Complaints
This profile includes complaints for Team Pest USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/13/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 14, 2025, ********* was paid $125.00 to perform general pest control services at the property. They later claimed they were unable to complete the service due to missing keys. This statement is inaccurate. We immediately contacted them and requested that they return to perform the service for which they were already paid.On June 13, 2025, we received another email from Team Pest again asserting that the keys were missing. However, upon verification, all keys were accounted for and in their proper place. Notably, no other vendors have reported any issues accessing the propertythis issue appears to be isolated to Team Pest.We have since contacted their office to dispute their claims. Despite the facts presented, they continue to insist the keys are not available. At this point, we are requesting either a full refund or for Team Pest to return and complete the service that has already been paid for.Business Response
Date: 06/23/2025
Thank you for the opportunity to address this concern. On May 14, 2025, our technician was unable to complete the scheduled service due to an issue accessing the property. There was a miscommunication regarding the lockbox code, which led to the delay.
After further coordination, our manager visited the property on June 13, 2025, and completed the full pest control service. As the service has now been rendered, no refund is warranted.
We regret the earlier confusion and appreciate the opportunity to resolve the matter.
Sincerely,
Team Pest USAInitial Complaint
Date:04/24/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding Pest USA's lack of compassion and poor customer service.Due to a death in my family, I requested to postpone my scheduled pest control service from April to May. I've been a loyal customer for over 10 years, and I believe that under such circumstances, I should be allowed to reschedule without penalty.Despite my situation, I was told that if I did not allow the technician to perform the service in April, my account would be canceled, and I would have to restart at a higher rate. I found this response to be incredibly insensitive and unprofessional.I spoke with a manager named ****, and we both agreed to reschedule the service to May 3rd. However, I later received a text from a representative named ***** stating that my request could not be honored.I am currently grieving and made a reasonable request for a simple service reschedule. Pest USA's handling of this matter has shown a lack of empathy and respect for my personal circumstances.Their unwillingness to uphold the agreement made with their own manager further adds to my frustration.I am requesting that the agreement to reschedule my service to May 3rd be honored, and that no penalties or cancellations be enforced due to my request during this difficult time.Business Response
Date: 04/28/2025
Hi! Our regional manager, Will, spoke with Mrs. ********* to discuss everything with her. He explained our contract and listened to her concerns to come up with a resolution. Our service manager, ****, is going out to do her treatment on Friday May 2nd as agreed between Will and Mrs. ********** I have also attached a screenshot of the updated ****** Review for our Loganville location from Mrs. ********* to show that she is satisfied after speaking with Will.Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:03/07/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Team Pest USA has displayed negligence, misrepresentation, failure to provide contracted services, and unauthorized removal of property from my home. Their conduct has resulted in financial loss, property infestation, and unnecessary additional expenses for me and my household.Misrepresentation &Unauthorized Property Removal- When I signed up for service with Team Pest USA (8/2017), I was charged an upfront $100 for 4 rat boxes, which I was explicitly told was a purchase price, not a rental fee. The technician assured me that the initial $100 price covered purchase of the boxes so that we could retain ownership of them if we were to ever change pest control companies. I also paid $45 every 2 months for continued monitoring and refilling of the rat boxes. However, after canceling my service, Team Pest USA entered my property on 2/20/25 without consent (I explicitly protested) while I was out of town and removed the rat boxes. This was after we switched to a new pest company and had paid them to fill the boxes with fresh bait, which was wrongfully removed by Team Pest USA.Upon inquiry, the company contradicted their original verbal agreement, claiming they do not sell the boxes and that they were merely on loan. However, their contract did not specify that the boxes were rented, and the company failed to provide any written documentation proving their claim. Their unauthorized removal of these rat boxes amounts to trespassing and wrongful property removal.Negligence Leading to Rat ************************ Costs- Despite paying for ongoing rat box maintenance, they failed to regularly check and refill the boxes, which led to an active rat infestation inside my home, requiring me to pay out-of-pocket for a second home exclusion service.The companys failure to maintain the rat boxes demonstrates gross negligence and lack of professional responsibility. Their incompetence directly resulted in a worsening infestation, additional costs, and stress for my household.Business Response
Date: 03/14/2025
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration or inconvenience this situation has caused you.
Regarding the rodent boxes, we understand there was a misunderstanding about ownership. Our standard policy is that rodent bait stations remain company property and are included as part of the ongoing service agreement. However, we recognize that this may not have been clearly communicated at the time of your initial service. We apologize for any confusion. As a resolution, we returned the boxes to your property on 3/11.
In regard to your concerns about service frequency and rodent activity, we strive to provide thorough and effective pest control solutions. If our service did not meet your expectations, we truly regret that and take your feedback seriously. We would be happy to discuss this further to ensure we address any outstanding concerns.
Please let us know if there is anything else we can do to help. We value your feedback.Thank You,
Team Pest USAInitial Complaint
Date:09/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted this business for pest control in my residence. They performed a service on August 16. I discontinued Service because I didnt think they were doing a good job For the price of $65 per visit. Less than three weeks later I saw several bugs in my home. Part of their service is to come back and retreat if necessary. They told me they would not come back because I was no longer under contract with them. I would like a refund of my $65 because I still have pest in my home.Business Response
Date: 10/28/2024
Thank you for taking the time to share your experience with us. We apologize for any frustration or inconvenience caused by our service and understand your concerns. At Team Pest USA, we strive to provide effective, reliable pest control solutions, and were disappointed to hear that our service did not meet your expectations. While our standard protocol is to offer retreatments under an active service contract, we recognize the importance of your satisfaction and the need for lasting results.
To make things right, we will be issuing a refund of $65 for the service completed. This refund will be mailed to your address on file. We hope this helps demonstrate our commitment to your satisfaction and reinforces that your experience matters to us.
If theres anything else we can assist you with, please dont hesitate to reach out. Thank you again for your feedback.Warm regards, Team Pest USA
Initial Complaint
Date:10/30/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Team Pest USA representative came to my house a few days after I moved in on 8/3/23 to explain the termite contract I was required to purchase with the house and to sell their additional pest services. I agreed to a bi-monthly pest service, signed a contract with the team memberand requested that my credit card not remain on file. I was billed promptly for $49 on 8/4/23. A cancellation fee was not explained.A copy of the contract I signed was not provided. I never received the phone call from the office regarding my card remaining on file or to schedule the ******* service that was promised.On 8/7/23 a service person documented there was no pest activity found. My house is in the countryside and there is obvious insect activity. I do not have any proof that this service even occured because I was out of town.On 8/27/23 I made phone calls to multiple reps and the Team Pest USA office. Given I could not reach anyone, I left a message requesting a cancellation of service. On 9/5/23 the office finally called me and asked that I write them an email requesting termination of service, and explained there would be a cancellation fee of $200. I wrote the email on 9/5/23 requesting cancellation, and I received a response with the contract I signed attached. No confirmation of the cancellation was provied.One of the reps called me on 9/11/23 with the agenda of talking me out of the cancellation. I explained that I didn't think the termination fee was fair and the rep said he would make an effort to cancel the cancellation fee and call me back.On 10/3/23 I recieved a message that Team Pest USA would be coming by to do the service on 10/6/23 - almost exactly one month after requesting the cancellation of services in writing. I responded to the text that I had cancelled service and to not send a rep.I have received an invoice #******* dated 10/12/23 in the amount of $210 for "Contract Cancelation". I am requesting that the fee be removed from my account.Business Response
Date: 12/12/2023
****************,
The contract that you signed, which is attached here, did have a clause stating that we require a card on file and auto draft for all services. You did ************ line item. The contract also states that an early cancellation fee of 60% of the remaining contract amount is due after an early cancellation. However, we understand that you were unhappy with your service and do apologize for this. As a gesture of goodwill, we will waive all cancellation fees. The card that we had on file will be refunded in the amount of $210.00. Please allow 2-4 business days for us to process the refund. The amount of time it takes for the refund to reflect on your card is dependent upon your bank or financial insitution. We apologize for any inconvenience and wish you the best.
Initial Complaint
Date:01/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the beginning of this issue, our pest control company sold out to Pest USA, yet we did not hear from them for a year until we contacted them. Finally, we got in touch, reached a financial agreement to continue the pest control, and mailed a check for $275.00 to the invoice address in **********, ** in late December, 2022. The check was received and deposited on DEC 27, yet the business has contacted us as recently as January 12, 2023, and is still seeking payment as they say there is no record of payment. we have provided the check transaction number to the business and are awaiting a reply. Your assistance is requested in resolving this matter. Thank You, ***** and *******************Business Response
Date: 01/20/2023
We have spoken with both Mr. and Mrs. **** and have resolved the issue. the payment was received and deposited and their account is up to date. From our conversations the customer's are satisfied and we have upgraded their termite system at no additional charge. This new system will give them added protection. Pest USA is here to help in this matter further. If anything further is needed please let me know.
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