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Business Profile

Mailing Services

The UPS Store - 1914

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The UPS Store - 1914's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store - 1914 has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I offered payment twice to UPS Store ***** and they did not post my payment.

      Business Response

      Date: 10/22/2022

      Business Response /* (1000, 8, 2022/10/10) */
      Please show the proof that you tried to pay before the expiry date.

      Its the responsibility of the renter to pay the rent before due date, by physically come to store and pay using any acceptable payment methods.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled a claim with ups last year and it has been on going since I did all the paperwork and proof per ups and it was approved they told me to contact the store because they would need to send paperwork back in to ups. I have called over and over and the store manager keeps saying it's being investigated ups is behind the store owner will call you to which none of the above has happened today was the final straw the manager will not answer everytime I call they say he is on break then when I go in he gives me the same lie as above I called to file a complaint today and csr said they couldn't help claims said they sent the paperwork to the store but have not heard back from them I asked her when did yall send the paperwork she advised September 2022 so once again I'm still out of my money and getting no help. I would like my refund and interest to due all the hassle lies calls run around avoidance I am getting

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/08/22) */
      Could you provide the tracking number and you phone number.

      Generally, claims that are filled by us are resolved with in couple of months.


      Consumer Response /* (3000, 7, 2022/08/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      ***************************** I HAVE SPOKE WITH MARK SEVERAL TIMES GIVEN THIS INFORMATION OVER AND OVER TO NO RESPONSE I JUST WANT MY REFUND


      Consumer Response /* (3000, 12, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Any update. I would like my refund.

    The UPS Store - 1914 is NOT a BBB Accredited Business.

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