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Business Profile

Auto Air Conditioning

Auto Air of Macon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auto Air of Macon's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On **** **, 2023, I brought my 2014 ********* ****** in to check my air conditioning system. I paid $65.00. We were advised that we had to have a new compressor kit installed, which would cost $1382.51. We declined and picked up the vehicle on the same day. When the car was parked at home, we noticed that the radiator cooling fan was still running. When we called Auto Air of Macon, we were advised that the diagnostic would not have caused the issue. Now, we had to take our vehicle to the dealership and pay approximately $200.00 for another diagnostic. I want my money back and my car fixed!

      Business Response

      Date: 07/31/2023

      Thank you for sending us this issue.

      The vehicle was brought to us with an air conditioning issue. The A/C was not cooling.  We checked the air conditioning circuit and found that the compressor had failed and needed to be replaced. To ensure the best quality job, and following industry guidelines, we also replace the accumulator, orifice tube and put on new orings.  We follow the recommended time to service the air conditioning system.  The charge the $65.00 diagnosis fee for the time a mechanic spends checking the air conditioning system, putting on refrigerant guage set, inspecting the hoses, condenser etc. The complaint of a fan not turning off, unfortunately for Ms. ******* has no relationship to the air conditioning system. This is caused by a number of things, blocked radiator, engine over heating, but the most typical reason on a ********* ****** is a malfunctioning temperature sensor or relay.

      As a gesture of good faith, we are willing to refund the $65.00 diagnosis fee, but can assure Ms. ******* that the cause of her engine fan continuing to run was not caused by us checking the air conditioning system. 

      If you wish to contact Mac M***** on ************ we can organize the refund.

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I would need to leave my car over night. When I I got to Auto air they charged me $65 for a 5 mins diagnosis to replace the air compressor for $1400. The problem with my air condition was that it had too much Freon in it. Now the air is working fine. The quick diagnosis was to earn a quick $65 and replace the air compressor which did not need replacing. I feel this was and inappropriate diagnosis and more could have been done determine the issue. After speaking to other repair shops it was determined that by measuring the Freon level and releasing some of the fluid the problem could be resolved. I trusted and relied on Auto Airs expertise to provide me with a solid, fair and honest quote. I’m extremely disappointed with the misdiagnosed fee I was charged

      Business Response

      Date: 07/07/2023

      We apologize for the inconvenience and the misdiagnosis.  When the car arrived, the complaint was the air conditioning was working intermittently.  Upon inspection, the compressor was not pumping when the car was at idle.  We did not detect an overcharge of refrigerant.
      We are glad that you were able to get your issue resolved, unfortunate that we misdiagnosed the issue.
      We will gladly offer you a refund for the $65.00 diagnostic since it was incorrect.
      Please contact ***** **** ************************* ** ************ ** ****** *** ****** *************************** ** ************ to let us know when you would like to come by and get your refund processed.
      Again, we apologize for the inconvenience.

      Customer Answer

      Date: 07/14/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,
      ***** *******

    Auto Air of Macon is BBB Accredited.

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