Complaints

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• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Dupree plumbing to do my house and then we found a big issue after moved in and I told them about it and they found there is sewer ***** under the house slab. I contact them and they send someone to change my toilet from regular toilet to power flush to see if its going to solve the problem but it didnt solve. The supervisor told me that they have to burst the concrete inside the house to fix it and they putting it off and they never show up to fix the issue and its been a while now and last time when I contacted them they told me that they closed the new construction department and they dont know. The supervisor told me that they close their door suddenly and he dont know what to do for me. My toiled back up all the time and flood my toilet floor every time we flush it. The supervisor name ******************* I sent an email to the lady (*************************) after they close the new construction department and she told me send me details and then I ask her for updates and she ignored me.

  

  Business Response

  Date: 02/02/2023

  The underground plumbing was installed properly and to code, inspected, and passed inspection by the local municipality. Unfortunately, work installed by other trades can be damaged throughout  the construction process. We do not feel that this is a result of improper installation and therefore are not responsible for the repair. Installing power flush toilets is more than enough to show good faith by Dupree Plumbing in trying to assist with this issue. Dupree Plumbing will gladly repair the issue at a fair price for the work that needs to be done if the customer wishes to proceed.

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18856219
  
  I am rejecting this response because:

  looks like you dont know anything about the issue because the sewer belly is under the house slab, not outside the house, no one touch the sewer pipe after your guys cover it up. Lets say like you said there is  another trade caused the belly, why only a part of the pipe has a belly and the other part not.

  the county inspection does not check the sewer pipe slope during construction they only ask for fill the pipe with water and check the end of it.

  Cherokee county does not require a gravel under the slab, so we didnt put gravel or run any heavy equipment over the pipe.We put the plastic and poured concrete right away. And I have a video for that. But you should install your pipe with properly bedding and cover it up correctly.

  Also by code the plumber is responsible to bedding very well around the sewer pipe to make sure its not sunken in or there is  no any big rock around the pipe. 
  there is no any trade work touch the sewer pipe, we poured the concrete slab right after you finished your work. 
  I attached a screen shot for conversation between me and ***** to confirm the issue and the repairing solution and he told me that Dupree plumbing will fix the issue properly but looks like you put it off till the one year warranty pass to say that. And surprised me about your bankruptcy and run away from your responsibility. 
  please call ******************* to ask him and I am sure he wont lie. 
  I have a recorded phon call with him to admit the mistake. 
  Last question: Why you installed power flush toilet instead of regular toilet if you feel like is not your mistake and its another trade mistake and you sent a guy every month to change the wax ring because the bathroom got flooded from the sewer backed up? 
  Also why you didnt say that from day one and just say it now after you filed bankruptcy? Looks like you were planing for that  

  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/26/2023

  We do not feel that this is a result of improper installation and therefore are not responsible for the repair. It is not an uncommon occurrence during the construction process. We do everything on our end to ensure that does not happen. The plumbing was installed to code, inspected an approved. 

  As for the toilets, installing power flush toilets was a way to try to help a customer, and show good faith by ********************** to try to help. It is not taking responsibility for the issue for improper installation. Again Dupree Plumbing will gladly repair the issue at a fair price for the work that needs to be done if the customer wishes to proceed.