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Business Profile

Collections Agencies

National Credit Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for National Credit Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Credit Systems, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,986 total complaints in the last 3 years.
    • 644 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction is not mine, nor do I have any record of owing payments. My credit went down due to this unfamiliar posting of National Credit Systems, Inc. I would like this situation handled and corrected on my credit report  

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no third party. I am filing this complaint. Please remove from my credit report 

      Customer Answer

      Date: 05/12/2025

       
      Complaint: 23296406

      I am rejecting this response because: This account is not mine. I have no contract with national credit systems or landlord previous mentioned.

      Sincerely,

      ****** ****

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

      Business Response

      Date: 05/17/2025

      I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of The **********. This debt did not originate with our organization, nor do we have permission from The Guarantors Apartments to release Mr/Ms **** from liability for this debt.

      Mr/Ms **** has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are  currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms **** via email. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me  with any additional questions. 

      Customer Answer

      Date: 05/17/2025

       
      Complaint: 23296406

      I am rejecting this response because: I do not have a contract with the Guarantors or the 3 rd party National Credit System. I demand this debt be removed

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:05/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i did not give my information to any thrid party , i dont have a contract with any third party . i didnt not give permission for them to sell my information neither did i receive a contract as requested 

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23296336

      I am rejecting this response because i understand a previous landlord had gave you the collection but without my consent to do so and unfortunately its negatively affecting my credit report for something that is inaccurate, im simply asking that it be removed.

      Sincerely,

      Deziyah Laviscount

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

      Business Response

      Date: 05/17/2025

      The purpose of this posting is specifically, and only, related to the review you left on our company.  While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor.  Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state.  If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.

    • Initial Complaint

      Date:05/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did you authorize a third party company to file a BBB complaint on your behalf? No

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am not liable for this debt with ***** at twin lakes apts, I do not have a a contract with National Credit System, They did not provide me with the original contract as i requested

       

      please remove from credit report


      Customer Answer

      Date: 05/13/2025

       
      Complaint: 23288647

      I am rejecting this response because: i  did not authorize this and it is not a collection due to me this needs to be resolbed and removed off of my credit too please

      Sincerely,

      ***** ****

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

      Business Response

      Date: 05/17/2025

      I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of ************* *********************. This debt did not originate with our organization, nor do we have permission from ***** At ********** Apartments to release Mr/Ms **** from liability for this debt.

      Mr/Ms **** has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are  currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms **** via email. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me  with any additional questions. 

    • Initial Complaint

      Date:05/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hello. I did not authorize a third party. I may have hit the submit button multiple times causing that error. When I submitted, it gave me a red banner saying Issue. So I hit submit again. 

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

    • Initial Complaint

      Date:05/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I Aspen ********** made the complaint of the business in question. No third party was used. This company has opened and reported on my credit report that I did not authorize them to do so. I have no contract with them and have not received the contract in question when requested. I have never agreed to any debt to be paid by them. I am requesting that it be removed.

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No I did not have a 3rd party send a complaint.

      Business Response

      Date: 05/12/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Yes this is correct. The complaint came from me, Bayan Jouja. I want this report to be removed from my credit report. 

      Customer Answer

      Date: 05/27/2025

       
      Complaint: 23271361

      I am rejecting this response because: I have no contract with this business, and I have no business with them. 

      Sincerely,

      Bayan Jouja

      Business Response

      Date: 05/22/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

      Business Response

      Date: 05/28/2025

      I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of *****************. This debt did not originate with our organization, nor do we have permission from Strata Apartments to release Mr/Ms ***** from liability for this debt.

      Mr/Ms ***** has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are  currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms ***** via email. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me  with any additional questions. 

    • Initial Complaint

      Date:04/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I authorized the complaint 

      Business Response

      Date: 05/06/2025

      Your contract was with your previous landlord who placed your account in our office for collections. 

      I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.


      Customer Answer

      Date: 05/06/2025

       
      Complaint: 23270146

      I am rejecting this response because:

      Sincerely,

      ******* *******

    National Credit Systems, Inc. is NOT a BBB Accredited Business.

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