Complaints

This profile includes complaints for Atlanta Auto Brokers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Atlanta Auto Brokers, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Atlanta Auto Brokers, Inc.

  487 Cobb Pkwy S Marietta, GA 30060

  
• 

  Atlanta Auto Brokers, Inc.

  PO Box 6638 Marietta, GA 30065-0638

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very, very disappointed!! I not only traded a perfectly working 2010 ***** Cameo back in July.I paid off the difference and a heafty down payment, and warranty totalling ****** for 2010 Range Rover with heating issue. The truck started running hot without warning seems like a leak of some hose now the head gasket has issues, that the warranty company that was referred to my husband and I by Atlanta Broker won't cover. I haven't driven the vehicle a full 4 months before it started overheating, my husband called Atlanta Auto and they refured him to this mechanic who didn't have the parts to remove the hose to replace the leak ( I can't make this up) so we had to take it to another mechanic who fixed the parts, but now the leak has caused fluids to leak in other parts of the exhaust system and need a new engine.I wish I never traded in my perfectly running Camero for this headache ??this isn't going to be cheap to fix.... Lies the vehicle was not driven for extended period of time once referred out, and I have towing receipts to prove it. So not only do you sell lemons you refuse to accept accountability just like the ******** warranty company you referred. Purchased in July, and the problem started in November after I started using the heater. Now it has 3 blown head gaskets, the mechanic is charging **** for dropping the engine to o check for a leak, just to find none..of course their referred warranty company won't cover it. And the mechanic says it will cost about **** hundred to repair. These people are selling bad cars and from other reviews I'm not alone.

  

  Business Response

  Date: 12/23/2023

  We are saddened to hear your vehicle is having issues and can assure you this was not an issue with the vehicle at the time of purchase. The vehicle was purchased in July and this issue arose in the month of November. A coolant leak on a vehicle can begin at any point in time, and the roughly 3 months that passed goes to show it was not an issue at the time of sale. Upon purchase of the vehicle you did in fact opt in to purchased a Service Contract. Unfortunately in this case the ************************ is not covering repairs. If you are not happy with the Service Contract you are more than welcome to cancel the coverage, which was relayed to you recently. When you contacted us in reference to your vehicle having a coolant leak we did refer you to a reliable trustworthy mechanic in the area to have the vehicle inspected. That was the last time we had any contact with you until a 1 star rating on ****** here recently. Based on your review as well as this complaint it is quite apparent as to why the Service Contract is not covering repairs. The vehicle was driven while overheating which caused your head gasket to blow. The Service Contract will not cover repairs for breakdown when the direct cause is neglect for running the vehicle while hot. When a vehicle runs hot it is only a matter of a few short minutes before extreme damage is caused. How can Atlanta Auto Brokers be held liable for something that is well out of our control. This coolant leak was not something that existed prior to or at the time of sale and developed months later.