Collections Agencies
National Credit Systems, Inc.Headquarters
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Complaints
This profile includes complaints for National Credit Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,986 total complaints in the last 3 years.
- 692 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against National Credit Systems regarding a collection account allegedly opened on July 21, 2023, with a balance of $9,408.I have not received proper documentation validating this debt, nor was I notified adequately as required under the Fair Debt Collection Practices Act (FDCPA). Additionally, I believe there may be inaccuracies in the way this account is being reported to the credit bureaus.I formally requested validation, and I have yet to receive a full itemized breakdown proving the legitimacy and ownership of this alleged debt. I believe this may be a case of inaccurate reporting, and the continued presence of this account is damaging my credit profile unjustly. It was closed then reopened on my report without validation. I am requesting an immediate investigation and full deletion of this account from all ********************** bureaus, as it is currently unverifiable and does not meet federal reporting standards.Customer Answer
Date: 06/25/2025
No third party did it a complaint it was me.Business Response
Date: 07/03/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Customer Answer
Date: 07/03/2025
Complaint: 23515285
I am rejecting this response because: I have already attempted to resolve this matter through formal channels, including directly disputing the account, submitting complaints through the ***** and requesting validation of the alleged debt.
To date, I have not received sufficient evidence or legal validation of the debt in question, nor proof that NCS has the legal right to report or collect this debt. As a result, I continue to dispute the validity and accuracy of the account.
Additionally, my review stands based on my experience and the lack of compliance with **** and FDCPA guidelines, which include failure to validate and verify upon request.
If this matter is not resolved promptly and in compliance with all applicable laws, I will continue to escalate through all available regulatory and legal channels.
Sincerely,
***** ******XXX-XX-5694
Business Response
Date: 07/04/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.
In addition, I am enclosing the documentation NCS received from Orion on orpington Apartments supporting the charges that they accessed to Mr/Ms ********************** hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.Initial Complaint
Date:06/24/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with national credit systems. I do not have a contract with national credit systems. they did not provide me with the original contract as I requested.Customer Answer
Date: 06/25/2025
NO, im a person and I'm not liable for this debt with VILLAGE OF ******** APTS. I do not have a contract with national credit systems. they did not provide me with the original contract as I requested.Business Response
Date: 07/03/2025
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Initial Complaint
Date:06/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing a $16,230 debt being reported and collected by National Credit Systems, Inc. (NCS) related to a lease agreement with ********************************, located at ***************************************. The lease was originally signed in 2023.Although I do not have written proof, I verbally informed the property management company prior to the lease start date that I would not be moving in. On December 12, 2023, I received a formal settlement letter from The ***************, the property manager, acknowledging that I never took possession and agreeing to release me from further obligations with a reduced settlement amount of $5,160.Despite this settlement and acknowledgment, National Credit Systems has continued to report the full original debt amount of $16,230 to credit bureaus and has pursued collection efforts without providing adequate debt validation.The nature of this dispute involves improper and misleading debt collection practices and inaccurate credit reporting. I have not paid any money to the debt collector or the original company beyond this dispute.I have attempted to resolve this issue by disputing the debt with National Credit Systems and the credit bureaus but have not received proper resolution or removal of the inaccurate debt.I am requesting:Immediate removal of this debt from my credit reports.Written confirmation that all collection efforts related to this debt will cease.I have all relevant documentation, including the settlement letter and correspondence, and can provide these upon request to facilitate resolution.Customer Answer
Date: 06/25/2025
Hello, I am the original complainant regarding this issue with National Credit Systems. I did not file a second or duplicate complaint, nor did I use any third-party services. I attempted to upload a photo ID to verify my identity, but the file size was too large. I am now re-uploading a resized version for your review.
Please let me know if you need any additional information to confirm I am the original filer. Thank you for your time and help resolving the issueThis debt is related to a lease with ********************, which is owned/managed by The ***************. ***** issued a settlement letter on December 12, 2023, acknowledging I would not be taking possession of the unit and offering to release me from full lease obligations. National Credit Systems is attempting to collect on this account despite that agreement.
Business Response
Date: 07/03/2025
I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of *******************************************. This debt did not originate with our organization, nor do we have permission from University house Central Florida Apartments to release Mr/Ms ****** **** liability for this debt.
Mr/Ms ****** has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms ****** via email.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.Customer Answer
Date: 07/03/2025
Complaint: 23514661
I am rejecting this response because:****** ******
***************************************************************************
Better Business Bureau Customer Relations
Re: Complaint ID ******** ********************
Dear Customer Relations Representative:
Thank you for forwarding National Credit Systems (NCS) recent response. I remain not satisfied for the reasons outlined below:No contractual liability I never took possession of, nor paid any deposit for, the unit at ********************************. Before the lease start date the leasing office confirmed that my file would be closed and I would bear no financial responsibility.
Invalid debt & credit damage Because no debt exists, NCSs collection efforts and credit-reporting activities are unfounded and have already harmed my credit.
Outstanding legal demand On June 27, 2025 I served NCS (via certified mail, return-receipt requested) with:
a Notice of Intent to *** for violations of the ****** FCCPA, and FCRA, and
a second dispute letter detailing the factual errors in their file.
NCS has received these documents but has not provided a substantive reply.
Additional documentary proof That same mailing also contained:
a notarized Non-Occupancy Affidavit attesting that I never resided in the apartment, and
printed e-mails from **************** (Lark) staff confirming I did not move in and that any settlement offer was purely a courtesy despite no charges being incurred.
These records further demonstrate that the alleged debt is invalid.
Requested Resolution
I respectfully ask the BBB to require NCS to:
Delete every tradeline related to this alleged debt from all credit-reporting agencies;
Cease all collection activity immediately; and
Provide written confirmation to me (with a copy to the BBB) that the account has been permanently closed and deleted.
Next Steps & Escalation
If NCS refuses, please advise me of the BBBs escalation procedures. I have already filed complaints with the **** (ID **************** and the Florida Attorney General, and I am prepared to pursue all available legal remediesincluding small-claims or civil litigationshould this account remain on my ********************** file.
Thank you for your continued assistance. Please confirm receipt of this response and its attachments at your earliest convenience.
Sincerely,
****** ******
**************
*******************************
Attachments (PDF & JPG):Notarized Non-Occupancy Affidavit
University House e-mail thread (full headers)
USPS certified-mail receipts (for the June 27 notice and dispute letter)
Notice of Intent to *** (dated 06/27/2025)
Second Dispute Letter to NCS (dated 06/27/2025)
Current credit-report excerpt showing the NCS tradeline
Sincerely,
****** ******Business Response
Date: 07/09/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Customer Answer
Date: 07/09/2025
Complaint: 23514661
I am rejecting this response because:
BBB Complaint ID: ********
Dear Customer Relations Representative:
Thank you for forwarding National Credit Systems, Inc.s response. I have reviewed their statement, but I remain **unsatisfied** for the following reasons:
1. **Invalid debt.** I never took possession of the unit at ************************ (****), never paid any security deposit, and never signed or returned any lease beyond the mistaken online application.
2. **Property manager acknowledgment.** Attached are emails from Larks leasing office confirming that my application was cancelled, that they considered the file closed, and that I incur no liability.
3. **Prior dispute correspondence.** On June 27, 2025, I sent NCS a notarized Affidavit of Non-Occupancy and supporting documentation (including the above emails). I have also filed complaints with the **** (ID **************** and the Florida Attorney General.
Because the debt is demonstrably invalid, I respectfully request that:
- NCS provide, within **7 days**, a copy of **any** signed lease agreement or other proof I ever entered into a binding rental contract.
- NCS immediately delete all references to this account from my ********************** reports and cease all collection activity.
If NCS cannot substantiate the debtand given my strong documentationI ask that BBB keep this complaint open until NCS confirms deletion. Should NCS fail to respond satisfactorily by **July 16, 2025**, I will escalate this matter to small claims court and seek all allowable fees and damages under the ***** and *****
Thank you for your assistance. Please let me know if you require any additional information.
Sincerely,
****** ******
**************
tafar ***************
Sincerely,
****** ******Initial Complaint
Date:06/23/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with National Credit Systems. I do not have a contract with National Credit Systems, they did not provide me with the original contract as I requested.Customer Answer
Date: 06/24/2025
Yes this complaint was written by me Adam Hammam the consumer and is most definitely not from a third party. Again I’d like to request the BBB help in getting these collections removed from my credit.Business Response
Date: 06/27/2025
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Initial Complaint
Date:06/23/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with National Credit Systems. I do not have a contract with this collection agency, they did not provide me with the original contract as requested.Customer Answer
Date: 06/23/2025
No. There was no third party invovled.Business Response
Date: 06/26/2025
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Customer Answer
Date: 07/02/2025
Complaint: 23507252
I am rejecting this response because:I am not responsible for this debt.
Sincerely,
******* ********Business Response
Date: 07/04/2025
I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of **********************. This debt did not originate with our organization, nor do we have permission from Monaco Park Apartments to release Mr/Ms ******* from liability for this debt.
Mr/Ms ******* has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms ******* via email.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.Initial Complaint
Date:06/23/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
National Credit Systems is currently reporting an unverified collection account (Account #******** on my credit report. The alleged original creditor listed was unable to confirm the balance being reported nor could they verify that this debt was ever sold or transferred to your company.Additionally, the account is being reported as opened in 2020, which places it outside the statute of limitations for collection in the state of *****. Despite this, neither National Credit Systems nor the original creditor has provided any of the following required documentation:A signed agreement or contract bearing my name Billing statements outlining the charges that make up the balance A formal notice of charge-off or delinquency Any written notice or validation sent to my address To date, this debt remains unverified, unsubstantiated, and legally unenforceable.While you may be barred from initiating legal action due to the statute of limitations, I am well within my rights to pursue litigation and seek monetary damages for willful noncompliance and emotional distress. Given that even the alleged original creditor cannot locate the account or verify the details, it would be extremely difficult to prove the legitimacy of this debt in court. This is not a dispute this is a formal demand to comply with federal consumer protection laws. Please take immediate action to remove this account from my ********************** report.Customer Answer
Date: 06/27/2025
There is no third party acting on my behalf. I, ****** *******, submitted a complaint against National Credit Systems due to inaccurate information on my consumer report. Please proceed with submitting this complaint to the company.Business Response
Date: 07/03/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Initial Complaint
Date:06/22/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by ******************************************* Name] on my credit report. This account is inaccurate, unverified, and in violation of the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards required for reporting, I am requesting its immediate removal. If the furnisher cannot provide adequate and verifiable documentation to validate this account, it must be deleted from my credit file in accordance with federal law.Customer Answer
Date: 06/22/2025
Dear Customer Relations Representative,
Thank you for reaching out to me regarding my complaint submitted on June 22, 2025, against National Credit Systems, Inc.
I would like to confirm that I did not authorize any third-party company to file this complaint on my behalf. I submitted it personally as the consumer involved, and the complaint reflects my own concerns.
Please continue processing my complaint accordingly. Let me know if you need any further information from me.
Sincerely,
Mohamed Hoza
533 W Montgomery Ave
Rockville, MD 20850Business Response
Date: 06/26/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at [email protected]. Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Initial Complaint
Date:06/21/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Inwood Place apartments, I do not have a contract with Nation Credit Systems, they did not provide me with the original contact as I requested.Customer Answer
Date: 06/22/2025
I want to Clarify I have filed this complaint on my behalf.Business Response
Date: 06/26/2025
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Customer Answer
Date: 06/27/2025
Complaint: 23502338
I am rejecting this response because:
I never signed a contract with National Credit Systems.
Sincerely,
Qualeah ********Business Response
Date: 07/01/2025
I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of ***********************. This debt did not originate with our organization, nor do we have permission from Inwood Place Apartments to release Mr/Ms ******** from liability for this debt.Initial Complaint
Date:06/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**Complaint Statement:**I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Customer Answer
Date: 06/22/2025
To Whom It May Concern,
I, ClarAisha ******** am writing to formally dispute an invalid account reported by **********************. The information is unverified, inaccurate, and violates The Fair Credit Reporting Act (FCRA).Business Response
Date: 06/26/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. Please provide us with the phone number called along with the date and time of the call. We should then be able to review the call(s) for quality and professionalism. You can send it to ************************************ Thank you in advanced for providing this information so we can improve our service.Customer Answer
Date: 06/27/2025
Complaint: 23502327
I am rejecting this response because:
I have never done business with this company therefore I wouldnt have any contact information to resolve the issue at hand. You have violated the Fair Credit Reporting Act (FCRA)Sincerely,
Claraisha ********Business Response
Date: 07/01/2025
The purpose of this posting is specifically, and only, related to the review you left on our company. Please provide us with details on your situation, including as many of the following items as possible: 1. Date and time of the call(s) in question 2. Your account ID 3. Your phone number we called or from which you called our office. NCS regularly reviews and monitors calls. Our calls are recorded, so we should be able to determine if your claim is accurate as described, whether our agent acted appropriately, and if additional actions are needed. You can forward this information to ************************************ Thank you in advanced for providing this information so we can improve our service.Customer Answer
Date: 07/05/2025
Complaint: 23502327
I am rejecting this response because:This is the first i've heard from you, or any other company on this matter therefore, in accordance with Section 809 - Validating Debts of the Fair Debt Collection Practices Act, I respectfully request that you provide me, in writing, the following:
What the money you say I owe is for,
Identify the original creditor;
Provide a verification or copy of any judgment (if applicable);
Show me that you are licensed in my state, and provide me with your license numbers (if applicable).
Sincerely,
Claraisha ********Initial Complaint
Date:06/20/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with three hundred **************, i do not have a contract with national credit system, they did not provide me with the original contract as i requestedCustomer Answer
Date: 06/21/2025
No I don't authorize a third party and I am the consumer
Deontoe parks
*******************************
*****************
Business Response
Date: 06/27/2025
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Customer Answer
Date: 06/27/2025
Complaint: 23499115
I am rejecting this response because: I don't have a contact with the third party and I am the original creditor
Sincerely,
Deontoe ParksBusiness Response
Date: 07/01/2025
I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of 300 ********************. This debt did not originate with our organization, nor do we have permission from 300 Riverside Apartments to release Mr/Ms ***** from liability for this debt.
Mr/Ms ***** has disputed her debt and NCS, as required by law, has submitted her dispute to the ****. We are currently investigating this claim, once we receive a response we will forward the outcome to of Mr/Ms ***** via email.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
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