Complaints

This profile includes complaints for HomeCraft Gutter Protection of North Georgia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeCraft Gutter Protection of North Georgia, LLC has 12 locations, listed below.

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• 

  HomeCraft Gutter Protection of North Georgia, LLC

  500 Plantation Park Dr Loganville, GA 30052-4144

• 

  HomeCraft Gutter Protection of North Georgia, LLC

  5222 Old Hixson Pike Hixson, TN 37343-3931

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Vestavia Hills, AL 35216-5227

• 

  HomeCraft Gutter Protection

  10930 Switzer Ave #119 Dallas, TX 75238

• 

  HomeCraft Gutter Protection

  3409 Lorna Ln Hoover, AL 35216-5227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, I requested information from Homecraft on gutter installation. They did not respond at that time, so I went with another company.I heard nothing from Homecraft for 5 months, but then starting receiving phone calls from the company. I explained I no longer needed their product and asked them to remove my phone number from their call list. But they continue to call, every day or nearly every day. I have answered 3 calls and asked again to have them quit calling me. But they keep calling. I block each number they use, but they switch to a different number. I ask the company, once again, to remove my contact info from their system and stop contacting me.

  Business Response

  Date: 12/20/2022

  We do sincerely apologize as we just switched systems and are currently experiencing technical difficulties. I will make a note in our system however should you experience any issues please feel free to contact us at ************.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, or robocallers claiming to be this company, have called daily, sometimes multiple times a day, since August. I have asked to be removed from their call list, but the calls keep coming, but the phone number prefix changes. Since August, all calls have come from an 828-492-XXXX number, with the last 4 numbers changing every time. I am at my wit's end with these calls. I have never done business with his company and with these harassing calls I will never ever do business with them. They also fill up my voicemail, as they leave an 8 second long "blank" voicemail at every call, although I will occasionally get a voicemail that says they are calling from Homecraft Gutter Protection. Today in my frustration I answered the call, the girl who answered identified herself and as calling from Homecraft Gutter Protection, and I asked her to please place me on their do not call list. I have also submitted a complaint to the ****

  Business Response

  Date: 11/09/2022

  ***************** I apologize for any incoinvence our records state we have not contacted you since September 14 at 1:43PM by chance could it be under a different number I would like to help in anyway I can. 

  Customer Answer

  Date: 11/09/2022

  Good afternoon,

  I only have the one phone number, and we do not have a landline. And I do have to make a correction to my original statement where I stated we had not done business with your company in the past- my husband reminded me that we had, when we first moved into our house, so that was my mistake and I apologize. As far as the calls, they come from local numbers but are different every time, for example the last few were *****************-492-5397, ************, ************, ************, ************, ************, ************, ************, anyway you get the idea. Is this a call center that's utilized by the company that has their own records or something like that? They identify themselves as calling from the company so I am not just not sure why they would do that. I appreciate your response. 

  Business Response

  Date: 11/10/2022

  Absolutely, I will make sure to continue to look into this matter, in the mean time should you have any questions please feel free to contact me. My name is ***** and I am the regional reputation manager, my direct number is ************

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homecraft Gutter Protection, despite an earlier complaint with the BBB and a company response that they would no longer harass me with robo messages and cold calls, continues to contact me multiple times per day. I have spoken with numerous cold callers over the past week who have promised me I would get no more calls. My Friday 11/4 complaint with the BBB received an 11/5 response from Homecraft apologizing for the calls and again promised they had corrected the issue and that I would get no more calls. Since that time, I received two more calls yesterday and one today. Over the last two weeks, I have received dozens of calls from them despite my direct requests to take me off their call list and to not contact me again.

  Business Response

  Date: 11/07/2022

  Our records show we have not contacted you since the 2nd of November, Is there another number you may have used? 

  Customer Answer

  Date: 11/07/2022

  In response to the Homecraft message stating they have no record of me being contacted since 11/2/22. I am still receiving calls at the same, and only, phone number. Since you assured me of no more calls on 11/5/22, I have received multiple calls to that number from your system, including these incoming numbers:

  ************

  ************

  ************

  ************

  ************

  Additionally, the ****************** number you provided in your earlier BBB response *************), goes to a voicemail system identifying itself as the ******************* letting me know that no one can help me now and to leave a number and they will return my call.

   

  Business Response

  Date: 11/07/2022

  Thank you so much for that I will look further into this as we just switched to our new system, and greatly appreciate you being patient with us. 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18365946
  
  I am rejecting this response because: Calls are still continuing.

  So far, I have received two more robocalls today, and I'll be shocked if more don't follow. I am also surprised that no one at Homecraft has offered to speak with me directly about this issue. As mentioned in one of my earlier complaints, the "customer service" phone number provided dumped me into a voice mail system for the Warranty department. 

  As the next step towards resolving this issue, I would like to speak with someone in a management position at Homecraft who can discuss this issue, provide details as to how it is happening, and able to review what steps are being taken to resolve the issue. 

  In your response to this message, please include the name, email, and direct line phone number of that individual.

  Sincerely,
  
  ***********************

  Business Response

  Date: 11/09/2022

  As I have stated we are working on correcting the issue and doing further research as our system states you have not been called since the 4th. I will have a manger reach out to further assist you. 

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18365946
  
  I am rejecting this response because: Calls continue to come in, previous response promises were lies.

  Since the last response from Homecraft Gutter Protection on 11/7/22 -- informing me that the company was trying to discover the problem in their call system and promising to have a manager call me directly -- I have received over 25 additional robo call messages from the company, and never heard from a manager.

  In the last month, I have easily received 125+ calls from them, including both robo call messages and cold calls from live telemarketers. I have been promised for weeks that they are trying to fix their system. I have been given a customer service phone number to call that took me to a voicemail for a different department entirely. They have ignored my requests to provide a number I can call to speak live to someone at their company. I have talked to telemarketers who promised they were deleting me from their sales system, and I wouldn't get any more calls. I have never given them permission to call me. 

  I don't care if they can't figure out why I'm getting illegal phone calls from them. It does not matter to me that they can't get the company they've hired or the system they bought to stop making illegal phone calls. The company is responsible and accountable, regardless of whatever excuses they might have.

  I will ask again. Stop the robo and cold calls. Give me the name and number of someone I can talk to about this who has the authority to speak for the company. Or have them call me. I don't care, but this has got to stop!

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company prices are way over price. My main complaint is the constant harassing phone calls. I have asked several times for no more contact end they Im not interested and they contact me 15 to 20 minutes. I want the calls to stop.

  Business Response

  Date: 11/04/2022

  All Inquires from this customer have been closed 

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly receive phone calls from this company claiming that I went on line and inquired into their service! I have asked repeatedly to have my phone # removed from their files only to have my contact information moved to another phone line (area code 678). I received (10) phone call in one day from this company on a Saturday morning! My phone is used for business and all that I ask is that my phone # be removed to avoid any more calls from this company - which I will surely never use!Thank You!

  Business Response

  Date: 10/21/2022

  We did recieve an inquirey for this phone number however i have made sure to go in and close out all inquires made

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son whose home needed new gutters received a quote from Home Craft Gutters to remove and install new gutters along with 60ft. of facia board. The job was suppose to start on Saturday September 17th when my son was home. The first installer came but new nothing about installing facia boards so he walked away. We finally got ******************* who know what was going on and he completed the job on 21st. Immediately Home Craft Gutter charged my credit card for $3706. When I acquire about credit for the 30 ft of facia board that I was charge for and never used all I have heard is crickets! Also part of the contract was my son was to receive a manufacturer transferable limited lifetime warranty. I was told they email this. When i acquire about this to my son today, 9/27 he had receive nothing. I have send emails, left voice message to the office in ******* but as of today 9/27 there has been no response. I was asking for about $300 credit for the used facia boards but i feel I am owed a lot more for the time wasted in getting answers and my credit.

  Business Response

  Date: 09/28/2022

  ********************** your money for the difference was refunded to you, Please be sure to call and discuss with your bank. 

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gutter guards install at the beginning of 2021 by HomeCraft and the original installers did a great job. Then in April of 2022 we had to have our roof replaced so as to not void our warranty, we hired HomeCraft to uninstall the gutter guards and then once the roof was finished to come back and reinstall. The installer wanted to take the guards with him and I said no that we had a covered porch and a protected area for them. When the installer came back to reinstall he did not finish and he did take the rest of the gutter guards with him without my approval. It took several weeks to get him to come back and do the higher elevations. Once this was done we noticed three or more areas that were having water issues over flowing the gutters. I asked to roof company to come out and they flew a drone over and there were several areas where the gutter guards were missing. I have reached out to HomeCraft since the beginning of August to resolve this issue and cannot get them to come fix this issue and replace the guards. We have also notice the guards that were installed do not look correctly installed and are pulled ** in a few areas. We just need someone to help resolve this issue or give us our original investment back. We did tell them that the latest installer (******), who stole some of our gutter guards, is not allowed back on our property. I think that is reasonable since he did steel them and did not properly install them. I have tried calling and messaging **** the sales person. I have talked ***** the regional reputation manager and now she will not call back. I have been very nice about this but have told them if they will not fix this I'm going to have to call a lawyer. I couldn't get anyone to call me until I started posting on their FB page and IG page.

  Business Response

  Date: 09/29/2022

  Service is scheduled for Tuesday

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was showed a model of aluminum facial with a gutter attached to it to go up underneath my shingle to protect my facial board. They did replace some of my facial board but I did not get the aluminum piece to cover the facial board that goes up underneath the shingle. I called and asked him about it and they continue putting the gutters up without a aluminum facial behind it which I was supposed to be getting. If you got to sit outside and watch them do to work to make sure they're not doing no crappy stuff that's pretty bad

  Business Response

  Date: 09/16/2022

  ******************, I looked over your paperwork you were never charged for the aluminum fascia wrap and it was not on the contract you signed. I have included your contract and order form in my response. 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th 2022 I had gutters and gutter guards installed on my home. I was assured that no water would come over the gutters. I have caught a 10 gallon bucket of water coming off.. I had gutters put on my home because of moisture getting under my home. Now they want to charge me extra to correct this. I was also guaranteed my money back if they couldn't fix the problem if I had one.

  Business Response

  Date: 09/21/2022

  We Are currently working to address the customers concerns, and working diligently to come up with a solution.  

  Customer Answer

  Date: 09/21/2022

  As soon as Home Craft fixes my problem with the gutters I will except their response

  Business Response

  Date: 09/22/2022

  As promised we are working on a solution for your gutters, as we have already installed valley ******* free of charge to try and correct the water coming of the valleys with your metal roof. 

  Customer Answer

  Date: 09/22/2022

  When it is completed.  I will not dismiss my complaint until my problem is solved.

  Business Response

  Date: 09/22/2022

  Service was completed. Please let me know if there is anything else I can do. 

  Customer Answer

  Date: 09/22/2022

  They sent someone out today to seal around the seams and  guards of the 4 places that water was running over. When it rains and this is not going over I will dismiss my complaint

  Business Response

  Date: 09/23/2022

  Your service was completed Yesterday with completion sign off. 

  Customer Answer

  Date: 09/23/2022

  I signed that the service tech. came and sealed around the 4 places that water was coming over so I do not know if it is completed or not until it rains.

  Business Response

  Date: 09/26/2022

  Ma'am It may take weeks to rain, we did complete your service. You are inside of your one year warranty should you have anymore questions or concerns. 

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18020122
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/27/2022

  Again the service has been completed with Homeowner sign off. Should you need a additional service please contact the service department.

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18020122
  
  I am rejecting this response because:water is still coming over & I was guaranteed that it would not. I will not drop my complaint until water does not come over
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homecraft will not stop calling despite being told to not call. They call repeatedly, over and over and over. This is pure harassment. If you block the call, they will begin calling from a new number. Absolutely do not do business with this company.

  Business Response

  Date: 09/02/2022

  Good Morning,

  I have researched all information provided and can not find you in our system as ever being submitted or called. I do believe you have the wrong company 

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17896574
  
  I am rejecting this response because:
  I obviously am not going to leave the number and name of the phone number you are calling and harassing. There is no research needed on your end. The only thing you need to do is gain control of your robo callers or whoever you are using to harass people and stop. You know you are in the wrong and I am certainly not the only person because there are other complaints about the same thing. 

  Sincerely,
  
  *******************

  Business Response

  Date: 09/02/2022

  Sir we appolgizie however as stated we can not find any of your information provided by you in our system. 

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. I will pursue legal means if the harassing phone calls continue. 
  
  Sincerely,
  
  *******************