find the part, but didn't have the right tool to change it.As the evening approached, I became more irritated and asked the manager how much longer it would take. He replied that he was waiting for the transmission fluid to drain out, which was surprising since I was only there for an oil change. It was pushing 6 pm and we had no choice but to leave the car there overnight.The next day, a hire up manager said he would tow my car to ************************ and asked us to wait for his call. But after waiting for hours, he didn't respond to our messages. We missed a day of work and finally had to call our warranty company to tow the car.I am extremely disappointed with the lack of professionalism and customer care at this location. They were negligent and inconsiderate, and I'm left without a car for a minimum of 2 weeks since itll be a week before my car can get that diagnostic done and they have no loaner cars available. I would advise anyone to avoid this location at all costs.

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