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Business Profile

Wheelchair Lifts

AmeriGlide of Marietta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Lifts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stairlift for my daughter from this company in 2021. I paid $2625.94 Installation was $575.00. At the time of purchase I was told that the company had a buyback program but was not advised that there was a specific time that it had to occur within. At delivery and Installation I was given two remote controls and an invoice but no manufacturers instructions, manual or specifications. My daughter died just shy of three years from date of install. We didnt call immediately about the lift because we were in grieving. I called in April of 2024 to ask about the buyback and was informed that the buyback period on my lift had just expired. I asked the company if they would refer me somewhere else that I could get rid of it because its a constant reminder of my daughters death. They said they could not. Okay, so I sought to list it on the marketplace but soon realized I needed certain information. I called Ameriglide back on August 2024 for product dimensions and specs, which company would not provide. More but not enough characters left to detail the story. No resolution, poor customer care, broken promises, no manufacturers information which they initially removed and replaced with their own so that you can only go through them.

AmeriGlide of Marietta is NOT a BBB Accredited Business.

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