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Business Profile

Transmission

AAMCO Transmissions
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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been told for over a month my car would be finished “this week” and still there’s been zero progress made. I know this because I’ve seen it still in the back storage lot and it hasn’t moved from that position in 2 months. Grass is literally growing around my car.

    Business Response

    Date: 03/18/2025

    **. ******, your dates and details are incorrect. Your vehicle has been moved into our secured service area each evening and out each morning since arrival. It very likely was parked, during working hours, in the same spot on some days (in clear view of our office). You could have confirmed this had you stopped by any time after hours or most other days when it was immediately in front of our office. You authorized work to be performed on 2/14/25, with a deposit in the form of a personal check, for special order parts. Your check was deposited the same day. Your check was then "Returned insufficient funds". So your parts order was halted until the deposit payment was confirmed, which did not happen until 2/21/25, causing a weeks delay and returned check charges. The vendor order could not be processed until 2/24/25. Delivery of all required parts was by Friday 2/28/25. All vehicles are placed in "Rotation", once all parts were received, on Monday 3/3/25. Work priority is on a first come first ready basis. This is influenced by proper payment / authorization and receipt of all required parts. Approximation of job completion is influenced by these many factors. Your 2 month reference is obviously false. Delays, on your part, have created most of your issue. The vehicles work is now in process. You will be contacted once complete. Please get your facts straight. All vehicles must be paid in full and picked up within 3 days of completion.

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