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Business Profile

Repossession Services

Speedy Recovery Services, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

This profile includes complaints for Speedy Recovery Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Speedy Recovery Services, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed by speedy recovery services. I was here to get my car first thing the next morning to find that $450 had been stolen and multiple sensor lights are on the dashboard that were not there before. There are several ****** reviews showing the same experience, they steal everything they can out of your car. The managers response was that I would have a hard time proving the items were in my car to begin with. I am now waiting for an officer to make a police report and they are making me wait outside

      Business Response

      Date: 06/24/2025

      Due to the nature of our business and applicable confidentiality requirements, we are unable to respond to inquiries on public forums. Please do not make this response public.


      The vehicle in question was repossessed on June 19, 2025, and the lienholder authorized its redemption on June 20, 2025. Upon retrieving their personal property, the customer alleged that marijuana had been left in the vehicle but was not among the items returned.


      Our documentation, including the detailed inventory of personal effects and photographs taken at the time of repossession, shows no indication that marijuana was present. Additionally, the vehicle was found unlocked and unattended in an apartment complex where the customer does not reside. Onboard video surveillance in the tow truck confirms that no items were removed from the vehicle during the repossession process.


      If marijuana was indeed present in the vehicle prior to repossession, it is possible it was removed before our recovery team arrived. The customer did not provide a value for the alleged missing item and was advised to contact law enforcement to file a report, which he did.


    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ***** it says my package was delivered and it was my neighbors said that the delivery people put it down on my steps took a picture and took it back into the truck

      Business Response

      Date: 04/22/2025

      Hello, 

      This complaint was filed against the wrong company. We do not deliver packages; we are an automobile repossession company. 

      Thank you

       

    • Initial Complaint

      Date:02/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassment includes coming to home looking for someone I dont know. Constant calls

      Business Response

      Date: 02/13/2025

      We conducted a search using our clients customers last known home address in an attempt to locate our clients collateral. After multiple unsuccessful attempts, we visited the address, knocked on the door, but received no response. Our agent left a contact card requesting a call to our office for address verification. To protect the customer's privacy, the card only included a reference number, which allows us to retrieve the account when someone calls in.


      On 02/12/2025, our agent left a contact card at the address. The following day, 02/13/2025, a resident called our office, identifying herself as the sister of the person we were seeking. She stated she would pass along our contact information but requested that we not call her or visit her home again.
      Following this interaction, our account representative updated our system of record, invalidated the address to prevent further visits, and noted that no further contact should be made with the resident. We have fully complied with this request and have not attempted to call or visit her again.


    Speedy Recovery Services, Inc is NOT a BBB Accredited Business.

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