Reviews

This profile includes reviews for Benevis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Benevis, LLC has 146 locations, listed below.

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  Benevis, LLC

  1090 Northchase Pkwy SE STE 150 Marietta, GA 30067-6407

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  Sunnybrook Dentistry & Braces

  2650 Beach Blvd Biloxi, MS 39531-4517

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  Benevis, LLC

  4054 Buford Hwy NE Atlanta, GA 30345-1678

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  Allington Dental

  4754 S 14th St Abilene, TX 79605-4733

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  Creston Dental & Braces

  625 Highway 28 Byp Anderson, SC 29624-3009

Review Details

• Review fromAC D

  Date: 05/04/2024

  2 stars
  I hope this email finds you well. I am writing to express my extreme disappointment and frustration with the service I received at your dental office today, specifically regarding the interaction with your manager, ******.Today, I visited your office to have my permanent crown put on, which was ordered and came in as expected. However, the experience quickly soured when I encountered issues with the billing and was met with unprofessional behavior from ******.Upon questioning discrepancies in the billing, instead of addressing my concerns with professionalism and empathy, ****** became increasingly rude and dismissive. Despite my attempts to clarify the situation, she displayed impatience and annoyance, even belittling one of your aids, *****, in front of me. Furthermore, the lack of clarity and transparency in the billing process is deeply concerning. I was quoted one price for starting braces, only to be presented with a significantly higher amount upon payment. Even after catching the mistake in the breakdown, ******'s attitude remained hostile and unapologetic. What is particularly distressing is the complete absence of empathy and accountability from ******. At no point did she acknowledge the error or attempt to rectify the situation in a professional manner. Instead, she insisted on immediate payment and threatened to halt further treatment until the amount was paid. I also stated the dentist said that it can be billed she rudely stated well the dentist will get paid regardless. Almost insinuating that she wont, like she works on commission. If she doesnt Im not sure why that was expressed. I want to emphasize that I expect a higher standard of professionalism and customer service from your establishment. No customer should be subjected to such disrespectful treatment, especially when seeking dental care. Moving forward, I kindly request a thorough investigation into this matter and appropriate action taken to address the issues raised.

• Review fromCailyn H

  Date: 04/24/2024

  1 star
  I've had a lot of bad experiences with dentists, but by far this one has me the MOST angry. My fiance has severe anxiety toward the dentist. I made this VERY known to the people involved in scheduling his appointment. He wasn't put to sleep during his appointment, okay fine. That's the complete opposite of what I wanted, but sure. Then, when he starts having a panic attack, what does the surgeon do to calm him down? ***** at him, swears at him, and belittles him!!! I genuinely am dumbfounded at how someone can be so heartless. Nobody in that office knows how to handle a patient with anxiety, nor are they willing to accommodate it. I swear I will never allow him to step foot in this office again, nor will I take this sitting down. NEVER STEP FOOT IN ******* DENTAL IN **************** **

• Review fromRanae J

  Date: 03/15/2024

  1 star
  I checked my son out of school for the third time to get some fillings on the left side of his mouth. Being as though the last time he was there and parents can't go to the back with their kids he came out with a horrible scrape above his lip that they began to deflect when asked about, I mentioned going to the back with him this time. I was told to wait some more time and was then called in the room for them to say because I asked about it the dentist didn't want to touch him so they could reschedule yet again and send him to another location. Inconvenient. They take your payments yet there is no corporate office or anyone to talk to about anything. This is a rip off at its finest. Take the money s**** the patients and their complaints wasted time etc. Had to put a star didn't want to!!!!

• Review fromCasey R

  Date: 03/13/2024

  1 star
  Creston Dental and Braces is a f****** joke. Not only did they deny me my daughters records but they did so because they did a procedure on my child after they were told no. The nurses argued about why the doctor did the procedure because they knew we told them no. This is only the beginning. My efforts to resolve this issue they have overlooked me. They also billed our healthcare instead of the dental insurance and have not made any effort to correct it!

• Review fromRoberto T

  Date: 03/01/2024

  1 star
  A simple request was refused. I asked the office manager at the 50th street location for a more detailed receipt for my wife's dental treatment because my initial Flexible Spending Account claim for reimbursement was denied. Although she printed one out that included the necessary *** codes, it did not include the name of the treating dentist on it. I very politely asked that she please add the name of the dentist to it, and she flatly refused to do so, because the software didn't include the name. I asked to speak to her manager and she replied that the regional manager was not currently available. Also, she refused to give me the manager's phone number stating that she wasn't allowed to give it out. There was only a partial accommodation to my simple request. No other offers to help occurred.

• Review fromSally F

  Date: 01/31/2024

  1 star
  At the ********* dental office in *****, I was given a quote on 8 January then when I asked questions on 22 January after having my 19 January appointment canceled, the dentist didn't put in the 6 month procedures in my price quote which would have cost me $500-$1000 more. We got it changed and I was able to get a new quote and an appointment for impressions on 31 January at 4pm. I was called at 9am 31 January and they left a voice mail that they needed me to come in a noon. I called back at 10am and told them I couldn't come in at noon. They said ok they were working around some schedules but would keep my appointment at 4pm. I thanked them and showed up at 3:45pm. I waited until 4:30pm and asked when I might be seen since I had been waiting ************************************************************ so early. At 4:40pm I was told it wouldn't take much longer. At 5:05pm I went back to the desk and again asked how long it would take. I was told a few minutes. At 5:10pm I spoke with the finance manager and told him how upset I was for the lack of customer service from his staff. He asked if I was too upset for the appointment and never did he say they were wrong in their customer services. I said I was leaving but I wanted to make a complaint. They gave me phone number that didn't allow you to place a complaint. I went back to the office and received an email address and have filed a complaint with the company CEO in hopes that maybe something can change within a company that is not ********* Dental or Benevis company, but actually a company owned by LT ***** ******************************** LLC as of 2020 due to Benevis going bankrupt.

• Review fromSabrina T

  Date: 01/26/2024

  1 star
  This company has poor customer service. The Dentist is ghetto. Horrible service, they need to CLOSED THIS BUSINESS.

• Review fromRandi S

  Date: 01/09/2024

  1 star
  If it would allow me to give no stars I would. Had an appointment for a Friday and it was canceled and moved to a Saturday, which was ok no complaints. Went to the app on Saturday with some moderate pain and they were nice and scheduled for the rest of my procedures for the following week. I called because of being in extreme pain and got an appointment same day, but then I get a call that they messed up and meant to refer me out to another place to do root canals etc. why didnt they say this at the initial appointment! Missed work for an appointment that they cant even do anything! Yes, they tried to get me scheduled at the other location but of course no appointments available! Im in so much pain and livid! Horrible communication and no care for the absolute extreme pain their mistake puts their patients in! I called my old dentist office and they will see me asap and perform the root canals on site. Not a complainer but their mistake is causing me to continue in pain and missing work. Dont recommend for emergencies or anything that needs root canals or crowns!

• Review fromChristine B

  Date: 12/27/2023

  1 star
  We had 4 appointments since June 2023 and they have ALL been cancelled by the practice. The office is closed, no hygienist, no dentist and no staffing. We get confirmations and we confirm and the day before the appointment get a text cancellation. We make plans to go and then *******, ** office cancels. No one answers the number listed to call. One time when we finally got through, an appointment was made. We showed up for the appointment and was told we had no appointment because that was their call center and they never received the appointment. Dont go here.

• Review fromNathan S

  Date: 12/23/2023

  1 star
  I had my 6mos checkup yesterday and since the ************** location closed, we automatically thought that we needed to go to *******. We enter the office to two ladies who are yelling at each other behind the counter and not paying attention to anything. Finally we get checked in and did paper work but we waited FOREVER to be called back, after we go back to get x-rays, the girl that did them got a little attitude with me! i cannot believe that she did. Nurses and Doctors were sitting down in the break room eating instead of attending to patients. Another thing that made me mad was the music being played in the room, why was I hearing the f-word, s-word and a-word (you should know what they are) being played in a primarily CHILDREN-attending dentist!!!!! This place has to be a scam because other reviews were stating that the consults were costing $4,000+!! NEVER GO HERE. I will probably not be returning