Complaints

This profile includes complaints for Grand Motorcars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grand Motorcars Marietta

  1860 Roswell Rd Marietta, GA 30062-3908

  
• 

  Grand Motorcars Kennesaw

  890 Cobb Place Blvd NW Bld 200 Kennesaw, GA 30144-6819

  
• 

  Grand Motorcars

  890 Cobb Place Blvd NW Bld 100 Kennesaw, GA 30144-6819

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Grand Motorcars Kennesaw Vehicle: 2023 ******** CT4-V Blackwing VIN: ***************** We purchased a 2023 ******** CT4-V Blackwing from Grand Motorcars Kennesaw. Upon delivery, we discovered three major issues:1.Undisclosed cosmetic damage to multiple exterior panels.2.Driver assist sensors malfunctioning, likely due to the physical damage.3.Front brake rotors and pads are worn and need immediate replacement.These problems were not disclosed prior to purchase and are unacceptable in a vehicle of this year, type, and price.We contacted the dealership multiple times to report the issues and seek a resolution. As of now, Grand Motorcars has not responded or offered any remedy.Requested Resolution:We are requesting one of the following:Full reimbursement for the cost of properly repairing the vehicle, including bodywork, sensor repair, and brake replacement.OR Return of the vehicle and a full refund issued to the lender that financed the purchase.We bought this vehicle in good faith and were misled about its condition. We respectfully request BBBs help in resolving this matter.Sincerely,**** ****** ************ ***************************

  

  Business Response

  Date: 07/09/2025

  Mr. ******,

  We understand your concerns and appreciate the opportunity to respond thoroughly and professionally.
  After consulting with our management team and reviewing all relevant documentation, we would like to address the key points of your complaint:
  1. Following your report of a dead battery and a non-functioning emergency key upon delivery, we promptly issued a reimbursement of $440 to cover the cost of battery replacement and emergency lockout service. In addition, we mailed you an OEM ******** key valued at $250, per your request.
  2. You later raised concerns regarding cosmetic damage to the front bumper and low brake pads. Based on photographic evidence provided by the private transporter that you hired (which was only taken after the vehicle was loaded) and considering the low profile of the vehicle,  the damage may have occurred during or after transport. It is standard practice for transporters to take pre-loading photos, and unfortunately, none were provided in this case to establish the condition prior to loading, however the vehicle was sitting in our lot on excellent condition at the time of sale. 
  3. Regarding the brakes, we would like to clarify that the brakes were replaced with new components before sale. To support this, we have attached the repair order documenting the completed work.

  
  Despite these facts, and in a continued effort to resolve the matter amicably, we extended a goodwill offer to waive the remaining $1,646 balance that you still owe us this vehicle. While we respectfully declined your request for an additional $3,500 reimbursement or full return, our offer remains a fair and reasonable resolution based on the circumstances and supporting documentation.

  
  Please let us know how you would like to proceed. We remain committed to working with you professionally and in good faith.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23549265
  
  I am rejecting this response because: 

  Thank you for your response. However, I remain dissatisfied with how this matter has been handled, and I would like to clarify several important points:
  Battery and ***************************start="381" data-end="384"> While I appreciate the $440 reimbursement and the *** key that was mailed, this only partially addresses the broader issues Ive encountered with the vehicle. These initial problems immediately upon delivery should have been a red flag regarding the overall condition of the car and the dealerships quality control.
  Cosmetic Damage and *************************start="748" data-end="751"> Your claim that the damage likely occurred during transport is speculative and dismissive. The transporter you referenced had no motive to damage the vehicle, and the fact that there were no pre-loading photos only reflects a lack of documentation from your end. Regardless of when the damage occurred, the extent of the body damageincluding a damaged front bumper, passenger fender, rear bumper (with TWO DIFFERENT PAINT COLORS), and scratched rimsalong with low brake performance and malfunctioning safety sensors, suggests these issues were present prior to transport or due to undisclosed prior incidents.
  Brake *****************start="1354" data-end="1357"> I have reviewed the repair order you attached. Unfortunately, the current condition of the brakes contradicts the claim that they were replaced with new components. The performance of the brakes is subpar and does not align with what would be expected from a recently serviced or reconditioned braking system.
  This response does not fully address the core issue: I was sold a misrepresented vehicleone that was described as being in excellent condition but has since required substantial unanticipated attention and expense. Furthermore, the continued delay in providing the title paperwork only adds to the list of concerns.
  I am prepared to escalate this matter to the Georgia Secretary of State, and pursue legal remedies if necessary.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/10/2025

  I completely understand your frustration and your desire to escalate the matter. That said, I want to clarify a few critical points on our end:
  1. We have photos of the vehicle prior to it leaving our facility, before it went on the transporter. It was inspected and cleared by a body shop and showed no visible damage at the time. The only photos youve provided were taken after your transporter loaded it. Thats a key distinction. Standard transport protocol involves taking pre-load photos to document vehicle condition, before loading. If your transporter did not do this, thats a gap in their process, not ours.
  2. The brake work performed is documented and itemized in the ** we provided. You still have an outstanding balance of $1,600 that was never paid. I have the signed bill of sale and wire confirmation on file. Regardless, we are still offering to let you keep that $1,600 as a concession, with no admission of fault on our part. Thats more than fair under the circumstances.
  3. The title process is underway and will be sent as soon as the standard documentation clears, per Georgia DMV timelines.
  If you can produce clear evidence that the vehicle had this damage before it was loaded onto the transporter, we are open to a further discussion. But until that burden of proof is met, we consider the matter resolved on our end.
  Let me know how youd like to proceed.
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23549265
  
  I am rejecting this response because:

   

  Hello,
  
  
  In light of our ongoing discussion, could you please provide the photos you mentioned that show the vehicle's condition prior to it leaving your facility and before it was loaded onto the transporter? Specifically, we request detailed photos of the front bumper, fenders, and rear bumpers, as these areas show significant damage that we believe was present before transport.
  
  
  For your reference, I have re-attached photos below that clearly depict the previously mentioned damages. These images, as we have consistently stated, were taken to document the vehicle's condition.
  
  
  I must also reiterate our profound concerns about the vehicle's overall condition and the apparent lack of maintenance. The vehicle exhibits a terrible smoke odor, and smoking remnants were discovered under the driver's seat upon delivery, a detail that was unfortunately not disclosed by your dealership. This strongly suggests that the vehicle was not adequately cared for prior to sale.
  
  
  Regarding the brake concerns, the brakes are unequivocally not in working order, and this presents a serious safety issue. To confirm any work performed on the front brakes, we require a signed affidavit from your mechanic, clearly attesting that your dealership replaced or serviced the front brake rotors and pads. The repair order you previously provided only indicated work on the rear brakes, and our recent inspection confirmed the urgent need for front brake attention.
  
  
  Finally, concerning the title paperwork, we are now past the allotted time for this documentation to have been sent to us. This delay means your dealership is currently in violation of Georgia state laws. We urge you to expedite the provision of the title and registration paperwork.
  
  
  We look forward to receiving the requested documentation and a clear path forward to resolve these critical issues.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/15/2025

  
  As previously shared, we provided clear photographs of the vehicle while it was still on our lot prior to transport. These photos document the vehicles condition before it left our possession. To date, all images you have submitted were taken either during transport or after delivery, none provide evidence that the alleged damage was present before the vehicle was handed over to the transporter.
  At this point, the responsibility lies by you to provide documentation demonstrating that the damage occurred prior to transport. Without such evidence, we cannot accept liability for potential issues arising after the vehicle left our care.
  Regarding your concerns about the brakes, please note that the brake pads were replaced shortly before the sale. We attached the repair order for your reference. If needed, we can also provide a signed statement from the servicing technician to confirm this work was completed.
  Additionally, our records show an outstanding balance of $1,600 owed to the dealership. This amount remains due and payable. While we are committed to addressing valid concerns, we cannot be held accountable for assumptions or damages not supported by evidence.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23549265
  
  I am rejecting this response because:

  Thank you for your response. However, we must address several key issues that remain unresolved and further clarify our position.
  To date, you have stated that the vehicle was in acceptable condition prior to transport, yet you have not provided any photographic evidence to support this claim. If such documentation exists, we request that you promptly share clear, timestamped photographs of the rear bumper, passenger side fender, and fender liner. These areas currently show visible and significant damage that was not disclosed prior to the sale. The rear bumper in particular is two different colors, clearly indicating prior damage and a substandard repair that was never disclosed. The front bumper also shows poor repair work, and again, no such condition was mentioned at the time of sale.
  Furthermore, the passenger side fender and fender liner are visibly damaged, and the driver assist sensors are currently malfunctioning, likely due to these issues. These are not cosmetic defects but impact vehicle safety and functionality.
  Regarding the brakes, while you referenced a repair order, it is not sufficient to confirm the extent or quality of the work performed. We request a signed statement from your servicing technician specifying whether or not he worked on the front brakes. If he did, the statement must detail exactly what was done, including whether the front brake rotors and pads were replaced. If that work was performed, the technician needs to formally attest to it in writing.
  In summary, the vehicle was delivered with multiple undisclosed damages and mechanical issues, which materially affect its value and safety. At this point, we expect the dealership to either:
  Fully repair all the undisclosed damages and mechanical issues at no cost to us, or
  Accept the return of the vehicle and cancel the sale.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASE DATE: 11/30/2024 On the day I purchased this vehicle the battery light kept going on, told them I would not purchase the vehicle unless they replace the battery, they eventually did, I was given a temporary plate, they said the perm plate would come in the mail, the plate expired and I did not receive any plate or registration in the mail. I had to call them to find out where the plate and registration was, they told me they were sorry and it was never submitted to the motor vehicle and I needed to go to the motor vehicle to get the registration and the plates, the salesman reimburse me for the cost of the registration which was $20. they also told me that at the time of the purchase they could not find the 2nd key to the vehicle and would call me when it is located so I can pick it up, I never received a call, when I call and left message for the manager, no one returned my call, I also text the salesman, he never responded, I called again and someone in service **** told me the vehicle did not have a 2nd Key and I needed to go to my local ************* and purchase a key. I do not believe that this is right, and they need to give me another key free of charge since it was promise on the day of purchase.

  

  Business Response

  Date: 06/17/2025

  Good afternoon!

  We sincerely apologize for any inconvenience you've experienced.

  After reviewing your file and speaking with the team involved, we found no documentation or signed form indicating a second key was promised at the time of sale. Additionally, the Accessory Acknowledgement signed at the time of purchase clearly states the vehicle was sold as-is, and that some accessories (including additional keys) may not be included. We regret any miscommunication that may have happened, however, in this case we are unable to cover the cost of an extra key.  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23465986
  
  I am rejecting this response because:

  You are correct, I should have gotten it in writing, but I trusted your salesperson to do the right thing. Obviously, your team would not tell you the truth, but you choose to believe them.
  Yes, the vehicle was sold as-is, please send me a copy of the paperwork that we signed because I only have 1 sheet document that says BUYERS ORDER there is no writing on the back of the document and no Accessory Acknowledgement included in the paperwork signed and given to us at the time of purchase. 
  There was no miscommunication, I completely understood what I was told, I do not believe I am crazy. 
  I want you to take a look at the attach copy of the temp plates that expired January 14, 2025 and a copy of the registration dated January 16th, **************************************************************************************** that my plates were expired. I could have been pulled over by the police and given a ticket. The incompetence of your staff seems to be acceptable to you.

  Please reconsider your decisin.
  
  Sincerely,
  ******** ******
  
  

  

  Business Response

  Date: 06/24/2025

  As part of our standard delivery process, all customers are asked to sign an Accessory Acknowledgement form, which clearly outlines that the vehicle may come with missing accessories, including keys. In your case, we have this signed documentation attached for your records. Additionally, we have reviewed the sales file and found no signed "We Owe" form indicating that an additional key was promised at the time of sale.
  We fully acknowledge that verbal communication is important in the sales process, and I regret if there was any misunderstanding. However, the documentation signed at the time of purchase reflects the terms agreed upon, and unfortunately, we are unable to provide an additional key at no cost in this instance.
  Regarding your registration concern, we sincerely apologize for the inconvenience you experienced with the temporary plates and registration timing. This should have been handled more smoothly, and I completely understand how that situation could have been stressful. I will be reviewing this internally with our team to ensure we improve our processes moving forward.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car in February 15, 2025. Unbeknownst to me, I was about to go through the worst possible experience ever. My whole purchase is being handled as if I was the first ******** this dealership has ever had. From writing the wrong VIN on the check(which was bounced back twice) and I had to personally go back to my bank to print off a new check, to my tags being sent off a month and a half later, I have had all sorts of issues. I still have no title for a purchase that was conducted on February 15th, I have been charged a late fee for my vehicle registration, and I have been sent to ********* and Georgia DOR. The month is now June and I have received little to no help, as my car has been stuck in customs for a month. I am in the Navy and I am stationed overseas in *****, so the time difference plays a huge factor. I have been hung up on countless amount of times, I have asked to speak to the manager countless times, and I have been blatantly ignored and disrespected despite me remaining calm and respectful. This business is shady and likes to take peoples money without actually doing the work on their part. I cannot get in contact with them even though I am facing penalties with my bank from their mishaps and poor service and management. I need valid registration not only to pick up my vehicle from customs, but also to not face late title charges from my bank.

  

  Business Response

  Date: 06/10/2025

  First and foremost, we want to sincerely apologize for the series of frustrating and unacceptable experiences youve encountered since your vehicle purchase. We truly appreciate your service in the Navy and understand how critical reliable communication and efficient processing are.
  We want to assure you that your concerns are being taken seriously, and we will be taking immediate steps to resolve them..
  Thank you for your patience, and again, we are truly sorry for the impact this has had on you. We look forward to resolving this promptly and restoring your confidence in our dealership.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/12/2025 I visited Grand Motorcars with the intention of purchasing a vehicle.The vehicle had no damage listed on the carfax, and in fact no prior damage listed from any other source. Upon inspection, I found that the rear bumper was damaged, and the headlights had problems, to which Grand Motorcars specified they would cover in their "We Owe" portion of the agreement, and that the noted problems would be fixed. I ended up purchasing the vehicle in confidence that my concerns would be addressed, and was told that I would receive information the following week surrounding my service appointment. A week passed, nothing. 4/16/2025 - Contacted the dealer, was told it would be handled, nothing. 4/19/2025 - Physically showed up at the dealership to speak with someone. Was assured it would be handled. 4/29/2025 - Called to be put in contact with sales **** was told I would receive a call back. Did not.5/1/2025 - Left a voicemail, no return. 5/1/2025 - I fixed the headlights at my own expense at the indicators stopped working.The week of 5/12/2025 I have attempted to get in contact or get scheduled for service three times. My voicemails and phonecalls have not been ************** (5/19/2025) I attempted contact again, attempted to speak with the dealership manager. Voicemail. I didn't leave one, my confidence in the business is shot. I have a signed copy of what they owe in terms of repairs.

  

  Business Response

  Date: 05/20/2025

  Mr. ****,

  Please accept our apologies for the lack of communication and urgency from our sales department's side. We've reached out to our service manager and he's aware of your situation. Our customer service representative will be reaching out to you today to discuss a resolution. You can also reach our service department directly at ************. 

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  Grand motor cars has gotten me scheduled to inspect and repair my vehicle. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle service contract by the House F&I Manager **** with ******* ***** as finance manager. I have called 10 times. I spoke with ******* ********** ****** ****** who sold me the vehicle. Every time that I called I was either sent to a voicemail that is completely filled and not able to accept voicemails. One employee, a male, told me that he told ******* about the contract and that he is looking into it. One employee told me that my contract was through ******** and I contacted Assurant and they cannot find my Vin number. My vehicle is in service and need either the *************** contract name/number. I purchased this vehicle service contract for $4,917.00 and not one employee in sales, service or finance can tell me what company I purchased my contract with. In addition, my vehicle has been in the shop for multiple problems including the *** and ECM. A mechanic I took my vehicle to stated that the mileage is different than what is stated on the dashboard.

  

  Business Response

  Date: 05/15/2025

  Please accept our apologies for this oversight on our finance and sales team. They should've provided you with the correct contact information to our products department right away to avoid any delay and the escalation of the situation. Please contact our product specialist at *********************************** with the last 8 digits of your VIN and we will provide all the information requested right away.

  Again, we're sorry about the inconvenience. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle In February 2025. After purchasing the vehicle I still didnt get my vehicle until 3 weeks or so later lol. They had the vehicle for 10+ and just decided to fix the minor issues AFTER I purchased the vehicle lol. Every week it was something to why it wasnt ready yet. For all the confusion and stress this caused they offered to pay my first car payment April 7th. I am sitting in the dealership as I type. Been sitting here for hours and no one has approached me to get this situation resolved. Its 6pm and my payment HAS NOT BEEN MADE. I have PROOF FROM **** the finance guy and the sales *** that my car payment would be made. Im willing to take matters as far as possible because if I receive a late payment my attorney will then take matters into his hands. Just make my payment so I wont have to deal with you guys. Do yourself a favor and stay away from this dealership.

  

  Business Response

  Date: 04/10/2025

  Good morning *** *****, 

  I apologize on our finance team's behalf for this situation, this should've been addressed in a timely manner. Our corporate office was informed yesterday of the request and the refund check was printed and handed it to you.

  Again, we're really sorry for the inconvenience this may have caused.

   

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GRAND MOTOR CARS, LOCATED AT ******************************************************************** ENTERED INTO TWO(2) USED CARS CONTRACTS WITH ME(THE CUSTOMER), AND COMMITTED FRAUD, DECEPTION, POOR CUSTOMER SERVICE AND BREACH OF CONTRACT, BY KNOWINGLY, INTENTIONALLY AND WILLFULLY IGNORING, MISLEADING AND FRAUDULENTLY BREACHING TWO WEOWE CONTARCT, WHICH ARE DEARLERSHIP PROMISES TO PROVIDE A SERVICE AND/OR PRODUCT OR BOTH. IN THIS CASE, FIX A OIL LEAK ON A ******* NAVIGATOR AND SUPPLY A SPARE TIRE WITH ASSESSORIES FOR A ********. GRAND MOTOR CARS SERVICE DEPARTMENT INTENTIONALLY FAILED TO HONOR SAID CONTRACT AND IS LIABLE FOR THE SAME.

  

  Business Response

  Date: 03/21/2025

  Mr. ******************* you for bringing your concerns to our attention. After reviewing your claim, we would like to clarify a few key points. Regarding the Mercedes and the We Owe that is attached, this model doesn't require a spare tire or jack ****** as confirmed by the ******** dealership. In fact, providing or installing a spare tire on this model is considered a safety concern, which is why it wasn't included. We understand this may not have been fully explained at the time of purchase, and we apologize for any confusion. 
  Moreover, your ******* Navigator was scheduled to come into our service department multiple times in a period of 3 months after the purchase, where they addressed concerns beyond what was outlined in the We Owe agreement as part of a good-faith effort to provide excellent customer service. One of these visits even included sending the vehicle to a franchise dealership for a cruise control calibration, which we covered at no cost to you, the invoice was attached for your reference. During this period, a loaner vehicle was provided for your convenience. At no point during these visits did you mention an oil leak or a We Owe form as a concern, nor was it requested in any written communication with our service department. It is important to note that the We Owe agreements have an expiration date of 30 days, which was previously explained by our service manager a couple of weeks ago, unfortunately, your request to address this falls outside the timeframe covered by this policy (9 months after the purchase). We hope this clears up the misunderstandings regarding the spare tire and the oil leak. If you have any questions or would like to discuss this matter further, please dont hesitate to reach out at *************************************************************

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is a trash unprofessional dealership, I will be also reporting them to the state as well. I purchased a ****** with them back in January 2025. I was in ** when I was told everything was approved all I had to do was put down $9,000, So I said ok fine I sent the money over no problem. And I actually gave them an extra day to finish processing everything so I don't waste my time because I know how dealers are shady asf. So they told them everything is done and that I need to come there so I flew from *** to ******* expecting to sign paperwork and pick up my keys and leave with my car. Come to find out they just stared processing my application right when I got there after they lied and told me that everything was approved and done. So they ended up saying that I need to put an extra $5k down after waiting there for like 4 hours straight. My sales *** ****** was very shady and deceiving would just keep telling me a bunch of lies. This *** ****** lied to me after I had had the car for a couple months I realized I haven't received my license plate yet so I call him saying that my temp tag has expired and he lies and tells me that all I need to do is go to the tag office its there and the mail has been backed up. So I go there and the tag office informs me that the reason I haven't received my license plate is because the dealership never did the emissions test and they are supposed to do it not me. So now my tag is expired I cant legally drive the car to get the emissions test. Also not to mention they gave me a Gwagon with a dead battery and bald tires. This is a shady dealership from the sales Guy to the dam Finance guy and I and my people will be reporting them to the state! I am looking to get refunded for the dead battery that yall gave me and the bald tires that yall gave me. With all that dam money I put down on that car I shouldn't have to be paying for this stuff havent even had the car for 3 months. I also will need an extension on my temp plate!

  

  Business Response

  Date: 03/19/2025

  Good morning Mr. **************** apologize about this situation and the way it was handled. This doesn't represent our values as a company. Our finance director tried to contact you last night to amend the situation, but he received no response. One of our finance managers will be reaching out to you today as well, we will get this handled as soon as possible. If you don't receive any communication before the end of the day, please contact me at *************************************************************.

  Again, I'm sorry for the inconvenience.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with this dealership and strongly advise against purchasing a vehicle from them. Not only did I receive rude and unprofessional service from two male employees, but I also have serious concerns about their business practices. I strongly believe (and have evidence) that this dealership has altered Carfax reports on multiple vehicles, including one I previously sold to them and the one I currently purchased, which still has temporary tags. If true, this is fraudulent behavior that misleads customers into purchasing vehicles under false pretenses.When I visited for assistance, I spent half the day with no help. Despite multiple attempts, I was ignored. The service manager, ****, was dismissive and unconcerned. Another male employee, whose name I didnt get, made me feel very uneasyespecially as a woman. His demeanor was unprofessional, making the experience uncomfortable and frustrating.Additionally, I have serious concerns that this dealership may be involved in fraudulent Carfax alterations. After purchasing my vehicle, I noticed issues in the report that led me to believe the dealership altered the history to hide potential problems. The same concerns apply to the vehicle I sold them, as the details I later received didnt match the original report. If true, this is a serious violation of consumer trust and potentially illegal.Another major red flag: customers are required to leave a positive review before even driving off the lot. This is deceptive and likely explains their high ratings. However, once you leave, their service is completely different, and they refuse to take accountability.I urge BBB to investigate this dealerships business practices and determine if they are fraudulently altering Carfax reports. They should be held accountable for poor service, unprofessionalism, and possible fraud. Potential customers deserve to be warned about these deceptive practices.

  

  Business Response

  Date: 03/11/2025

  Good afternoon,
  We appreciate your concern. ****** is a third-party company, Grand Motorcars has no access to edit or alter any of their records, only pull the reports. ****** doesn't work 100% in real time; there may be circumstances where an occurrence may not be reported by the time of sale, and it may take weeks or months after the fact. We have no control over what is being reported or not, unfortunately. Our service manager was able to run a diagnosis on the vehicle the day of your appointment and provided a quote at our wholesale price, which is much lower than what it would cost you at any other service shop. This is still an option if you'd like to move forward.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24, 2024 I bought a **************************************************** *******. They sent the paperwork to the wrong address in my county and then once it got the the **** it was found to have errors and the *** sent it back to them on 1/2/25.The dealer says they never got the paperwork back and waited until 1/24/25 to decide to order a new paper title and to resubmit the ************ the meantime, I have called; texted and emailed no less than 30 times - to the sales person; the general manager; the main phone number; title team and any number of contact numbers and emails that I have been able to find/locate. I cannot get their Title team to talk to me and have received 2 emails from **** ******* and she refuses to call me back or answer my calls or texts and will not help me to coordinate or understand how to get this expedited and *********** the meantime, the dealer has accepted my payment for the tag and registration and I have received no support or service. I have called out the owner Rummy ******* on ****** Reviews and still have no resolution.Additionally, when I received the vehicle it had significant damage on the driver rear door and back quarter panel which cost me $847 to have fixed. I have not discussed this with them as I was trying to get my tag and registration prior to dealing with it. I have photos and receipts.

  

  Business Response

  Date: 02/12/2025

  Our title department is diligently working on resolving this issue as soon as possible. Unfortunately, due to outside circumstances completely out of our control, a duplicate needed to be ordered, which was informed by our title clerk previously. Because it's an out of state deal, the processing time for these type of requests is also longer than expected. Please rest assured that our team is actively checking up on your case.