Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found a 6 ft snake skin in the cellar of ************************************************************* in Aug 2024. So I hired Critter Control ( now merged with ************************************************ to eliminate the snake problem. This giant snake disappeaared before they arrived. They claim they plugged holes and applied spray etc. In Sept 2024 I paid them $600 plus to do this. Every month after they inspected with a charge of $90.63. They found one snake in the cellar at that time. I ended their services in April 2025. 6 months later in Oct 2025 we found another 3 ft. snake in the cellar. We killed it. I called Critter Control again . Again paid them $611.82 in Oct. ********************************************************************************* there---but they never came back---the cold weather was setting it---so we waited. I called them in March requesting that they return in April to actually plug up any holes. Someone did show up in April, but said he did not have any of the materials with him that he needed---never saw him again!!! Then they called that someone would be by to do the work on May 28---no one ever showed up or called. I have called them repeatedly. Nobody there knew anything---a very stupid workforce!!!. I want my $611.82 returned so I can hire a real company to keep the cellar safe. I have really tried with these people---but they obviously are not a real company. PLEASE help me here. We are not talking about mice. If these things get into the house someone will die of fright. Thank you so much for your help.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15th I agreed to get services to remove something from my attic. But because there was no sense of urgency to get someone here to do it, and I felt that the price was too much; I decided to cancel the services. I spoke with **** **** and he told me that the refund would be around $1700. On May 22nd I received a refund for $1055.80. I called **** again to see why I only received that amount back and not the $1700 and he said that they had to do adjustment and that I would be receiving it. And at that time I asked him what was the charge for the service that guy was coming here to was costing me and he said $169. The $625.10 was refunded May 24th. May 31st $625.10 was charged again to my credit card. The service was not $800. The tech did not even go up into the attic and walk again to what if anything was up there. All he did was place mouse traps around the attic hole and came to check them every few days. If I known they were going to charge me $800 for that I wouldve told him not to even come back! I need my money back!

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reoccurring service was setup with Critter Control. Business consistently failed to uphold scheduling and communication expectations that were relayed during initial quote and agreement to service. On 22Oct2024, service technician stated they performed bait trap check and refill (on 22Oct2024). Account was charged $159 for the service. However, technician could not have performed bait trap check and refill on two of the four bait traps because technician never rang doorbell or knocked on door (or otherwise attempted to notify residents of his presence) to request access to the backyard (this was recorded on video). This is the second time this has occurred (being charged for a service that could not have been performed).I called Critter Control on 23Oct2024 and explained that technician could not have performed service. I was told by ****** (unsure of spelling) that a refund would be issued. I called 30Oct2024 and no refund had been issued, despite being approved in system (as communicated by ********).

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a Service Agreement with Trutech for exclusion and wildlife control. Trutech failed to perform the work properly and the exclusion is defective. I have notified Trutech on several occasions about this failure. Most recently, sixty days have passed and Trutech has failed to take steps to exclude the wildlife or properly respond to my request for exclusion.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sought bat removal and control summer 2023. Services to remove bats and prevent renesting done in August of 2023 with 1 year warranty. Paid monthly fee through early winter for deterrent spray. Canceled fee with assurance that initial warranty would hold for 1 year. This year evidence of bats noted again on back porch and evidence of home entry in guest bedroom. Called regarding this on 4/29/24. Appt scheduled for 5/1/24. No show. Called twice and assured both times they were coming. They did not. Called back and told that since it was after May 1, they could not remove bats from exterior due to blackout season (not informed of this when I called 4/29). I asked that they at least come out to seal home from bat re-entry. Stated they could not do this either according to NC law. Called NC wildlife services who forwarded me to NC health ***** was **** that they could seal house. Called back 3 times since then and assured someone from local office would call back. No call received after several phone calls and 2 weeks of waiting. Have paid over 4000 dollars for these services and are asking that company honor warranty. Initial contract and photo of back porch bat excrement attached.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was 6000 a year to control rats. They have no warranty but claim 100 customer satisfaction. We started in November and continue to have rats in the house decomposing on beds and causing ******* in damage as a rat chewed our hose to the dishwasher. I have not requested damages but want to cancel the service for obvious reasons and receive ************************************************** They said not in warranty. But Im not asking for warranty but satisfaction guarantee and canceling the service. They will not give me the number for regional office just customer ********************** in ******* and live chat on line. They said they are not allowed to give a number but just customer ********************** who promises a call back that never comes. I have exhausted every way to just talk to a person after weeks

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very unethical with the services they provide. I used them last year for a bat issue and paid almost 2.5k in services.Less than a year later the bats were back (not even sure if they ever left) so I contacted them and mentioned the warranty stated on the contract. They came over made several excuses of why warranty couldnt be fully honored and gave me a laughable ****** of several thousands. Seems like the issue wasnt fixed at first to begin with and the job they did was poorly executed according to others pest control companies that came to look at it. They stopped answering my calls and just pretended I wasnt their problem anymore. Dont trust this business! They are scammers.

• Initial Complaint

  Date:05/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't do business with this company! The consultants don't tell the truth. I contacted them for bird nest removal on May 8th and then paid $700 on May 10th via phone because the payment portal had a glitch. I was promised that someone would be at my home Friday, May 12 or no later than Monday, May 15th. I also signed a contract with a service date of May 12,2023. After making the payment (before service) I then received a text stating that someone would come on May 23rd. I called Corp to voice my concerns and was told that the only option was to cancel or wait two weeks. Still waiting for a manager call back and my refund!!!

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** from Trutech came out gave us an evaluation. He told us he was positive rats were in our attic. When the rat trapper came out, he said we had one of the cleanest attics he had seen. They charged us 4 thousand dollar and did nothing. We are now doing the trapping ourselves and I believe we know as much about rats as they do, NOTHING!