Complaints

This profile includes complaints for HomeCraft Gutter Protection of North Georgia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeCraft Gutter Protection of North Georgia, LLC has 12 locations, listed below.

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• 

  HomeCraft Gutter Protection of North Georgia, LLC

  500 Plantation Park Dr Loganville, GA 30052-4144

• 

  HomeCraft Gutter Protection of North Georgia, LLC

  5222 Old Hixson Pike Hixson, TN 37343-3931

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Vestavia Hills, AL 35216-5227

• 

  HomeCraft Gutter Protection

  10930 Switzer Ave #119 Dallas, TX 75238

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Hoover, AL 35216-5227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $4300 for my gutters. Water is coming from behind gutters in many areas around home. I was told that installers would use drip edge on-site if they didnt have their own. I pulled new drip edge out and placed in front of **************** were told to use drip edge during install. Installers didnt speak English. Gutters looked great when not raining! I started noticing water coming from behind the gutters on/about 1 Aug. I have followed up with the warranty service multiple times (email/phone/text) and have been given the run-around since noticing the poor installation job after initial installation on 22 July. **************** left voicemail on 5 Aug saying they were contacting their scheduling manager and would be in contact. I have not heard back and always get their voicemail when I try to call them. I have also contacted the employee who sold me the gutters. His name is ***************************. Phone number is ************. He has only been able to refer me to the warranty service. I need help!!!

  Business Response

  Date: 08/24/2022

  I apologize for any incoinvence, MY name is ***** and I am the reputation manger with HomeCraft. I have emailed the regional production manger as well as the district manger in regards to your service . Should you have any additional questions please feel free to contact me at ************

  Customer Answer

  Date: 08/24/2022

  On Aug 24th, I received a call from *************************** of Homecraft Gutters, who said she would be in contact to ensure the issue is fixed. See the attached text thread for confirmation. I am awaiting further details from Homecraft as to when the gutters will be fixed. I will not consider this complaint closed until the gutters are properly re-installed and water issues are fixed. Thanks. 

  Business Response

  Date: 08/25/2022

  Absolutely, should you need anything please feel free to reach out

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop calling me. They call at all hours and even on sundays. I think its really Angies list. I just wanted a list of roofers in my town with reviews. Instead I get these nationwide reps calling. This company doesnt offer a cease calling feature on their website. And you have to give them too much information to use their contact us feature. So I hope they see it hear. I would like to also say that if a person doesnt return your call after two weeks it probably means they dont want to work with you or they found someone else. I wouldnt use this company for the express purpose of the volume of junk calls they send. I contact angis list last week and removed my name and number but these guys are still calling. Even on Sunday. Please stop!!!

  Business Response

  Date: 08/22/2022

  We have closed out all leads I do apologize for any incoinvence 

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021, me and my husband had homecraft come out and install some gutters and gutter guards. Job #***. We were told if we bought the gutter guards that any servicing would be free under the warranty. Well after the gutters got installed, we noticed that the guard wasn't installed properly. We called and called and called for days to no help from my and my husband's number. We left voicemails and never got calls back. And any time that we did contact somebody. They said that they would have somebody else contact us back and nobody ever did or give a number. After months of trying to call and call and get somebody to come out we gave up. We called for a good three or four months to no success. Well between then and now we've got numerous text messages from these people trying to get us to get quotes for gutters, and each time that they text we let them know we already have their gutters and that they've been installed and we've been trying to get them serviced for now over a year. Each person tries to tell us that they will give us a number to call or they'll get somebody to come out and it hasn't happened. About a month ago we got more texts from them, and decided we would start reaching back out to them. The last number we were given was for the service department, and when we called them they said we would have to pay to get it repaired because it's been more than a year since the original servicing day, we informed them that we have called numerous times, left multiple voicemails and still had no success. At this point we currently feel like we are being harassed, I know that's probably not the intention, but whatever service department or system they have in place is obviously not up to date or is not managed. We're absolutely tired of getting text messages and phone calls and even more tired that nobody's come out to fix our gutters. We have someone coming out on Monday for a "quote" just so we can get someone to actually come out.

  Business Response

  Date: 08/08/2022

  I do apologize for any incoinvence however I do not see in our system where you have called our ************ for a service. 

  I will forward your information over to our warranty department.

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17682325
  
  I am rejecting this response because:

  We definitely were given that number before as I wrote it on our contract from a time we called. Though I am not surprised that there would be no record based on some of the interactions we've had with your company. we talked to someone at the service department at some point who told us that we were out of our warranty and that they would send our information to someone above them since they had seen where we had called before and nothing came from the calls,  we also told them we were not paying to have it serviced since we have guards. The number we called from would be ********** or **********. 
  We have also talked to someone in person today who said they are sending our information to their project manager so they can get someone out here. But I do not trust it will be resolved until I see it happen. 

  Sincerely,
  
  *********************

  Business Response

  Date: 08/16/2022

  The number you provided above is not to our warranty department if you are in need of a service and were calling the wrong number. It states at the top right hand of the contract to please call ************ for any warranty related  purposes. 

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17682325
  
  I am rejecting this response because:

  The numbers I just provided are the ones I made calls from. As of today, I have still not heard anything back from anyone regarding this issue. No one from any department has called. The service manager I was told would get our info, hasn't called. At this point, I do not understand why we have to continue to call and repeat our selves for the same results. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/14/2022

  Please call our service department at ************, I have contacted the manger ***************** she will also be reaching out 

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17682325
  
  I am rejecting this response because:
  
  The work was finally completed after more than a year of trying to resolve it. The guys showed up, unannounced and unexpected, with no prior communication and fixed the issues literally within 10 minutes. Only rejecting to respond and let you guys know. the company really needs to work on their communication skills. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Homecraft 3/31, work scheduled for 4/1/22. Crew arrived from out of state, not licensed. Did not hang gutters correctly - no wedges, not level, leaking. Was told they would not cash check until fixed, then cashed check the next day.Crew installed leaf guards UNDER THE **** SHINGLES - damaging the roof integrity. Estimate to fix roof is $5,000.Have been getting the run around for 4 months.

  Business Response

  Date: 08/10/2022

  Mrs. ***** your statement above is false we did summited your information over to the insurance company as explained to you last Friday, unfortunately we are at the mercy of the insurance company. All of our calls are monitored and recorded.

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17660517
  
  I am rejecting this response because:

  As of 8/10, I have not been contacted by any insurance carrier.  Business refuses to provide the name of insurance carrier or any claim information, which is provided by carriers at the time claims are reported.  Also, I was first advised that a claim was reported over 2 weeks ago.  Claims adjusters do not take 10 business days to begin working on a claim.  Business is liable for damages, not their insurance carrier.  It is the business's responsibility to follow up with insurance for reimbursement.  

  Furthermore, I advised of the damage to my home in April, and it took until August to report it?  

  Claim information must be provided to me or a call from insurance by 10am ET tomorrow.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/10/2022

  *************** unfortunately we do not control the response time from another company. As previously stated all information has been handed over and will be taken care of by the insurance company 

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote on installing gutter and gutter covers. Agree to signed contact. After trying to schedule installation. They changed price. Increasing it by 773 dollars.

  Business Response

  Date: 07/28/2022

  I have informed our Service manager, they will be reaching out shortly. 

  Customer Answer

  Date: 08/02/2022

  Hello, i receive the response. Which said that someone would call me from Home Craft. No one has contacted me. It is 8/2/2022.

  Regards

  *************************

  Business Response

  Date: 08/08/2022

  Sir no contract was signed by you through HomeCraft however, as we explained on July 19th @ 3:00pm the lowest we would be able to offer to do the job is $5,465.00.

  Customer Answer

  Date: 08/09/2022

  Homecraft continue to not deal with issue. I was given a quote from sales and his manager. I confirmed by email that I accepted there bid. This is what the salesman request. Now there corporate office wanted to change the price. Is is bait and switch. Business can't be allowed to change price after accepting bid. The salesman guarantee the price for one year.  I expect them to do what they said they would do. 

   

  Regards

  *************************

  Business Response

  Date: 08/10/2022

  ****************** there was no contract signed with HomeCraft. We did send you the lowest price possible that HomeCraft would be able to do. If you would like to move forward we would be more than happy to assist you.